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Heroes West Sports Grill

$$ - $$$
American, Bar, Pub
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1530 Commerce Ln, Joliet, IL 60431-9231
+1 815-725-1234
Today
11:00 - 00:00
Closed now
See all hours
Hours:
Sun - Wed 11:00 - 00:00
Thu - Sat 11:00 - 02:00
More Info
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138 Reviews from our TripAdvisor Community

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Showing 137: English reviews
Evington, Virginia
Level Contributor
4 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 4 days ago NEW

We went to Heroes West a couple times while visiting the area. We enjoyed the atmosphere, food and service! It was a good place to catch up with friends, relax, and watch the Clemson game! Great beer and spirits menu!

Helpful?
Thank Kim R
Lake, United States
2 reviews
5 of 5 bubbles Reviewed 2 weeks ago via mobile

We were impressed by this bar and grille. Great servers and atmosphere. The bar menu is impressive and the food was good. Blue cheese on the wedge salad tasted more like ranch but it was still good. Kids' game area kept our two busy. We would stop again for sure.

Helpful?
Thank 596betsyr
Joe P, Owner at Heroes West Sports Grill, responded to this review

Thanks for the great review! I am sorry if your salad was sent out with Ranch. We would have been happy to make it right. Best in the New Year, More 

channahon
Level Contributor
34 reviews
23 restaurant reviews
common_n_restaurant_reviews_1bd8 19 helpful votes
1 of 5 bubbles Reviewed 2 weeks ago via mobile

The beer is way over priced. My husband liked the buffolo shrimp. My patty melt I thought was suppose to be on marble rye. I was expecting a juicy hamburger. Very poor quality burger. If you come here you are paying for all the T.V.'s I can surely find a better sports bar than this. Our waitress didn't even pick... More 

Helpful?
Thank Jim &Lois G
Joe P, Owner at Heroes West Sports Grill, responded to this review

I could not agree more that your plates should have been cleared by your server, busser or manager. I sincerely apologize for this lapse in service. Would you be able to let me know what day and time you were at the restaurant so that I can help to ensure that this is not repeated? We do have a domestic... More 

Sutherlin, Oregon
Level Contributor
3 reviews
4 of 5 bubbles Reviewed 3 weeks ago via mobile

Try the cheese sticks. Food is good. Drinks could be stronger. Prices are average. Wait staff is friendly and food comes out fast.

Helpful?
Thank Trina R
Joe P, Owner at Heroes West Sports Grill, responded to this review

Thanks for feedback. Sorry to hear that your drink was not strong enough. I am surprised to hear this as we recently revamped our liquor selections and drink recipes. A standard drink now consists of 1.5 ounces of whichever spirit you happen to be drinking. Maybe our bartender made that drink too light. Anyways, thanks for the positive review and... More 

Crest Hill, Illinois
Level Contributor
23 reviews
21 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 3 weeks ago

We ordered 3 dinners plus chicken wings. The chicken wings arrived after our meal was complete, after us asking where there were at. Fries were given to us, which we did not order. Did not receive re-fills on drinks. Cheese was not put on the burger. The onion rings were cold. The waitress acted like she didn't want to be... More 

Helpful?
Thank CherylS2216
Joe P, Owner at Heroes West Sports Grill, responded to this review

Cheryl, Sounds like we screwed up pretty bad. We are sorry that our cooks, servers and manager were unable to make things right for you. While it will not help with your visit, please know that we are attacking guest service with an enthusiasm unknown to mankind. We hope that you will give us another try so that we can... More 

Level Contributor
6 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 17 December 2016 via mobile

We just got the area from TN. We are working in the area. Went there for lunch and I had the Filled peppers. OMG out of this world. My husband had the steak sandwich and he couldn't eat it all. So we took friends there a couple days later. All loved their food also. 😊 very good place to go,... More 

Helpful?
Thank Vkitch3
Joe P, Owner at Heroes West Sports Grill, responded to this review

Happy we were able to provide a place to relax. Are you just visiting or have you moved to the area? One of of our servers is from Tennessee, and she is Fantastic. Considering your kind words and our experience with our first Tennessee employee, I will assume every one from Tennessee is cool. Best to you and yours for... More 

Joliet, Illinois
Level Contributor
16 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 25 November 2016

Great place to go for a burger and a cold beer. a bit pricey on the drinks not a lot of special service is hit or miss if your not a regular your going to wait awhile lots of T.V's to watch sports

Helpful?
Thank richtalaga
Joe P, Owner at Heroes West Sports Grill, responded to this review

Thanks for the review, we appreciate our guests taking the time to offer us feedback on how we are doing. I am sorry that you were not treated as well as you deserved. We hope to treat all of our guests as "regulars". We do offer drink specials daily. We offer a domestic non premium beer, craft beer and mixed... More 

Shorewood, Illinois
Level Contributor
122 reviews
106 restaurant reviews
common_n_restaurant_reviews_1bd8 53 helpful votes
5 of 5 bubbles Reviewed 17 November 2016 via mobile

Birthday party with ten adults and 4 kids. Had a great time. Our waitress was excellent. Not everyone was there at once. They shied up in three or four small groups. Our waitress was right on top of everything bringing more drinks appetizer plates etc when we needed it impeccable timing. The soup was excellent too. What a great place... More 

Helpful?
Thank Old_Sailor_W18
Joe P, Owner at Heroes West Sports Grill, responded to this review

Those are some great words to hear, Old Sailor. Nothing makes us feel better than knowing that we provided some good times for some good folks. Best to you and yours, More 

Level Contributor
6 reviews
4 restaurant reviews
5 of 5 bubbles Reviewed 21 October 2016 via mobile

I have been here so many times and never once have had a bad experience. Food is delicious and place is very clean. Bring my family here all the time and they love the food too. If you are in the area and hungry you won't be disappointed with Heroes.

Helpful?
Thank Sherman R
Joe P, Owner at Heroes West Sports Grill, responded to this review

Sherman, Nothing is better than hearing from a happy guest. Thank you for the great review and we look forward to seeing you soon. All the best, More 

New Lenox, Illinois
Level Contributor
182 reviews
120 restaurant reviews
common_n_restaurant_reviews_1bd8 66 helpful votes
3 of 5 bubbles Reviewed 14 October 2016

I like the atmoshere of Hereos West, especially for sports fans. We had a good time. Thank goodness we had friends to keep us company during our long wait for our food. The odd thing is...the waitress didn't even think it was a long wait. After 35 minutes of waiting after we placed our orders, we inquired about our order.... More 

Helpful?
Thank Jeanne M
Joe P, Owner at Heroes West Sports Grill, responded to this review

Sorry that you had a long wait for your food. Our server should have realized that your food was taking longer than normal and talked with a manager who then could have talked to you. Not sure what happened that night, but we will certainly look into it and use this for future staff training. Thank you for bringing this... More 

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Restaurant Details

Rating summary
  • Food
    4 of 5 bubbles
    Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
    Atmosphere
    4.5 of 5 bubbles
Cuisine
American, Bar, Pub
Meals
Lunch, Dinner, After-hours
Restaurant features
Seating, Waitstaff, Television, Wheelchair Accessible, Serves Alcohol, Full Bar, Takeout
Good for
Child-friendly, Bar Scene, Groups, Cheap Eats
Open Hours
Sunday
11:00 - 00:00
Monday
11:00 - 00:00
Tuesday
11:00 - 00:00
Wednesday
11:00 - 00:00
Thursday
11:00 - 02:00
Friday
11:00 - 02:00
Saturday
11:00 - 02:00
Location and Contact Information
  • Address: 1530 Commerce Ln, Joliet, IL 60431-9231
  • Location: United States  >  Illinois (IL)  >  Joliet
  • Phone Number: +1 815-725-1234
Description
Heroes West Sports Grill - 1530 Commerce Dr., Joliet Illinois 60431 - Located next to the Ramada - Phone (815) 725-1234

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Heroes West Sports Grill and other visitors
3 questions
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Bolingbrook, Illinois
over a year ago
10 months ago
Bolingbrook, Illinois
over a year ago

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Questions? Get answers from Heroes West Sports Grill staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?