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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
American, Steakhouse, Bar
Meals
Lunch, Dinner
FEATURES
Takeout, Seating, Parking Available, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Table Service
Reviews (95)
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92 results
Traveller rating
45
31
11
2
3
Traveller type
Time of year
LanguageEnglish
Traveller rating
45
31
11
2
3
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All reviews steak salad baked potato chicken gift card great food great service call ahead seating onions
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Reviewed May 19, 2021 via mobile

We arrived about one hour before closing time. We requested a table as my husband is not a fan of a booth. Due to social distancing there was about a 10 minute wait (more booths than tables were open for seating). They sent us a...text as soon as the table was ready. Our waitress was friendly and talked almost too much especially after the food arrived, lol. The extra rare steak was cooked as requested. The salads were fresh. The onions and mushrooms on the chop steak were flavorful. Overall, it was a good dinner with decent service.More

Date of visit: May 2021
Helpful?
Reviewed February 12, 2021

We stopped here to eat dinner before heading to the airport for our flight to Phoenix. We had to wait about 15 minutes for a table but once in the service was great and the food was delicious, love the warm wheat bread and the...Brussel sprouts were amazing. The steak was awesome as always.More

Date of visit: February 2021
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Reviewed July 28, 2020

We decided to take my cousin here for her birthday dinner to celebrate. She ordered the 12 oz ribeye and was told they were out of it. I ordered the seasoned wings all flats and after waiting 20 minutes I was told they didn't have...any flats only drums. The manager asked was there anything else I would like, however I only eat the ribeye and wings which they were both out of. To add fuel to the fire, the waitress brought me out a baked potato by itself. She said she didn't want me to just not have anything. Never was I offered a comp meal for the next visit or even for this time considering they wanted me to pay for something that I didnt want. They didn't offer a dessert, drink or anything for their mishap. Instead, I sat at a birthday dinner with my family hungry, with no food. I had to return home and eat a bowl of cereal. I called and spoke with a managing partner Nathan. He sounded as if he really didn't care that I frequent this restaurant no less than twice a week. He agreed to send me a gift card after the fact of course..He said they have a new kitchen manager. What a poor excuse for running out of steak at a steak house!!!! The table next to us couldn't get a salad because they ran out of regular lettuce and only had romaine. I will take the gift card but my loyalty to Longhorn is over..Im not going to even go to Fairview Heights, Il Longhorn to use the gift card. They may run out of lights!!More

Date of visit: July 2020
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Reviewed July 1, 2020

Food was good but realized they RAISED THEIR PRICES , to make up for covid..what else could be the reason. Drinks for us was $3.49 for tea. Had chicken last time before covid and it was $11 or close, now it was $14.49 to $16....49. Got steak last time, but they went out of sight. up in the twenties .2 people wouldn't get out of there under $50.00. Fine EXPENSIVE DINING.. CLOTH NAPKINS RESTAURANT. WE NOTICED THE CHANGE. WILL HAVE TO TRY OUT Texas roadhouse, to see if they raised prices there. Service was good here. This is a once a year place for us. Catering to the rich and elite. Never saw a mgr. at least not at our table. like last time. Most expensive cowboy restaurant you'll ever go to.. Also wear jackets or coats, it was about 62 degrees in the restaurant. Not for impaired or crippled people, as raining so hard one man got soaked going back to car to wait for table. no special conditions for older people. can't wait in restaurant, and CAN'T RUN IN THE POURING RAIN. HAVE TO GET OUT AND GO IN ANYWAY WHEN YOU GET CALLED FOR YOUR TABLE..More

Date of visit: June 2020
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Reviewed March 5, 2020

Go there often when we want a good steak in a relaxed atmosphere.They have good service and reasonable prices,

Date of visit: January 2020
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Reviewed February 12, 2020

WE were given a gift certificate to eat there and it was nice. My husband likes his steak real rare and the first one was only pale pink, they brought the second and it was just right. Love the fried onion. I'm a salad and...onion eater, and really enjoyed them. they were very kind and courteous. I would recommend them for good steaks, My husband took half of his home for breakfast.More

Date of visit: January 2020
Helpful?1  
Reviewed February 8, 2020 via mobile

Excellent service waitress was exceptional had steaks burgers chicken etc prepared well staff friendly very clean bathrooms minimal wait great dining

Date of visit: February 2020
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Reviewed January 19, 2020

I ate here twice on a trip to this part of Illinois. Both times, the service was fast. One time was in the afternoon around 4:00 p.m. and in the evening 9:00 p.m. Food arrived in a reasonable time. We order the strawberry salad, a...sweet potato, mac & cheese, and steaks. All of the food tasted good. I would eat here again if I was in the area.More

Date of visit: January 2020
Helpful?1  
Reviewed January 4, 2020 via mobile

Hadn’t been in a while so we tried it. The Wait was ridiculous. Call ahead seating said about 45 minutes but that turned into 1.5 hours. Food was good but the steak was chewy on both the flatiron and the sirloin. I may try again...but not when there is a wait!! Texas Roadhouse was actually better. Maybe it was a bad night but I won’t recommend it as highly as I would have.More

Date of visit: January 2020
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Reviewed December 30, 2019

On December 29, we used the join the waiting list at 4pm. We were told the wait would be 20-25 minutes. We arrived at the restaurant and waited. At 4:30pm, my wife asked the hostess where we were in line. There were gobs of names...in front of ours and we were told it could be another 30 minutes...that the time we were given using the app was an estimate and typically they double that time to be accurate. Well...what a time to learn this. Our quoted 20-25 minutes could be at least 60?! I tossed the pager into the mint basket and we left. This is terrible customer service. Furthermore, when we arrived until the time we left, there were 3 open booths just south of the bar area that were never filled. Poor, slow service. Unlikely we will return. Using the app is a waste of time, and so would be going to this restaurant. I have been to other Longhorns...the one in Branson, MO is excellent.More

Date of visit: December 2019
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Questions & Answers
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Gena927
September 22, 2015|
Answer
Response from Vincent H | Reviewed this property |
Hi Gina, Longhorn has a decent size restaurant but they don't think they have a sufficient place to accommodate 50 people at one place. I am quite new in the area, therefore, I am afraid that I can't suggest you any other... More
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Frequently Asked Questions about LongHorn Steakhouse

Yes, LongHorn Steakhouse offers takeaway services.

Yes, LongHorn Steakhouse offers delivery services.

LongHorn Steakhouse is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 4.5
  • Value: 4
  • Atmosphere: 4.5