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The Cheesecake Factory

71 Isham Rd, Blue Back Square, West Hartford, CT 06107
+1 860-233-5588
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Overview
  • Excellent30%
  • Very good39%
  • Average21%
  • Poor7%
  • Terrible3%
Travellers talk about
“cheesecake” (121 reviews)
“lettuce wraps” (5 reviews)
“chicken” (15 reviews)
Closed Now
Hours
CUISINES
American, Vegetarian Friendly, Vegan Options, Gluten Free Options
PRICE
$$ - $$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
71 Isham Rd, Blue Back Square, West Hartford, CT 06107
All Details
Write a ReviewReviews (336)
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1 - 10 of 324 reviews

Reviewed 3 days ago via mobile

we went to restaurant to celebrate my birthday. First we wait for 15 min for someone to came to sit us. by the way the restaurant was empty. Finally this guy came and he said he was doing something. he don’t apologized for the waiting....More

Thank Maribel V
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 2 days ago

Thank you for your feedback, Maribel! We really appreciate it. We're sorry to hear that you were not fully satisfied with our service during this visit. Next time, if there is anything that can be done to improve your experience please let our managers know...More

Reviewed 4 days ago

You can never go wrong with the Cheesecake factory.This looks like a big place when you walk in. There are a ton of choices on the menu.The service was good. The lunch salads were huge. I had the skinnylicious chicken cobb salad which was perfect...More

Thank olivias33
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 3 days ago

Hi Olivia, Thank you for your review. We're glad to hear that you enjoyed your dish and we look forward to your next visit!

Reviewed 6 days ago via mobile

Put our names in early cause large group. 2 hour wait. then left to shop. Came back 1 1/2 hours, told 1 hour wait. 3 hours in told one table of 3 wouldn’t leave so our party could not be seated at the other two...More

Thank mary d
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 4 days ago

Hi Mary, Thank you for your feedback about our location. We know it is hard to wait while you are hungry and completely understand your frustration with us. Our team should have better communicated any delay with the wait and please be sure that we...More

Reviewed 2 weeks ago

I went to the cheese cake factory and my water smelled like booze then my father asked for a refil and he switched his cup with the guy at the table next to us and then smelled like marijuana

Thank Reid W
Reviewed 3 weeks ago via mobile

Cheesecake factory is our favourite restaurant and we've eaten in many of them. I usually have the 'classic' burger served medium (which in my opinion is the best burger in the world, giant burger which is really juicy and crumbly) Today I decided to try...More

Thank flashsam7267
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 3 weeks ago

Hi Flashsam7267, Thank you for your review. We're glad to hear that you enjoy our menu options and we can't wait for your next visit!

Reviewed April 12, 2018

My son & I went here for my birthday.. we had such a great dinner... I had a great cheesecake for my birthday, although we had to pay for it, it was lovely... and we had a waiter who was on top of everything ,...More

Thank jerilynd61
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded April 13, 2018

Hi Jerilynd61, Thank you for your review. We're glad you enjoyed the service you received during this visit! We look forward to your next visit!

Reviewed April 1, 2018 via mobile

I had heard so much about this place but just never got the chance to go until visiting Connecticut! I am definitely going back! Loved the food, staff, and the atmosphere! There was 4 of us and everyone shared and everyone loved all that we...More

Thank Kim p
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded April 3, 2018

Thank you for your review, Kim. We're so happy to hear that you enjoyed our menu options and we can't wait for your next visit!

Reviewed March 28, 2018 via mobile

Popped in for a sandwich as left stuffed which is the usual case after a visit to a cheesecake factory. Hopefully the cheesecake slice I go will make it on the flight back home ronDublin. Parking on street or at garage nearby

Thank seanpg
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded March 29, 2018

Hi seanpg, Thank you for your review. We're so happy to hear that you enjoy our food! We hope to see you back soon!

Reviewed March 25, 2018

I find the décor of this restaurant odd, but the food, great. The cheesecake, well it better be good, considering the name, and it certainly is. Service has been consistent the past several times we went. I highly recommend the Monte Cristo, very hard to...More

Thank Kelly264
Reviewed March 24, 2018 via mobile

Was craving cheesecake for days and since this was near my daughter’s home I decided to give it a shot. Once we placed our order the waitress brought over the most delicious brown bread, it was so good we even asked for more. My daughter...More

Thank deborahsY6920KL
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Meals
Lunch, Dinner, Brunch, After-hours
Restaurant features
Takeout, Reservations, Outdoor Seating, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Television
Good for
Bar Scene, Groups, Special Occasion Dining, Child-friendly, Kids
Open Hours
Sunday
10:00 a.m. - 10:00 p.m.
Monday
11:30 a.m. - 11:00 p.m.
Tuesday
11:30 a.m. - 11:00 p.m.
Wednesday
11:30 a.m. - 11:00 p.m.
Thursday
11:30 a.m. - 11:00 p.m.
Friday
11:30 a.m. - 12:30 a.m.
Saturday
10:00 a.m. - 12:00 a.m.
Location and Contact Information
  • Address: 71 Isham Rd, Blue Back Square, West Hartford, CT 06107
  • Location: United States  >  Connecticut (CT)  >  West Hartford
  • Phone Number: +1 860-233-5588
Description
The Cheesecake Factory offers something for everyone featuring a wide variety of over 200 menu items prepared fresh to order each day, plus over 30 legendary varieties of the Finest Cheesecake.
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