We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Ratings and reviews

There aren't enough food, service, value or atmosphere ratings for Dairy Queen Grill & Chill, Illinois yet. Be one of the first to write a review!


American, Fast food
Wheelchair Accessible, Seating
Reviews (11)
Filter reviews
11 results
Traveller rating
Traveller type
Time of year
Traveller rating
See what travellers are saying:
Selected filters
Updating list...
Reviewed September 4, 2019 via mobile

I entered the door, only customer inside. 3 cars in the drive thru. I asked You're there or more cupcakes. In the case there was one it was made with chocolate. Well I'm partial to the vanella. So I asked the young lady if there...are more she went around towards the drive-through came back and said no that's the last one. So, I said can you make one? She no, the chocolate is out. Then she said I can put icing on this one, I waited 8 mins , then I got the attention of a guy & asked him if she could make it with vanilla, since that is what I have had in the past. 15 mins later, another female brings me a soft serve cupcake ice cream. By this time, I almost left with out it and I was hot, temperature inside was warm. I asked the lady if she would discount me for having to wait so long. She went back by the drive thru and asked the lady that made my ice cream, came back and said no. I dont understand what has happened to quality and good customer service. There were 4-5 employees that I saw walking around and not one of them nor a mgr thought enough of my time or considered offering me a sincere apology. It is not my fault that at 4pm you run out of ice cream cupcakes on a Wednesday and I have to wait for you to make one for me. I know, to those employees, it's no big deal...if I dont come back or if I share my experience and others decide not to patronize the store... I guess, they'll just go somewhere else to work if hrs get cut.....I was patient and kind, if I would've been mean and loud, I may have been treated better?More

Date of visit: September 2019
Reviewed June 7, 2019 via mobile

Most time you don't get what you pay for or it doesn't look like the commercial. Not here. Great filled up cones and sundaes. Got so excited to eat forgot to take a pic. Great friendly staff. Going back tomorrow. Just wish I lived closer...because it would be the only dq I went to.More

Date of visit: June 2019
Reviewed June 20, 2018 via mobile

If i could give no stars, I would. I haven’t complained about a restaurant in years!!! I told the manager when ordering that I had a coupon for a free small Blizzard in the app in addition to my meal order(coupon also shown and advertized...on the DQ website for a free treat). He wouldn’t even look at the coupon but proceeded to TELL ME RUDELY that it was BOGO. It was not BOGO and I asked him just to take a look and he just kept repeating it was BOGO not even looking at it. I have worked in service industry and that is not how you treat customer and complete disrespect. At that point it wasn’t even about the coupon, it was the fact the man/manager wouldn’t even acknowledge that I might have a brain and can read. I will never EVER patronize that location and make sure everyone I know does not go there!!!More

Date of visit: June 2018
Reviewed June 3, 2017 via mobile

Stop in to get a quick order of ice cream for my family. It was 89 degrees outside about 95 degrees or higher inside. One worker told me the AC has been down almost a week. That is some kind of management. Ice cream is...good and not too soft.More

Date of visit: June 2017
Reviewed December 5, 2016

This was actually one of the better DQ locations I've visited, but the service (while friendly) was still a bit on the slow side, as far as ticket times go. The restaurant was far from being busy at the time. With that said, the restaurant...was fairly clean, and conveniently located right off of the interstate. A good stop while on the road.More

Date of visit: December 2016
Reviewed September 15, 2016

For our dinner Desert we each had a Blizzard, Her flavor was Banana Split and mine was Butterfingfer. Both were very good .

Date of visit: July 2016
Reviewed August 6, 2016

We stopped (drove thru) on the way home from STL for a simple snack, ice cream cone and Peanut Buster Parfait. We went through the drive thru and were fourth in line. After we ordered and pulled up one spot one of the employees popped...out of the side door, we paid, she handed us our treats and off we went. Saved us two spots and I am sure saved our treats from being a melted mess. Thanks for the great experience. We will be back.More

Date of visit: August 2016
Reviewed July 30, 2016 via mobile

This Location was Over Taken By The Bad Boy Car Club Competition! The Inside Order Are was Filled With Customers From The Car Exhibit: The Turkey Club Sandwich Ordered was Delicious: Staff Was Customer Friendly: The Ice Cream Selection was Great! The Menu Selection was...filled with many Choices: This was a bang for the Buck: Very Economical:More

Date of visit: July 2016
Reviewed March 26, 2016

Had one poor guy doing all the cooking while 4 girls stood around doing nothing. Waited for 10 minutes and then they said it would be another 5 minutes for my salad. I told them to forget it and they acted like it was a...big deal to refund my money. Then they blamed it on the cook because he was new.More

Date of visit: March 2016
Reviewed January 30, 2016

We stopped in on our way home for some lunch. The service was friendly and quick. The temp of the food was spot on. The dinning are was clean.

Date of visit: January 2016
View more reviews
Best nearby
Best nearby hotelsSee all
FairBridge Inn Express
1 review
.13 km away
Quality Inn & Suites
65 reviews
.24 km away
Motel 6 St Louis East - Caseyville
103 reviews
.42 km away
Econo Inn
2 reviews
4.17 km away
Best nearby restaurantsSee all
Cracker Barrel
87 reviews
.20 km away
Domino's Pizza
5 reviews
.32 km away
Taco Bell
8 reviews
.10 km away
Best nearby attractionsSee all
Cahokia Mounds State Historic Site
796 reviews
4.96 km away
Marcus Theatre
33 reviews
5.29 km away
National Shrine of Our Lady of the Snows
233 reviews
6.65 km away
Sky Zone
21 reviews
5.56 km away
Questions & Answers
Get quick answers from Dairy Queen Grill & Chill staff and past visitors.
Note: your question will be posted publicly on the Questions & Answers page.
Posting guidelines
Is This Your Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Free Listing