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Logan's Roadhouse

5083 Pinnacle Sq, Trussville, AL 35235-3216
+1 205-655-7520
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Overview
  • Excellent15%
  • Very good32%
  • Average15%
  • Poor18%
  • Terrible20%
7 Apr 2018
“Great service till we got home with our food !!”
1 week ago
“Worst experience ever”
Opens in 24 min
Hours
CUISINES
American, Steakhouse, Bar
PRICE
$$ - $$$
RATINGS
Food
Service
Value
Atmosphere
LOCATION
5083 Pinnacle Sq, Trussville, AL 35235-3216
All Details
Write a ReviewReviews (65)
Traveller rating
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Time of year
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1 - 10 of 65 reviews

Reviewed 1 week ago via mobile

Worst experience ever had there. Last time I will ever eat here. Got there at 5:15 told 30 minutes. Took 50 to get seated and there were open tables everywhere!!! Noone cleaning tables. Customers busing their own tables including myself because noone would. One table...More

Date of visit: January 2019
Thank Inspire616366
Logans_Roadhouse_Mgr, Customer Service at Logan's Roadhouse, responded to this reviewResponded 1 week ago

We're sorry to hear this. Please give us a call at 1-844-6LOGANS, so we can follow up with your concerns. Thanks.

Reviewed November 17, 2018 via mobile

Had a 6:30 reservation; we had to wait 1.5 hours because they sat a group that didn't have a reservation at 6:00. My wife ask a manager and he got smart with her so we left there.

Date of visit: November 2018
Thank Cedric R
Logans_Roadhouse_Mgr, Customer Service at Logan's Roadhouse, responded to this reviewResponded November 18, 2018

We're sorry to hear this, Cedric. Please give us a call at 1-844-6LOGANS, so we can follow up with your concerns. Thanks.

Reviewed October 27, 2018 via mobile

My husband and I thought we would try Logan’s again since we haven’t been there in a long time. First I will say our waitress was great. My husband ordered half a rack of ribs with baked sweet potato and asparagus....I ordered grilled chicken with...More

Date of visit: October 2018
Thank PGM580
Logans_Roadhouse_Mgr, Customer Service at Logan's Roadhouse, responded to this reviewResponded October 28, 2018

We're sorry to hear this. Please give us a call at 1-844-6LOGANS, so we can follow up with your concerns. Thanks.

Reviewed October 14, 2018

Food and service were very good as all our past visits at Logan's in other locations have been. They have about any kind of steak that you could want, never had a bad one. Burgers are really good too. We like to visit here when...More

Date of visit: July 2018
Thank Michael H
Logans_Roadhouse_Mgr, Customer Service at Logan's Roadhouse, responded to this reviewResponded October 16, 2018

Thank you for taking the time to leave a review. We appreciate you taking the time to share this.

Reviewed May 8, 2018 via mobile

What a great place for a family reunion. Interesting menu even for vegetarians, great staff, super flavored meals. As soon as you are seated the wait staff ensures that you have something to nibble on until your orders arrive. Pleasant environment.

Date of visit: May 2018
Thank Jane S
Logans_Roadhouse_Mgr, Customer Service at Logan's Roadhouse, responded to this reviewResponded May 9, 2018

Thanks for taking the time to leave a review. We hope to see you again soon!

Reviewed April 7, 2018

Husband and I went in and sat at bar for a few drinks and appetizer..70 dollars worth of drinks as matter of fact ! The server at the bar was awesome we ordered to go plates, he brought them out and said my general manager...More

Date of visit: April 2018
Thank darfai2
Logans_Roadhouse_Mgr, Customer Service at Logan's Roadhouse, responded to this reviewResponded April 7, 2018

We're sorry to hear this. Please give us a call at 1-844-6LOGANS, so we can follow up with your concerns. Thanks.

Reviewed November 10, 2017 via mobile

Came for supper with family. A hostess greeted and said she'll be right back. Six minutes later, no one else acknowledged us despite other servers making eye contact. They were not busy and I can see why.

Date of visit: November 2017
1  Thank heatherb92218
Logans_Roadhouse_Mgr, Customer Service at Logan's Roadhouse, responded to this reviewResponded November 11, 2017

We're sorry to hear about your disappointing experience. Please know that we take your feedback seriously and we will be checking in with the store. Please give us a call at 1-844-6LOGANS, so we can follow up with your concerns. Thanks.

Reviewed October 3, 2017 via mobile

My husband and I were in town with a family member who was having surgery. We thoroughly enjoyed our meal and our server (Brandi) provided excellent service.

Date of visit: October 2017
Thank Mollie D
Logans_Roadhouse_Mgr, Customer Service at Logan's Roadhouse, responded to this reviewResponded October 4, 2017

We are happy to hear that you enjoyed, Mollie! Thank you for sharing your positive feedback. We hope to serve you again soon!

Reviewed October 3, 2017

This is my second visit to a Logan's Roadhouse in two weeks, with a very similar response. Took a while to get waited on and the service went downhill from there. 5 people in our party and only 4 of us got our meal together,...More

Date of visit: October 2017
Thank Wayne H
Logans_Roadhouse_Mgr, Customer Service at Logan's Roadhouse, responded to this reviewResponded October 3, 2017

We're sorry to hear we fell short of a great dining experience, Wayne. Please know that we take your feedback seriously and we will be checking in with the store. Please give us a call at 1-844-6LOGANS, so we can follow up with your concerns....More

Reviewed August 31, 2017

Logan's, even though being a chain restaurant, always manages to have quality food and great service. Their prices are very good. Always clean and neat.

Date of visit: August 2017
Thank Gerald A
Logans_Roadhouse_Mgr, Customer Service at Logan's Roadhouse, responded to this reviewResponded August 31, 2017

Thank you for taking the time to review your experience, Gerald. We hope to see you again soon!

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Ask a question
Questions & Answers
Susan K
June 16, 2018|
Answer
Response from Susan K |
Can you call in a order and pay when you get there
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Cuisine
Meals
Lunch, Dinner
Restaurant features
Takeout, Seating, Waitstaff, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Child-friendly, Kids
Open Hours
Sunday
11:00 a.m. - 10:00 p.m.
Monday
11:00 a.m. - 10:00 p.m.
Tuesday
11:00 a.m. - 10:00 p.m.
Wednesday
11:00 a.m. - 10:00 p.m.
Thursday
11:00 a.m. - 10:00 p.m.
Friday
11:00 a.m. - 11:00 p.m.
Saturday
11:00 a.m. - 11:00 p.m.
Location and Contact Information
  • Address: 5083 Pinnacle Sq, Trussville, AL 35235-3216
  • Location: United States  >  Alabama (AL)  >  Trussville
  • Phone Number: +1 205-655-7520
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