We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Ratings and reviews

RATINGS
Food
Service
Value

Details

PRICE RANGE
US$9 - US$37
CUISINES
Canadian, Contemporary
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
View all details
meals, features, about
Reviews (67)
Filter reviews
67 results
Traveller rating
57
3
3
1
3
Traveller type
Time of year
LanguageEnglish
Traveller rating
57
3
3
1
3
Show reviews that mention
All reviews crab cakes gnocchi duck steak bison sourdough bread designated driver wonderful meal an open kitchen last night slow service service was great appetizers server
Selected filters
FilterEnglish
Updating list...
Reviewed 2 days ago

My boyfriend at the time ( now husband ) came here on a date in 2020 and on the outside it looks just amazing, very cute and romantic. even on the inside it's super cute but the service is where it all stopped for me!...it was horrific, like they wanted to be someplace else other than your table.. almost like they just wanted to hang out together and just chat among themselves and not with the patrons who I might add are paying! We had the scallops and lamb and it was awful. the lamb was cold and scallops droopy. yuck!! The wine was good. Then the bill!!! lets just say for the price they charged for food, I would much rather go to a 6 Star resort all inclusive in the royal service area. Will never go back after 3 times... that's it!! Good Luck Maybe if they provide customer service training for the staff it would be helpfulMore

Date of visit: July 2021
Helpful?
Reviewed April 30, 2022 via mobile

We started going to root & bone in the last year, we are sad we didn’t visit sooner. It’s 2 kms from our house. I always have the vegan option which is usually eggplant. I like how they change up their menu seasonally. My husband...always has steak and each time he says it’s the best steak he has ever had.More

Date of visit: March 2022
Helpful?
Reviewed March 5, 2022 via mobile

Excellent food. Large main plates. Nice ambiance. Slow service but friendly. Free parking behind the restaurant. Highly recommend.

Date of visit: March 2022
Helpful?
Reviewed January 11, 2022

We had a wonderful birthday meal here recently. The space is cozy and a bit dark but still inviting, the menu isn't too extensive or too limited-there is something for everyone, and the drink selection is great as well. I love an open kitchen, it...is nice to see the chefs in action and adds to the experience. Our server was fantastic, friendly and knowledgeable. From duck, to bison, to pasta, everyone had something different and enjoyed their meal. Even if you aren't vegetarian you have to try the beet carpaccio. Although it is a bit pricier than your average night out I feel the meal was worth it. The only downside our group found was it did get quite loud in there and some of the older guests had a hard time hearing each other/the server. Altogether it was a great evening and we will be back in the summer for the patio!More

Date of visit: December 2021
Helpful?
Reviewed September 16, 2021

We had a wonderful experience tonight at Root & Bone. Our server Katie was so kind, helpful, and attentive. The food was out of this world! Each dish is crafted to perfection. We had the crab cakes, NY striploin, and Lemon Ricotta Gnocchi. The food...tasted fresh and you could tell it was made with care (this is probably due to the fact that the owner is hard at work in the kitchen!!). I highly recommend you take the time to try Root & Bone if you haven’t yet. It was our first time going, but it definitely won’t be our last!More

Date of visit: September 2021
Helpful?
Reviewed September 4, 2021 via mobile

The positive is that the food is generally very good and the back patio is nice. Unfortunately it stops there. We arrived at the restaurant at 8 and weren’t served until 8:20. We finally got our drinks and appetizers by 9. We then finally received...our main at 10:20 and didn’t leave until 11:25…as we had to hunt down our waitress(e)s for our bill. Nearly 3 1/2 hours of sitting and needing to listen to a God awful Spotify playlist of elevator music is unacceptable. This was our 3rd visit and each time the kitchen gave us “free” food we didn’t order because the service was ridiculously slow. Every table seemed to be getting free truffle fries last night. The prices are insanely expensive yet the quality of service and experience doesn’t match the cost in any way, shape or form. Little screw ups after little screw ups piled on and made for a frustrating evening…but the real kicker was the fact our table ordered a minimum of 150$ of alcohol and yet the designated driver in the group was charged 12$ for coffee over the 3 1/2 hour stay. The place charges 4$ for each cup!!! Extremely insulting and just poor judgment on the owners part to charge for every cup of plane and ordinary coffee. 3 strikes and you’re out! I won’t be back and I recommend others to avoid.More

Date of visit: September 2021
Helpful?6  
Reviewed June 20, 2021 via mobile

Great birthday dinner. They’ve done an amazing job with the back area. It’s all landscaped and has lights. Feels special. Cocktail was delish and so was the food. Not pictured is the sourdough bread and whipped butter. Get it!

Date of visit: June 2021
Helpful?
Reviewed June 16, 2021

My husband and I attended Root and Bone for a birthday dinner. The food was excellent and the service was great. My husband had the duck special which was a bit pricey ($52) but he really enjoyed it. The other appetizers were delicious! We had...mushroom ravioli and lobster risotto. The only thing I didn’t love was that my club soda ($5) was refilled for me and I was charged again. As the designated driver, I wouldn’t have assumed I would pay twice for a soft drink. I had no issue paying once but I would have just had water had I known the cost would End up being more than my husband’s beer. All in all it was a wonderful meal and the patio is beautifully appointed. We will most definitely be back!More

Date of visit: June 2021
Helpful?
Reviewed December 13, 2020

Chef Ray and team continues to practice strict Covid safety measures and protocols. There are glass partitions between each table, and tables are all 6 feet apart or more. There is a bottle of hand sanitizer on each table. Restrooms are super clear. All staff...wear masks when serving and/or cooking. Food and presentations are superb as always. They also do take-away as well as cooking classes with Chef Ray on Zoom now! We highly recommend everyone to try this restaurant and classes with Chef who is personable, gracious, and kind. Once Covid is done, we plan to book the entire place for one night to celebrate parents' wedding anniversary. Absolutely 3-Star Michelin!!More

Date of visit: December 2020
Helpful?1  
Reviewed December 4, 2020 via mobile

Dined last night with my two sisters and husband and wow did we have a great time. They of course followed all covid precautions, you barely noticed the glass partitions between tables or the fact that our server had to explain the dishes through a...mask and goggles. They were SO ACCOMMODATING when it came to allergies, no issues and could modify my husbands dish of choice. They had about 4 specials which I think is so unheard of in a pandemic! Wow! We all ordered a different dish, except for the pork belly which we got 2, so that was 8, count them 8 pieces of pork belly!! Do not skip this dish. They aren’t reinventing the wheel with their dishes, just perfecting things like lamb, octopus and scallops. Now let’s talk about the size of these dishes because this is something that is unheard of. The portions bring you back to a size you would expect. In today’s dining many places give you laughable tiny food on huge dishes. Not here - leftovers for breakfast!!! It’s worth the drive to Pelham for this gem.More

Date of visit: December 2020
Helpful?2  
View more reviews
Best nearby
Best nearby hotelsSee all
Residence & Conference Centre - Welland at Niagara College
45 reviews
3.71 km away
Travelodge Welland
60 reviews
4.15 km away
Holiday Inn Express & Suites Wellend
3 reviews
5.51 km away
Best Western Plus Rose City Suites
516 reviews
7.50 km away
Best nearby restaurantsSee all
The Pelham Street Grille
114 reviews
.07 km away
Pho Dau Bo
64 reviews
.69 km away
Peter Piper's Pubhouse
81 reviews
.68 km away
Best nearby attractionsSee all
Kame & Kettle Beer Works
44 reviews
.13 km away
Picard Peanuts Ltd. Font Hill
35 reviews
.24 km away
St. Johns Conservation Area
19 reviews
2.12 km away
Bissell's Hideaway
56 reviews
2.55 km away
Questions & Answers
Get quick answers from Root and Bone staff and past visitors.
Note: your question will be posted publicly on the Questions & Answers page.
Submit
Posting guidelines
Is This Your Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Free Listing
Frequently Asked Questions about Root and Bone

Root and Bone is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 4.5
  • Value: 5