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The Counter

369 S California Ave, Palo Alto, CA 94306-1830
+1 650-321-3900
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  • Excellent48%
  • Very good34%
  • Average13%
  • Poor3%
  • Terrible2%
Travellers talk about
“burger” (106 reviews)
“fries” (20 reviews)
“salad” (13 reviews)
Open Now
11:00 a.m. - 10:00 p.m. Hours
American, Vegetarian Friendly, Gluten Free Options
$$ - $$$
369 S California Ave, Palo Alto, CA 94306-1830
All Details
Write a ReviewReviews (187)
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1 - 10 of 166 reviews

Reviewed September 30, 2018

We went to The Counter for dinner. The servers were friendly, knowledgeable and helpful. However, the service was very, very slow (likely understaffed). The burgers were good but nothing special. The burgers are pricey at over $11. The prices go up if you add extras....More

Thank Cynthia P
Reviewed July 8, 2018

Staff at The Counter are really rushed. The kitchen can customize what you order. Be specific and check that the staff heard you. For example, if want your hamburger to be medium rare - check your understanding of what you get. If you order a...More

Thank FlyingCloud
Reviewed June 22, 2018

After reading some of the last few reviews, I decided that this restaurant needed a positive review. While the experience wasn't worthy of a 5, it was worth a 4. The burgers were delicious, the waiter was training another waiter and was very helpful and...More

2  Thank Lisa A
Reviewed May 31, 2018

I stopped by to try the burger, and it was super delicious, cooked the way I loved. This place is busy and noisy, not what I expected. Perhaps better fir for families with young children.

1  Thank JamshidV
Reviewed May 29, 2018

This unique restaurant offers a set menu of very nice burger/sandwich/salad choices, but the real difference is the optional "score card" menu on which you can choose every feature of your "burger" from a wide selection of meats, breads and condiments. The food tastes good,...More

1  Thank JBuckel
Reviewed May 18, 2018

Endless combinations possible. Also possible to buy a burger pre-configured by the restaurant. Good burgers as well as sides and sauces. We were 8 people and had quite a long wait for our food.

1  Thank Nielsjespersen
Reviewed April 22, 2018

Lovely place for lunch at Santana Row. My friend ordered a bison burger and I ordered an Asian Burger on a bed of salad and sweet potatoes fries, which were excellent. Enjoyed sitting outside and watching people and listening to music. Can't be better than...More

1  Thank L0ve2travle
Reviewed April 16, 2018

This place was great and not like so many other burger places. They give you a menu of all the breads, buns, cheeses, meats, toppings and sauces that they have and you get to make any combo you want. You could eat here everyday for...More

1  Thank Mark S
Reviewed March 5, 2018

I had written a rather unfavorable review following a lunch here a few months ago, and I received a very nice response from the manager stating that he would look into what may have been the issue. A couple of weeks ago, I returned to...More

1  Thank cabearcat
Reviewed February 14, 2018 via mobile

Had the impossible burger and it was the most perfect burger ever! Highly recommended for vegetarians/vegans and/or to bring friends that can’t live without their meat and surprise them!

Thank ammereser
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Ask a question
Questions & Answers
Jennifer C
August 19, 2018|
AnswerShow all 2 answers
Response from sandpip6 | Property representative |
You can earn rewards using The Counter's own loyalty program. You can sign up online or in the restaurant. Easy to do.
Improve this listing

Restaurant Details

Rating summary
  • Food
  • Value
Average prices
US$10 - US$15
Lunch, Dinner
Restaurant features
Takeout, Reservations, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol
Good for
Child-friendly, Kids
Open Hours
11:30 a.m. - 9:00 p.m.
11:00 a.m. - 10:00 p.m.
11:00 a.m. - 10:00 p.m.
11:00 a.m. - 10:00 p.m.
11:00 a.m. - 10:00 p.m.
11:00 a.m. - 11:00 p.m.
11:00 a.m. - 11:00 p.m.
Location and Contact Information
  • Address: 369 S California Ave, Palo Alto, CA 94306-1830
  • Location: United States  >  California (CA)  >  Palo Alto
  • Phone Number: +1 650-321-3900
  • E-mail
Quality meats, inventive sauces, toasted buns, melted cheeses and blended shakes that shout flavor.We’re on a mission to challenge the way people think about burgers. We’re about creative construction. We think life is about experiences. Trying stuff. Learning. Being Inventive. Show us what you’ve got.
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