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The Cheesecake Factory

2020 Spring Rd, Oakbrook Center, Oak Brook, IL 60523-1802
+1 630-573-1800
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Overview
  • Excellent42%
  • Very good32%
  • Average15%
  • Poor7%
  • Terrible4%
Travellers talk about
“cheesecake” (121 reviews)
“shepherds pie” (4 reviews)
“salad” (23 reviews)
Closed Now
Hours
CUISINES
American, Vegetarian Friendly, Vegan Options, Gluten Free Options
PRICE
$$ - $$$
RATINGS
Food
Service
Value
Atmosphere
LOCATION
2020 Spring Rd, Oakbrook Center, Oak Brook, IL 60523-1802
All Details
Write a ReviewReviews (369)
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1 - 10 of 356 reviews

Reviewed yesterday via mobile

We recently came in for lunch. Order our drinks and appetizers only to find out you guys no longer have the Mexican/chicken mean my husband and I both wanted to order. We still enjoyed our meals, lemon chicken, carbonara pasta and kids meals. But we...More

Thank Kandyceelise
Reviewed 5 days ago via mobile

It was lunch time not very busy we waited for about 5 minutes no one came to see this so we went to the bar instead and ate there food was good the front-end service was terrible not typical of a Cheesecake Factory and I...More

Thank Dennis K
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 4 days ago

Thank you for bringing this to our attention, Dennis. We are terribly sorry for this experience. Our staff should have been much more attentive and we will address this with them. Thanks again and we hope you can give us another chance!

Reviewed 1 week ago

Had a great time with our i laws! Menu is Soo big it's hard to choose! Food was great, but a lot of it!

Thank richdawn2015
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 1 week ago

Hello and thank you for your review. We're glad to hear that you enjoy our menu options and we look forward to your next visit!

Reviewed October 9, 2018

Enjoyed my visit. Sat at the bar this time and my service was fast and friendly. The food came surprisingly fast and the portion was big as always. Had plenty left for lunch the next day. Wold definitely go back to this location when in...More

Thank E5974FFeds
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded October 10, 2018

Thank you for this kind review. We're happy to hear you enjoyed the food and service you received during this visit. We can't wait to see you again!

Reviewed October 7, 2018 via mobile

We went for dessert and it was tough making a choice. Not for the timid or indecisive. Others tables had full meals and presentations were awesome. I'll have to get back here for dinner sometime. Place is richly appointed and service was great. Busy place...More

Thank Ed V
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded October 10, 2018

Hi Ed, Thank you for your review. We're glad to hear that you enjoyed your dessert and we look forward to your next visit!

Reviewed October 3, 2018

I like the Cheesecake Factory for it's huge selection, you can always find something to eat and it's generally good. We went here after our first day of touring Chicago. It was later than we hoped but we still had to wait for a table....More

Thank Jenn R
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded October 8, 2018

Thank you for your review. We're so happy to hear that you enjoyed our menu options and we can't wait for your next visit!

Reviewed September 30, 2018 via mobile

The food here is as well prepared and presented as at any other Cheesecake Factory. My hangar steak was marinated and excellent.

Thank amosesq
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded October 3, 2018

Hello. Thank you for your review. We're so happy to hear that you enjoy our food! We hope to see you again soon!

Reviewed September 29, 2018 via mobile

Gorgeous interior, cheap bar food. Menu is very large proving that nothing will be that special. Get the cheesecake and skip everything else.

Thank JennyPhillips3
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded September 30, 2018

Hi Jenny, Thank you for your review. We're glad to hear that you enjoy our menu options and we can't wait for your next visit!

Reviewed August 27, 2018

We went there for brunch. We were told it would be a 20 minute wait. Forty five minutes later we got seated. Too late for brunch. They stop serving brunch at 2:00pm. They have a VERY extensive menu. The item I desired was only available...More

Thank louisv743
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded August 28, 2018

We are sorry to have disappointed you! Our service should have been much better than what you have described here. Please know that we will address this with our team and thank you for taking the time to leave us your review!

Reviewed August 27, 2018

Went there for a late dinner, walked in and felt a little warm, no one said anything. Got to our table, and within a few minutes i was visibly sweating. My partner went to the hostess and the management and hostess both said it was...More

Thank Karl K
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded August 28, 2018

Hi Karl, We would like to speak with you a bit more about the experience you described. Please contact us by going to this webpage - http://www.thecheesecakefactory.com/connect and click "General Questions" from the Contact Category menu. Thank you!

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Questions & Answers
maoflandr
September 16, 2016|
AnswerShow all 7 answers
Response from I5328XMpatriklise | Reviewed this property |
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$10 - US$15
Meals
Lunch, Dinner, Brunch
Restaurant features
Takeout, Outdoor Seating, Seating, Waitstaff, Parking Available, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Business meetings, Bar Scene, Special Occasion Dining, Kids, Child-friendly, Groups
Open Hours
Sunday
10:00 a.m. - 11:00 p.m.
Monday
11:00 a.m. - 11:00 p.m.
Tuesday
11:00 a.m. - 11:00 p.m.
Wednesday
11:00 a.m. - 11:00 p.m.
Thursday
11:00 a.m. - 11:00 p.m.
Friday
11:00 a.m. - 12:00 a.m.
Saturday
10:00 a.m. - 12:00 a.m.
Location and Contact Information
  • Address: 2020 Spring Rd, Oakbrook Center, Oak Brook, IL 60523-1802
  • Location: United States  >  Illinois (IL)  >  DuPage County  >  Oak Brook
  • Phone Number: +1 630-573-1800
Description
The Cheesecake Factory offers something for everyone featuring a wide variety of over 200 menu items prepared fresh to order each day, plus over 30 legendary varieties of the Finest Cheesecake.
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