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Benihana

8830 Keystone Xing, Indianapolis, IN 46240-2110
+1 317-846-2495
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Overview
  • Excellent39%
  • Very good23%
  • Average20%
  • Poor9%
  • Terrible9%
Travellers talk about
“chicken” (6 reviews)
“lobster” (3 reviews)
“ice cream” (4 reviews)
Closed Now
Hours
CUISINES
Japanese, Sushi, Asian, Vegetarian Friendly
PRICE
$$ - $$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
8830 Keystone Xing, Indianapolis, IN 46240-2110
All Details
Write a ReviewReviews (118)
Traveller rating
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1 - 10 of 112 reviews

Reviewed April 1, 2018 via mobile

It took three attempts to eat there but the management stepped up and kindly discounted our meal, even putting it to go so we could catch our flight. And Kimmy in the bar is excellent! She’s attentive and loves her job so she’s funny and...More

Thank Cia G
Benihana M, Guest Relations Manager at Benihana, responded to this reviewResponded April 2, 2018

Cia, Your feedback is appreciated. We will be sure to share your kind words with the team.

Reviewed February 23, 2018

The overall appearance of the establishment has changed and not for the best. The service was awful! My steak was not prepared correctly and the chef prepared another, but by that time my other good was not as hot as it would have ben without...More

Thank _vondaseannatyler
Benihana M, Guest Relations Manager at Benihana, responded to this reviewResponded February 26, 2018

Tyler, We definitely want to resolve this issue so you can come back and enjoy our establishment, to better assist you please fill out our guest contact form via benihanalistens.smg.com/ so we can reach out to you regarding this experience.

Reviewed February 18, 2018 via mobile

The last year or so they fired all the wait staff and recently the cooks that have been there for 15 plus years. Seems like they just can’t recover. Never see management checking on the new people. Just getting seated seems like a huge ordeal....More

Thank Donny N
Benihana M, Guest Relations Manager at Benihana, responded to this reviewResponded February 22, 2018

Donny, we apologize for this disappointing experience. If you have not done so already, please contact Guest Relations via benihanalistens.smg.com/. Our team would love to follow up with you. Your feedback helps us to make improvements. Thank you for taking the time to share your...More

Reviewed February 8, 2018 via mobile

We had a lot of fun here because of the entertaining chef. But it takes a long time from and the restaurant is a bit worn.

Thank DMJA21
Benihana M, Guest Relations Manager at Benihana, responded to this reviewResponded February 12, 2018

Your feedback is appreciated. We will be sure to share your kind words with the team.

Reviewed January 29, 2018

Just went to Benihanas Indy to compare it to Sopporos in Ft Wayne. Both have Hibachi grills and excellent staff. Both are two of the most popular places for families to go for special occasions. Here is our comparison: The soup at Benihanas is twice...More

Thank FtWayne_INPam
Benihana M, Guest Relations Manager at Benihana, responded to this reviewResponded February 5, 2018

We are happy you enjoyed the Benihana experience! Come back soon!

Reviewed January 13, 2018 via mobile

My family took me here because they love the food,service,and the entertaining chefs. We had none of the above. Our chef couldn't read back our orders,he continued to look at the order to remember what he was suppose to be doing. His one attempt to...More

Thank Margaret P
Benihana M, Owner at Benihana, responded to this reviewResponded January 18, 2018

Margaret, on behalf of our team here at Benihana, we would like to thank you for taking the time to provide us with feedback. Can you please fill out our online contact form so we can follow up? benihanalistens.smg.com/

Reviewed January 8, 2018 via mobile

Arrived 11:15 on a Monday for a business lunch. Although there was only 1 table occupied in the entire restaurant, we waited 15 minutes to be seated. Another 10 minutes before we saw a waiter and another 45 minutes before the Chef arrived at the...More

Thank Dwatson12
Benihana M, Owner at Benihana, responded to this reviewResponded January 18, 2018

On behalf of our Benihana team, we would like to sincerely apologize for your negative visit with us. Can you please fill out our online contact form so we can follow up? benihanalistens.smg.com/

Reviewed December 21, 2017 via mobile

We made 7 pm reservation for 6. Got there and had to wait 20 minutes for our table. No food for 20 minutes from sitting down. Monday night. Good food once we got it! Needed more staff!

Thank GinaPowell-Young
Reviewed October 26, 2017

(Really a 3.5) I will start by saying that the place is extremely loud, making it hard to order as it is almost impossible to understand what the waiter is saying. I would also not recommend the hibachi part if you want to be able...More

Thank Léa F
Reviewed October 11, 2017 via mobile

Wife and I dined well for about $55 before tip. Chef was excellent, service was good, and the food was great.

Thank BatGuano30
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$30 - US$30
Meals
Lunch, Dinner
Restaurant features
Takeout, Reservations, Seating, Waitstaff, Parking Available, Wheelchair Accessible, Serves Alcohol, Full Bar
Dining Style
Casual Dining
Good for
Special Occasion Dining, Kids, Child-friendly, Groups
Open Hours
Sunday
12:00 p.m. - 9:00 p.m.
Monday
11:30 a.m. - 2:30 p.m.
5:00 p.m. - 10:00 p.m.
Tuesday
11:30 a.m. - 2:30 p.m.
5:00 p.m. - 10:00 p.m.
Wednesday
11:30 a.m. - 2:30 p.m.
5:00 p.m. - 10:00 p.m.
Thursday
11:30 a.m. - 2:30 p.m.
5:00 p.m. - 10:00 p.m.
Friday
11:30 a.m. - 10:30 p.m.
Saturday
12:00 p.m. - 10:30 p.m.
Location and Contact Information
  • Address: 8830 Keystone Xing, Indianapolis, IN 46240-2110
    (Sheraton Hotel)
  • Location: United States  >  Indiana (IN)  >  Indianapolis
  • Phone Number: +1 317-846-2495
Description
Prepare for a dining experience unlike any other. Watch as your personal chef performs the ancient art of Teppanyaki. Listen as razor-sharp blades slice through tender steak and juicy chicken. Take in the aroma of sizzling shrimp, lobster and savory vegetables. Or visit our sushi bar, where your sushi chef will prepare fresh nigiri, sashimi and specialty rolls, all with the same flair that made Benihana a legend in Japanese cuisine.
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