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Heroes West Sports Grill

$$ - $$$
American, Bar, Pub
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1530 Commerce Ln, Joliet, IL 60431-9231
+1 815-725-1234
Website
Today
11:00 - 02:00
Open now
See all hours
Hours:
Sun - Wed 11:00 - 00:00
Thu - Sat 11:00 - 02:00
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143 Reviews from our TripAdvisor Community

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Showing 142: English reviews
2 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 1 week ago via mobile

The food was half way decent, although the service would stop me from going. Our waitresses slammed the food on the table, slid or drinks across the table, spiking them and insulted all of us. ..horrible server! !

Helpful?
Thank Jacki F
Joe P, Owner at Heroes West Sports Grill, responded to this review

Wow Jacki, I am shocked to hear how you were treated by your server. We are going to great lengths as a management team to ensure that we are providing great service to all of our guests. Our management team is constantly scanning our dining area to provide support to our servers and catch any potential problems. We obviously failed... More 

Ottawa, Illinois
Level Contributor
12 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago via mobile

Food is great ,service is good and beer is cold. Steve is our waiter and he should b commended as he makes your visit here even better!!!

Helpful?
Thank cindy t
Joe P, Owner at Heroes West Sports Grill, responded to this review

Cindy, I just commended Steve (he is darn good). He and I appreciate the kinds words and we hope to see you back soon! Best Regards, More 

Bluffton
Level Contributor
4 reviews
5 of 5 bubbles Reviewed 4 weeks ago

We went with a group that totaled 26 people. The food and service were excellent. We were there on a busy Saturday night, so it was crowded and very noisy. Conversation was difficult because of the noise level. Our waitress was very good and kept all our orders straight. Even though it was a busy time, the kitchen was able... More 

Helpful?
Thank Lewis H
Joe P, Owner at Heroes West Sports Grill, responded to this review

Lewis, We are very happy that you enjoyed your night out with us. Thanks for the great review. That is one big group you travel with! Best regards, Joe More 

Joliet, Illinois
Level Contributor
4 reviews
3 of 5 bubbles Reviewed 4 weeks ago via mobile

Nice atmosphere,food on this particular evening was good but,has been a hit and miss both with service and food on previous outings there !! D

Helpful?
Thank Darryl M
Joe P, Owner at Heroes West Sports Grill, responded to this review

Darryl, Sorry that your previous visits have been hit or miss, however, glad your last visit was on target! We have been refocusing our efforts as a management team to ensure that we provide a great experience for our guests and I am happy that we hit the mark on your visit. Best Regards, Joe More 

Level Contributor
129 reviews
62 restaurant reviews
common_n_restaurant_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed 4 weeks ago via mobile

We visited Heroes West at what had to be a peak time -- Friday evening with a Black Hawks game on TV. Nonetheless, they managed the crowd well. They told us to expect a 20 minute wait, and our wait was 20 minutes. Our server was pleasant and helpful with menu questions. My chili and pulled pork sandwich were very... More 

Helpful?
Thank Cyclonegup
Joe P, Owner at Heroes West Sports Grill, responded to this review

Soup is an essential part of life, and we take it very seriously. Thank you for stopping out the other night and thanks again for the fine review. We appreciate hearing from folks and we wish you the best. More 

Evington, Virginia
Level Contributor
4 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 18 January 2017

We went to Heroes West a couple times while visiting the area. We enjoyed the atmosphere, food and service! It was a good place to catch up with friends, relax, and watch the Clemson game! Great beer and spirits menu!

Helpful?
Thank Kim R
Joe P, Owner at Heroes West Sports Grill, responded to this review

Thanks for the shout out Kim, and Glad that the Tigers were able to take home the trophy! Best to you and yours, More 

Lake, United States
2 reviews
5 of 5 bubbles Reviewed 4 January 2017 via mobile

We were impressed by this bar and grille. Great servers and atmosphere. The bar menu is impressive and the food was good. Blue cheese on the wedge salad tasted more like ranch but it was still good. Kids' game area kept our two busy. We would stop again for sure.

Helpful?
Thank 596betsyr
Joe P, Owner at Heroes West Sports Grill, responded to this review

Thanks for the great review! I am sorry if your salad was sent out with Ranch. We would have been happy to make it right. Best in the New Year, More 

channahon
Level Contributor
39 reviews
28 restaurant reviews
common_n_restaurant_reviews_1bd8 19 helpful votes
1 of 5 bubbles Reviewed 2 January 2017 via mobile

The beer is way over priced. My husband liked the buffolo shrimp. My patty melt I thought was suppose to be on marble rye. I was expecting a juicy hamburger. Very poor quality burger. If you come here you are paying for all the T.V.'s I can surely find a better sports bar than this. Our waitress didn't even pick... More 

Helpful?
Thank Jim &Lois G
Joe P, Owner at Heroes West Sports Grill, responded to this review

I could not agree more that your plates should have been cleared by your server, busser or manager. I sincerely apologize for this lapse in service. Would you be able to let me know what day and time you were at the restaurant so that I can help to ensure that this is not repeated? We do have a domestic... More 

Sutherlin, Oregon
Level Contributor
3 reviews
4 of 5 bubbles Reviewed 31 December 2016 via mobile

Try the cheese sticks. Food is good. Drinks could be stronger. Prices are average. Wait staff is friendly and food comes out fast.

Helpful?
Thank Trina R
Joe P, Owner at Heroes West Sports Grill, responded to this review

Thanks for feedback. Sorry to hear that your drink was not strong enough. I am surprised to hear this as we recently revamped our liquor selections and drink recipes. A standard drink now consists of 1.5 ounces of whichever spirit you happen to be drinking. Maybe our bartender made that drink too light. Anyways, thanks for the positive review and... More 

Crest Hill, Illinois
Level Contributor
23 reviews
21 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 28 December 2016

We ordered 3 dinners plus chicken wings. The chicken wings arrived after our meal was complete, after us asking where there were at. Fries were given to us, which we did not order. Did not receive re-fills on drinks. Cheese was not put on the burger. The onion rings were cold. The waitress acted like she didn't want to be... More 

Helpful?
Thank CherylS2216
Joe P, Owner at Heroes West Sports Grill, responded to this review

Cheryl, Sounds like we screwed up pretty bad. We are sorry that our cooks, servers and manager were unable to make things right for you. While it will not help with your visit, please know that we are attacking guest service with an enthusiasm unknown to mankind. We hope that you will give us another try so that we can... More 

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Restaurant Details

Rating summary
  • Food
    4 of 5 bubbles
    Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
    Atmosphere
    4.5 of 5 bubbles
Cuisine
American, Bar, Pub
Meals
Lunch, Dinner, After-hours
Restaurant features
Takeout, Seating, Waitstaff, Television, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Child-friendly, Cheap Eats, Groups, Bar Scene
Open Hours
Sunday
11:00 - 00:00
Monday
11:00 - 00:00
Tuesday
11:00 - 00:00
Wednesday
11:00 - 00:00
Thursday
11:00 - 02:00
Friday
11:00 - 02:00
Saturday
11:00 - 02:00
Location and Contact Information
  • Address: 1530 Commerce Ln, Joliet, IL 60431-9231
  • Location: United States  >  Illinois (IL)  >  Joliet
  • Phone Number: +1 815-725-1234
Description
Heroes West Sports Grill - 1530 Commerce Dr., Joliet Illinois 60431 - Located next to the Ramada - Phone (815) 725-1234

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Heroes West Sports Grill and other visitors
3 questions
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Bolingbrook, Illinois
over a year ago
11 months ago
Bolingbrook, Illinois
over a year ago

See all questions (3)

Questions? Get answers from Heroes West Sports Grill staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?