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Ratings and reviews

RATINGS
Food
Service
Value

Details

CUISINES
American
Meals
Breakfast, Lunch, Dinner
FEATURES
Takeout, Wheelchair Accessible, Seating
Reviews (21)
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21 results
Traveller rating
4
9
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4
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Time of year
LanguageEnglish
Traveller rating
4
9
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4
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Reviewed November 26, 2020

I'm 40 years old and have been in the customer service industry for the last 20 years... I've had great and poor interactions in the past with other companies, but I had one of the worst customer service interactions I've ever encountered in my life...last week (Sunday Nov 22nd around noon) at The White Elephant. After providing extremely poor guidance, the cashier was straight up rude, extremely disrespectful and failed miserably to explain their processes, which were ridiculous to accomplish simple tasks, such as getting a cup of coffee. Their signs and setup is very confusing at best and his guidance was even worse. I was following all the guidelines and was wearing a mask. After being baraded by this cashier for about 5 minutes due to his extreme lack of coherant instruction. I told him to forget it completely. I paid for the items I had already and left. During this whole interaction the cashier was visibly upset and annoyed, used a barading tone and couldn't provide any sort of intelligible instruction to save his life. My suggestion to your business would be to find new help to replace the apparant lost cause of a cashier that is incapable of understanding customer service and providing a good experience. Due to this horrible interaction, that will definitely be the last time I stop into The White Elephant and I'm sure many more will follow if changes aren't made. I would give it 0 stars if I could. Steer Clear of this place.More

Date of visit: November 2020
Helpful?
W7864DFkarent, Owner at The White Elephant, responded to this reviewResponded December 2, 2020

Hello Levi, I am so sorry to see that you were so displeased with the service provided to you. All staff members are trained to be as professional, efficient, and welcoming as possible, and I greatly apologize that it did not come across that way...More

Reviewed November 10, 2020

I wanted to calmly talk to a manager after having a bad experience with an employee, and when I found her she said she was the owner. She was very rude to me and wouldn't let me speak. She actually interrupted me several times. When...I initially stated that I wished I had been treated with more respect, she actually blamed me! I have never had that from any person who has worked in the food/customer service industry let alone the owner! I was appalled and very upset. I have had great conversations with managers and owners of other institutions before, and it was a RESPECTFUL conversation both ways. If you cannot treat people with respect, then don't remain open.More

Date of visit: November 2020
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Reviewed August 13, 2019

Nicely appointed casual restaurant (beautiful tables) with an incredibly personable server, food was a nice surprise. The steak sandwich was full of flavor and had a nice balance of meat to peppers and cheese. The Chili was full of local meat, nicely done but had...to be reheated, It was listed as mild and that it was perhaps offer some hot sauce or diced jalapeno's to spice it up per request. The server really took the time to help the customers who were there and keep busy in between orders.More

Date of visit: August 2019
Helpful?
Reviewed January 6, 2019

Good home cooked food. Small store that has a meat counter with reasonable prices. A little out of the way, but well worth the trip.

Date of visit: December 2018
Helpful?1  
Reviewed November 6, 2018

We have stopped there for lunch several times-they have made us an incredible grilled cheese sandwich with tomatoes and onions-makes me hungry just to talk about it! They also have a beautiful rest room and all sorts of local foods and plants in the summer...for sale.More

Date of visit: August 2018
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Reviewed August 28, 2017

Was not impressed with service but prices are reasonable and food is good. would recommend if nothing else around.

Date of visit: May 2017
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Reviewed March 15, 2017

The White Elephant is a variety store, gas station and restaurant, all under one roof. They do a nice job with traditional breakfast items...nothing fancy, just good cooking. Their portion sizes are generous and the prices are very reasonable. Try a HALF portion of sausage...gravy and biscuit with a side order of scrambled eggs. Delicious. They also serve lunch and dinner, and again, nothing fancy, just good regular food.More

Date of visit: March 2017
Helpful?1  
Reviewed October 20, 2016

My wife and I have eaten at Strong's best restaurant several times in our visits to Maine over the past several years. The White Elephant has a good breakfast menu with very good food. You can choose from several kinds of coffee (self-serve), the waitresses...are attentive and very helpful - and the ambiance befits its location across from a wood pellet mill.More

Date of visit: October 2016
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Reviewed August 24, 2016

a nice enough general store with a large comfy place to sit and eat. Had a lobster roll - generous for 1/2 at $10 - decent fries, pretty good french onion soup, and a tasty enough chicken sandwich. good value / good food. We sampled...a little but would go back - seems trustworthy!More

Date of visit: August 2016
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Reviewed July 26, 2016

Great food in the restaurant, especially the beef which is raised by the owners. There is also a deli. The market has propane, a variety of food and drinks, travel and camp items, including some fresh produce from area farms in the summer. Local maple...syrup available. During late spring and summer, perennials may be purchased for your garden. Also a gas station. Try the prime rib dinner for $15.00 on Saturday night!More

Date of visit: July 2016
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