We were told of the old barn by a friend so I though let's give it a try. It was a lovely sat afternoon the pub was very busy but staff were incredibly efficient the resturaunt was very clean and had a lovely atmosphere ....More
You did get a reply to your email the same day because i wrote it and sent it, in that email it was said that it was direct complaint rather than public, which is great and that's why i replied and then took offence when you... More
You did get a reply to your email the same day because i wrote it and sent it, in that email it was said that it was direct complaint rather than public, which is great and that's why i replied and then took offence when you then put it on here. We have spent hundreds of thousands of pounds building this business and its reputation, so these type of reviews we take very personally when incorrect or misleading and missing what would be very valuable information to other users, like the fact you wanted a bar table, you knew it was mid live six nations rugby and that you were paying £8.50 for that meal, incredible value for money. I do not think anyone sitting there with a keyboard has the right to hurt someone else's business because of personal preferences, if you prefer meat with less fat, that is a preference not a rating, it was advertised as sirloin beef, it was cooked to perfection and you got exactly what you ordered at the price stated. You put this review up for an £8.50 meal because you didn't like the top quality Sirloin beef served to you or the noise from the live rugby match that was being shown and had been clearly advertised. I know from your email you have been in before and I dont see any positive reviews from your previous visits? so is this just a forum for you complaining? you are using it to attack us and our business, I am not being rude i am defending our business from misleading reviews, we are a country pub in a small village in the middle of nowhere so anyone trying to hurt our reputation on platforms like this without good reason is not acceptable to us. We are allowed our opinion, this is not a one way complaining platform, that's why we have a reply and answer button. Maybe next time you write a bad review on a small local business my replies will have helped you understand that its not anonymous, we are real people not a conglomerate and you should compliment the good as well as criticise the bad but not use it to voice complaints about things that turn out not to be what you prefer. Maybe we will have helped one of our fellow small business if anyone else reads this. For your info we have served 470 portions of beef in 2018 and yours is the only complaint on this platform so far in 2018. What you dont see is comments from all 469 people who enjoyed their meals because they like sirloin and because they didn't get on a computer and say how good it was.