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Max & Erma's

$$ - $$$
American, Bar, Pub
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Cincinnati Airport, Terminal 3, 2939 Terminal Drive, Hebron, KY
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28 Reviews from our TripAdvisor Community

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Showing 27: English reviews
Bradenton, Florida
Level Contributor
89 reviews
65 restaurant reviews
common_n_restaurant_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 2 weeks ago via mobile

In this day of burger joints I will have to give kudos here at the Cincinnati northern Kentucky airport . A simple enough menu with a variety of burgers and offerings that are better than run of the mill. I had a hard time choosing which one to try. Chose the goat cheese burger which was quite good. Came with... More 

Helpful?
Thank Averagejoe001
Olrando
Level Contributor
3 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 4 weeks ago

I went back a second time to see if the first time terrible service experience was just a fluke...it wasn't The server staff ignores you... it took me 10 minutes after my meal was done to get track down someone to get my check so I could make my flight. Food was good but wow...customer service is not a concept... More 

Helpful?
Thank Mark W
Ann Arbor, Michigan
Level Contributor
38 reviews
22 restaurant reviews
common_n_restaurant_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 14 October 2016

Our group of 6 ordered a variety of dinners and each was good. One of the group asked if they had a senior discount and the server said no. When she returned our credit cards, she said she learned they did and automatically took 10% off our checks.

Helpful?
Thank Gerri C
Ludlow, KY
Level Contributor
10 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 5 October 2016 via mobile

Slow service. Ordered cod sandwich and it came with wilted lettuce and missing the tomato. Fries were wimpy and not crisp. Disappointed considering this is normally a good chain. It appears this location needs some serious consideration for improvement. Won't go to this location again and do not recommend.

Helpful?
Thank WorldTravelLady101
georgia
Level Contributor
74 reviews
54 restaurant reviews
common_n_restaurant_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed 16 September 2016 via mobile

While qualities on flight home thought I would eat here. I have passed it many times in my trips in/out CVG. I ordered at 350p as of 330p no food. When I asked waitress said she'd check on my order (Swiss burger and fries).Burger was good lacked seasoning.

Helpful?
Thank irscoll
Level Contributor
95 reviews
71 restaurant reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed 26 August 2016 via mobile

This place is nothing special, but there are only limited choices in this airport. I am here for breakfast. The portions are huge - for example you can not substitute egg whites for eggs in an omelet. The service was OK.

Helpful?
Thank Jose H
Level Contributor
126 reviews
81 restaurant reviews
common_n_restaurant_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 10 August 2016

We had a long layover at this airport that we were not expecting due to airline issues that impacted the whole country, so it was clear that most airport and restaurant staff had a really hard day with cranky passengers. The waitress was a little harried, but she was pleasant and we had drinks and pretzel sticks. We saw some... More 

Helpful?
Thank Melissa I
Franklin, Wisconsin
Level Contributor
3 reviews
2 of 5 bubbles Reviewed 2 August 2016

Very good. Nice people, great surrounding, GREAT food. Would definitely eat here again if I was in the area.

Helpful?
Thank haleyrosploch
Dover, Delaware
Level Contributor
36 reviews
22 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 30 July 2016

Last year, I stopped at Max and Erma's at the airport because it was different and I never heard of it. That visit was great so I thought I would try a sure thing this time. Mistake. I never got the coleslaw that the waitress promised because it was supposed to come with my meal, and was never offered dessert.... More 

Helpful?
Thank catsandcows
New York City, New York
Level Contributor
3,950 reviews
1,551 restaurant reviews
common_n_restaurant_reviews_1bd8 532 helpful votes
3 of 5 bubbles Reviewed 27 July 2016 via mobile

A nice airport location. Decent menu. Lots of seating. Clean with friendly service. And also a full bar. Good drinks. Friendly bartender.

Helpful?
Thank Bernardo F

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Restaurant Details

Rating summary
  • Food
    2.5 of 5 bubbles
    Service
    2 of 5 bubbles
  • Value
    2.5 of 5 bubbles
    Atmosphere
    2.5 of 5 bubbles
Cuisine
American, Bar, Pub
Meals
Breakfast, Lunch, Dinner
Restaurant features
Seating, Waitstaff, Wheelchair Accessible, Serves Alcohol
Good for
Child-friendly
Location and Contact Information
  • Address: Cincinnati Airport, Terminal 3, 2939 Terminal Drive, Hebron, KY
  • Location: United States  >  Kentucky (KY)  >  Hebron
  • This restaurant is at Cincinnati/Northern Kentucky Intl Airport (after security)
Description
859-767-1985 is the restaurant phone number as per Website.

Questions & Answers

Questions? Get answers from Max & Erma's staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?