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Roberto's Restaurant

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COVID-19 update: See the added health and safety measures this property is taking.Read more
Travel safe during COVID-19
What you can expect during your visit
  • Face masks required for staff in public areas
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Italian
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Dinner, After-hours
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meals, features, about
Reviews (675)
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653 results
Traveller rating
285
138
74
51
105
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Time of year
LanguageEnglish
Traveller rating
285
138
74
51
105
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Reviewed October 13, 2020

We tried to make a reservation, left two message but was not called back. We took a chance and went anyways. We arrived when they first opened & were seated immediately. We did tell the hostess about no one calling us back, she just shrugged...her shoulders. She had an accent and did not speak good English, maybe she didn't understand us?? We waited a full 15 minutes before anyone even came over to us. We waived a young man serving water down. He came over & gave us water. He said our server would be right with us. Waited again and no one was waiting on us. Waived him down again, he tapped a woman on the shoulder, she finally came over. Her name was Jen, she went on and on about what a good waitress she is & apologized. We just wanted a drink & a menu, not her life story. We found it very strange that she had on a mask with large clown lips and teeth. It was very inappropriate that an employee would wear a mask so ridiculous in a fine dining restaurant. We finally got our drinks, had to ask twice for bread. Our food was very good but the service was terrible. Jen never once came over to ask how our food was. She finally made it over after we were completely finished. Again our food was very good but the service was terrible.More

Date of visit: October 2020
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Reviewed October 12, 2020

We've visited Roberto's many times in years past. This year, due to the pandemic, we opted to get takeout. Everything we ordered was hot when we picked it up, and tasted just as fresh and great as when we've dined in. All of the food...was packaged well and the staff we engaged with were very friendly. It would've been even better if the specials were posted somewhere online so we could easily see them prior to calling to order.More

Date of visit: October 2020
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Reviewed September 26, 2020

First visit, chicken parm not cooked, very rubbery after a 40minute wait during low season !! Second visit horrible pizza, thin, greasy and NO taste.....oh and please please dont order the chicken wings !!!! I have no idea what they cooked them in but they...smelled like lighter fluid, blck on the outside raw on inside...STAY AWAY and Im a nice reasonable guy.More

Date of visit: September 2020
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Reviewed September 23, 2020

upon entering the restaurant i was very impressed. Clean, nice atmosphere, quite mummer of guests. Once seated i noticed all the guest were wearing jackets. Our waitress greeted us and tried to light a candle on the table, it kept blowing out. all the windows...in the room we were seating in were open. I told her this was the first time we had been there and the first time we had been out to dinner in a long time. I then asked if she could close the windows. She did not answer, not sure if she was really listening to me as she walked away. i asked the other guests if they minded if i closed the windows... they replied please do. i closed the windows, it started to warm up in the room, folks took off their jackets and she came back in and opened up all the windows. I asked her to close them since it was about 55 degrees in the room. She said something about the AC. I didn't quite understand her reply. We decided to order. The bread was great, both my wife and i could not eat our meals... i could not cut the eggplant with my knife it was as tough as leather and tasted just as bad. i tried 2 bites and could not get through it. my wife ordered the chicken palm and had a similar experience. We mentioned to the waitress that the meal was not very good at all and we were struggling to eat it. The tomato sauce on top of the meal tasted like it just came out of a can. We could taste metal, maybe it was in a pan for a long time. She did not apologize and suggested we try the meatballs. So we ordered a side. 2 balls covered in the same Sause. I thought the eggplant was bad, we struggled to cut the balls with a folk, they were extremely tough. When we tried to eat them they were so overly salted they were not eatable. We told the waitress of our dissatisfaction, we did not eat more than 2 bites of each of our meals and left 1 and 3/4 of the meatballs. She asked us if we wanted a to go box and all i could thing of is my dog will not eat this. She did not appear to be concerned in the least. The place was busy and we could not understand how. Do folks not know what good food is? Or are they just happy to be out of their home for a few hours and freeze while eating with their jackets on, so the waitresses are not inconvenienced by getting a bit hot waiting on folks. This was an awful experience and i am glad we did not try an entertain guests... i would have been embraced. Oh ya our bill was over $150. and we tipped the waitress. We stopped on the way home and grabbed some dinner.More

Date of visit: September 2020
Helpful?1  
Reviewed September 21, 2020

The food was terrific. The staff was more than terrific. We had several different dishes and each was better than the other. Outdoor dining was fine and actually quite nice. The wait statff and the bar tenders were over the top. John and Alex were...great and hope to see them again.More

Date of visit: September 2020
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Reviewed September 15, 2020

This is a favorite! The meals have always been top notch. Our server was friendly and efficient. Our meals on this visit were as expected, excellent! The wine list has plenty of choices.

Date of visit: September 2020
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Reviewed September 15, 2020

I thought I was going to try a new dish, and there are plenty to choose from, but I stuck with my usual lobster ravioli's and they didn't disappoint!! Even ended the night with chocolate layer cake. They have 2 big tents outside with patio...heaters inside which made it very comfortable.More

Date of visit: September 2020
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Reviewed September 8, 2020 via mobile

Just had dinner at Roberto’s for the second night in a row.We had to come back for the lobster bisqué.Although the restaurant was super busy,our food still arrived pretty quickly and was well worth the wait.Our waitress Jen was extremely attentive as were the other...staff members and this helped the time pass seamlessly between courses.The food,drinks and atmosphere were spot on.Thank you Jen,for making a wonderful dining experience.Your a Rock Star.More

Date of visit: September 2020
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Reviewed September 8, 2020

The service was great. Everyone was extremely friendly and accommodating. They have a parking lot which isn't always the case at restaurants in Ongunquit. The food was disappointing so would try one of the many other nearby restaurants.

Date of visit: August 2020
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Reviewed September 7, 2020

Ate outside . Pretty setting. Competent service but lacked personality.Food was great. Meatballs and swordfish are recommended.

Date of visit: September 2020
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Questions & Answers
Ask a question
Big_Kahuna53
September 26, 2019|
AnswerShow all 5 answers
Response from Henry D | Reviewed this property |
It all tastes fresh, but you should probably check with them.
0
Votes
Lauren D
June 23, 2019|
AnswerShow all 4 answers
Response from davidbA3624HP | Reviewed this property |
After eating the wings, I haven’t defacated right for two days
0
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