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Chen Chinese Cuisine

$$ - $$$
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270 N Randall Rd, Lake in the Hills, IL
+1 815-356-8899
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39 Reviews from our TripAdvisor Community

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Showing 39: English reviews
Arlington Heights, Illinois
Level Contributor
7 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 4 days ago NEW

Nice, clean atmosphere, and very reasonable price. The place looked nice and clean with plenty of parking on site. I was initially hesitate to place an order because we were one of the only two tables in the whole restaurant on a Sunday evening (7.30PM) . However, both Kung Pao chicken ($9.25 plus $1.50 for brown rice) and shrimp fried... More 

Helpful?
Thank Fanta C
Hoffman Estates, Illinois
Level Contributor
70 reviews
51 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed 3 weeks ago

Food was Cold. Table Service was Terrible. Will never return back to this restaurant, there are better Chinese restaurants in the area.

Helpful?
Thank marklE5542JK
Lake in the Hills, Illinois
Level Contributor
40 reviews
35 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 4 January 2017

We have visited and ordered carry out. Always get a nice big portion and food looks delicious, but someone has always had a stomach issue afterwards. This last time we had delivery. Delivered hot and fast, great portions, order correct...everyone that ate, ended up having a long night of stomach aches and otherwise. Wont be back.

Helpful?
Thank Rob A
Illinois
Level Contributor
7 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 20 November 2016 via mobile

I never write negative reviews but strike three. Food was late and cold. Fried rice had def been around for awhile, pot stickers were burnt, egg rolls cold..back to Lin's Kitchen we go. Sorry Chen...

Helpful?
Thank RoadWearyIllinois
Lake in the Hills, Illinois
Level Contributor
9 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 10 November 2016 via mobile

My mom took my 18 month old daughter and I out to lunch. We got seated quickly which was excellent. But none of the highchairs had a clip that works! With a toddler that loves to stand up and greet everyone or go look at the fish in the entryway, a clip is an essential part of the highchair to... More 

Helpful?
Thank Mrs_Wojo10612
Lemont, Illinois
Level Contributor
132 reviews
118 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 12 September 2016

Pleasant atmosphere and good service but quality of food served both in restaurant and take out left a bit to be desired. For Chinese food lovers this wasn't a top choice, but still pretty good.

Helpful?
Thank Richard B
Crystal Lake, Illinois
Level Contributor
150 reviews
125 restaurant reviews
common_n_restaurant_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed 2 September 2016 via mobile

Both the Crystal Lake and LITH sites have off street parking, the same hours of operation, and comparable menus. We eat at both, usually for dinner, but have done carry out. I love the sweet and sour chicken and King Egg rolls; my husband always gets a different beef dish but always with the special fried rice. Service is efficient.... More 

Helpful?
Thank Calmac3
Huntley, Illinois
Level Contributor
43 reviews
33 restaurant reviews
common_n_restaurant_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed 24 August 2016

Whether you dine in or carry out this is the best & most authentic Chinese food in the area!! We always talk to Patrick he is beyond great at taking our special carry-out order requests & making suggestions. The food is amazingly consistent in quality no MSG and quite delicious. I think there is something to be said for never... More 

Helpful?
Thank DBS19
Crystal Lake, Illinois
Level Contributor
202 reviews
118 restaurant reviews
common_n_restaurant_reviews_1bd8 93 helpful votes
3 of 5 bubbles Reviewed 15 July 2016 via mobile

We have been to Chen's several times and typically the food is very good. Yesterday we stopped in for lunch. The restaurant was not very busy but we were ignored by the server/host (who was on a cell phone) as we stood by the entrance. After several minutes he finished what appeared to be a personal call and with no... More 

Helpful?
Thank chitown73
Crystal Lake, Illinois, United States
Level Contributor
116 reviews
55 restaurant reviews
common_n_restaurant_reviews_1bd8 85 helpful votes
3 of 5 bubbles Reviewed 23 March 2016

What always was a go-to restaurant has somewhat dimmed for us recently. The taste just doesn't seem to be there. We order take out more than dine -in at this location due to the overpriced drinks and slightly lackluster servers, but now I'm not even impressed by the take out. Will give it another try, but not our first choice.

Helpful?
Thank SuperMommyJen5

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Restaurant Details

Rating summary
  • Food
    4 of 5 bubbles
    Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
    Atmosphere
    4 of 5 bubbles
Cuisine
Chinese, Asian
Meals
Lunch, Dinner
Restaurant features
Delivery, Takeout, Seating, Waitstaff, Wheelchair Accessible, Serves Alcohol
Good for
Groups
Location and Contact Information
  • Address: 270 N Randall Rd, Lake in the Hills, IL
  • Location: United States  >  Illinois (IL)  >  Lake in the Hills
  • Phone Number: +1 815-356-8899

Questions & Answers

Questions? Get answers from Chen Chinese Cuisine staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?