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Factory Steak and Lobster

Frente al Centro Comercial Multiplaza | Real InterContinental Hotel, Escazu 11856-1000, Costa Rica
+506 2208 2100
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Overview
  • Excellent82%
  • Very good12%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“lobster” (21 reviews)
“skirt steak” (3 reviews)
Closed Now
All hours
CUISINES
Steakhouse, Seafood, Gluten Free Options
PRICE
$$$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
Frente al Centro Comercial Multiplaza | Real InterContinental Hotel, Escazu 11856-1000, Costa Rica
All Details
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Reviews (482)
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1 - 10 of 160 reviews

Reviewed 1 week ago via mobile

The chef special of steak and lobster was delicious, but more than anything, I loved my service. I speak the tiniest bit of Spanish, and so my waiter made me practice it while I ordered. It was fun and humorous.

Thank Derek L
Reviewed 1 week ago

The Restaurant is well located if you are in Escazu. Their wine selection is ample and their appetizer choices and entrees met our expectations. The Grilled Provolone cheese was excellent. The Skirt Steak well done and full flavor as expected. The Pancake Dulce de Leche...More

Thank 79aggie
Reviewed 1 week ago via mobile

Today I went to factory restaurant and it was one of the best places I've ever visit in my life, everything was according to the place, this type of experiences are the ones that make you want to return as soon as possible, the food,...More

Thank Jeremy T
Ricardo M, General Manager at Factory Steak and Lobster, responded to this reviewResponded 1 week ago

Dear Jeremy T, We feel grateful reading your review, it is such an honor knowing you consider us the place you have ever visited, for us it was a pleasure to serve you. Thank you very much for acknowledging Gustavo's work, we are very lucky...More

Reviewed 2 weeks ago

We had the perfect steak cooked as we ordered and excellent seafood. We have been many times in the Restaurant and no complaints at all. Service and Ambient is so nice.More

Thank Irene H
Ricardo M, General Manager at Factory Steak and Lobster, responded to this reviewResponded 1 week ago

Dear Irene H, Thank you very much for taking the time to share your last experience in our restaurant, we feel delighted knowing you enjoyed yourself and got to try our variety in gastronomy. We really hope you come visit us very soon. Best regards,...More

Reviewed 2 weeks ago

Really great steak cooked to perfection. The menu is extensive enough but not overwhelming. Excellent staff and service.More

Thank Margaret J
Ricardo M, General Manager at Factory Steak and Lobster, responded to this reviewResponded 1 week ago

Dear Margaret J, Thank you very much for taking the time to share your experience with us, we feel delighted knowing you enjoyed your visit, and got the best of the attentions. We really hope you come visit us very soon. Best regards, Ricardo Menendez...More

Reviewed 3 weeks ago via mobile

I visited San Jose for business and had the best steak and service at Factory Steak and Lobster. Juan Carlos was my server and he was incredibly kind and made excellent recommendations. I was traveling alone and dined by myself and still had a wonderful...More

Thank Mel_B_DC
Ricardo M, General Manager at Factory Steak and Lobster, responded to this reviewResponded 1 week ago

Dear Mel_B_DC, We really appreciate you taking the time to share your last visit to our restaurant. We feel delighted knowing even though you came by your own, had an excellent time and enjoyed your steak. It was a pleasure to serve you and we...More

Reviewed 3 weeks ago via mobile

Ambience was nice and service was wonderful. I ordered the lobster tail. It was average at best. Overcooked and chewy. It was a nice sized tail though. It came with a side of grilled mixed vegetables that were very good. My coworker ordered the ceviche...More

Thank jag8386
Ricardo M, General Manager at Factory Steak and Lobster, responded to this reviewResponded 1 week ago

Dear jag8386, Thank you very much for taking the time to share your last visit to our restaurant. We feel sorry to hear you consider your order was average, we will take into consideration your comments, since our only purpose is our clients satisfaction. We...More

Reviewed 3 weeks ago via mobile

I have tried to eat lobster in many places but this is my favorite, the taste is delicious!!! Meats are good and service also. You can find many types of red wines, white ones are not amazing.More

Thank Laura B
Ricardo M, General Manager at Factory Steak and Lobster, responded to this reviewResponded 1 week ago

Dear Laura B, Thank you very much for taking the time to comment about your last visit to our restaurant. We feel delighted knowing we are your favorite place to eat lobster. It is always a pleasure to serve you, and we hope you come...More

Reviewed 3 June 2017

I moved to Costa Rica in February and have been trying out a variety of restaurants and have generally been disappointed with the standard of food on offer. That is not the case with this restaurant which is by a country mile the best one...More

Thank peterbow
Ricardo M, Director General at Factory Steak and Lobster, responded to this reviewResponded 4 June 2017

Dear peterbow, First of all welcome to Costa Rica! We hope you are having a pleasant in San Jose. Thank you very much for taking the time to share your opinion about our restaurant. We feel delighted to know you consider us the best restaurant...More

Reviewed 27 May 2017

The mussels and seafood dishes were well prepared and presented. Taste was excellent for the salmon and sea bass. Juan Carlos was excellent waiter.More

Thank bobann12017
Ricardo M, Director General at Factory Steak and Lobster, responded to this reviewResponded 4 June 2017

Dear bobann12017, Thank you very much for sharing you last experience with us. We feel very happy to know you enjoyed your meal and Juan Carlo's service, we are very lucky to have him on our team. Thank you for choosing us, and we hope...More

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Ask a question
Questions & Answers
jlm863
26 October 2016|
Answer Show all 2 answers
Response from Eduard S | Property representative |
Dear jlm863, Some of our dishes do have coriander in it, but just alert the waiter when ordering so we will be extra careful with it. Hope you visit us very soon. Best Regards, Eduard Soler Food & Beverage Manager
0
Votes
MGG25
5 May 2015|
Answer Show all 2 answers
Response from Ricardo M | Property representative |
Dear guest, unfortunatley we dont have any gluten free option on Factory, however, we have more options on The Market Restaunrat right next to Factory.
0
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$20 - US$45
Meals
Lunch, Dinner
Restaurant features
Waitstaff, Parking Available, Validated Parking, Valet Parking, Wheelchair Accessible, Serves Alcohol, Full Bar, Wine and Beer, Accepts American Express, Accepts Mastercard, Accepts Visa, Free Wifi, Reservations, Outdoor Seating, Seating, Highchairs Available
Good for
Groups, Kids, Romantic, Child-friendly, Business meetings, Special Occasion Dining
Open Hours
Sunday
12:00 - 18:00
Monday
11:59 - 15:00
18:30 - 22:30
Tuesday
11:59 - 15:00
18:30 - 22:30
Wednesday
11:59 - 15:00
18:30 - 22:30
Thursday
11:59 - 15:00
18:30 - 22:30
Friday
11:59 - 15:00
18:30 - 22:30
Saturday
18:30 - 22:30
11:59 - 16:00
Location and Contact Information
  • Address: Frente al Centro Comercial Multiplaza | Real InterContinental Hotel, Escazu 11856-1000, Costa Rica
  • Location: Central America  >  Costa Rica  >  Province of San Jose  >  San Jose Metro  >  Escazu
  • Phone Number: +506 2208 2100
  • E-mail
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