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The Cheesecake Factory

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1350 Stoneridge Mall Rd, Pleasanton, CA 94588-3214
+1 925-463-1311
11:00 - 00:00
Closed now
See all hours
Sun 10:00 - 23:00
Mon - Thu 11:00 - 23:00
Fri - Sat 11:00 - 00:00
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146 Reviews from our TripAdvisor Community

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Showing 137: English reviews
Lakewood Ranch, Florida
Level Contributor
302 reviews
207 restaurant reviews
common_n_restaurant_reviews_1bd8 80 helpful votes
4 of 5 bubbles Reviewed 2 weeks ago

I had no idea that Cheesecake Factory offered such a fabulous menu of low calorie and healthy meals! Everything we tried really was delicious and satisfying! I will definitely go back soon!

Level Contributor
4 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 13 February 2017 via mobile

Very poorly managed...extremely crowded always and even slower service...often not prepared as ordered. Bored servers seem uninterested.

Thank julesberg
Braunston, United Kingdom
Level Contributor
22 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 18 January 2017 via mobile

We didn't eat in the restaurant. But did order 4 different slices of cheesecake. All were delicious and lived up to our expectations.

Thank Lyndsay2020
Level Contributor
7 reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 4 January 2017

Had to wait ages for a table, the the children's food came out first. They had practically finished by the time our food was ready and then mine was stone cold so hubby ended up eating on his own! Wouldn't rushback there... nothing to keep the kids busy while waiting for their food!

Thank Lisa M
Marietta, Georgia
Level Contributor
156 reviews
101 restaurant reviews
common_n_restaurant_reviews_1bd8 46 helpful votes
1 of 5 bubbles Reviewed 3 January 2017 via mobile

We went there with my 6 year old grandson for lunch. My grandson's order took a while to arrive. I asked if there's wifi available, there's not. I asked if there's coloring paper with crayon, there's not. They do have children's menu. This restaurant is not kid friendly. We also ordered stuff mushrooms, which was good. We ordered the chopped... More 

Thank Nannetteph218
2 reviews
1 of 5 bubbles Reviewed 28 December 2016 via mobile

We waited for an hour and 10 min. Then waited for another couple of minutes more to be seated. We waited probably another half an hour or so to be served. When the food came, the spaghetti was cold, pasta hard and dry. Had to complain to the manager who gladly replaced it. Another waiting time. The salmon was so... More 

Thank Estrella S
Fremont, California
Level Contributor
99 reviews
39 restaurant reviews
common_n_restaurant_reviews_1bd8 126 helpful votes
3 of 5 bubbles Reviewed 8 December 2016

The food is generally good here and portion size is pretty large. Of course their cheesecakes are top notch and there is generally a large variety to choose from as well. It is clearly very popular as the wait time is very long. The response by the staff while waiting to be seated is neither prompt and neither very courteous.... More 

1 Thank Aditi S
Tracy, California
Level Contributor
36 reviews
24 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 7 December 2016

The food is usually good here. The problem I have is a no reservation policy. In September a group of 10 of us got there at 3:30. We were finally seated at 4:45, outside in the 90 degree heat. Service and food was typically good. Last weekend, I got there at 5:30 and was told there was a 3 hour... More 

Thank MexicoAwaits
Moreno Valley, California
Level Contributor
11 reviews
5 restaurant reviews
1 of 5 bubbles Reviewed 30 November 2016 via mobile

I've ate at chain restaurants before, but I have never had such terrible service ever. The server was a nice guy but totally lost didn't know the menu, when we asked questions about certain menu items. I didn't know what to answer. I would say I knew more about then he did. So we order three meals and nothing complicated,... More 

Thank Eduardo H
Detroit, Michigan
Level Contributor
165 reviews
93 restaurant reviews
common_n_restaurant_reviews_1bd8 58 helpful votes
1 of 5 bubbles Reviewed 29 November 2016

I absolutely love the Cheesecake Factory chain and try to find one wherever I travel. When I came in for dinner this time, the service was abnormally slow for a Wednesday night. After my salad was brought out wrong, the waitress, Nakaylua, lied to me about how it should be prepared and walked away. After getting the manager involved, my... More 

Thank Ashton P

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Restaurant Details

Rating summary
  • Food
    4 of 5 bubbles
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
    4 of 5 bubbles
American, Gluten Free Options
Lunch, Breakfast, Dinner, Brunch
Restaurant features
Takeout, Seating, Waitstaff, Parking Available, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Child-friendly, Kids, Special Occasion Dining
Open Hours
10:00 - 23:00
11:00 - 23:00
11:00 - 23:00
11:00 - 23:00
11:00 - 23:00
11:00 - 00:00
11:00 - 00:00
Location and Contact Information
  • Address: 1350 Stoneridge Mall Rd, Pleasanton, CA 94588-3214
  • Location: United States  >  California (CA)  >  Pleasanton
  • Phone Number: +1 925-463-1311

Questions & Answers

Questions? Get answers from The Cheesecake Factory staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?