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Bertucci's

15 Newbury St, Peabody, MA 01960-3820
+1 978-535-0969
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Overview
  • Excellent27%
  • Very good41%
  • Average18%
  • Poor7%
  • Terrible7%
Travellers talk about
“warm rolls” (3 reviews)
“salad” (9 reviews)
Open Now
11:00 AM - 10:00 PMAll hours
CUISINES
Italian, Pizza
PRICE
$$ - $$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
15 Newbury St, Peabody, MA 01960-3820
All Details
Write a ReviewReviews (70)
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1 - 10 of 70 reviews

Reviewed 2 weeks ago via mobile

My family and I just left this restaurant and it was a terrible experience. It was not busy with no wait time, we sat down, we looked at the menu for 10 to 15 minutes and nobody ever came to take our drink order. One...More

Thank vincentp452
Laura G, Guest Relations Manager at Bertucci's, responded to this reviewResponded 1 week ago

Vincent, I apologize and will share your experience with our management team so that they can look into what happened. I am very sorry about this. ~Laura

Reviewed 9 November 2017

have always enjoyed the food here. On this occasion the service couldn't have been much worse. waited, waited, and waited some more. So bad it was comical. Some people gave up. The cooks do a great job...food was very good

Thank rdenehy
Laura G, Guest Relations Manager at Bertucci's, responded to this reviewResponded 13 November 2017

I apologize for the long wait and will be sure to share your remarks with our management team so that they are aware of this and can follow-up.

Reviewed 7 November 2017 via mobile

Took a group of 120 people there last night and they were outstanding. Our servers Laura, Cheryl, and Sam were very friendly and fast at serving. Garret and Shawn went above and beyond to ensure that we had everything we needed in order to have...More

Thank Steve R
Laura G, Guest Relations Manager at Bertucci's, responded to this reviewResponded 9 November 2017

Steve, What a WONDERFUL review! Thank you so much !

Reviewed 11 October 2017

I used to be a big fan, but now everyone does great oven pizza and the ambience feels unauthentic. Service was average, and the decor tired.

Thank Stephen G
Laura G, Guest Relations Manager at Bertucci's, responded to this reviewResponded 12 October 2017

Stephen, I hope you'll try our new Fall Harvest menu. I'll share your comments on an update with our management team.

Reviewed 26 July 2017 via mobile

My boyfriend & I stopped in for a pizza. We both ordered a small & they both came out cold. We flagged down someone who may have been the manager & he said he would have them heated. They came back quite a bit later...More

Thank tmflyaway
Laura G, Manager at Bertucci's, responded to this reviewResponded 27 July 2017

I am very sorry that our pizzas were not up to par. I am going to share your remarks with our management team so that they are aware of them. If you would be willing to speak with them, please reply with your contact information...More

Reviewed 22 July 2017

It was summertime, and the "Specials" menu had a seafood dish which looked like it was full of muscles, scallops, and shrimp, with some fettuccine. What arrived was a plate of pasta with 5 mussles and about as many shrimp and scallops. AND it wasn't...More

Thank robinstamm
Laura G, Manager at Bertucci's, responded to this reviewResponded 26 July 2017

I am sorry that your dinner had less than the amount of seafood that you expected. I am going to share your remarks with our management team so that they are aware of them. If you would be willing to speak with them, please message...More

Reviewed 3 July 2017 via mobile

We loved Bertucci's. I didn't believe this was a chain restaurant. We were treated by two that I assumed to be managers or owners, nicely dressed and incredibly friendly. We were promptly served delicious, warm rolls and dipping olive oil. We were also served complimentary...More

1  Thank GretaPiggy
Laura G, Guest Relations Manager at Bertucci's, responded to this reviewResponded 5 July 2017

Greta, thank you very much, we appreciate your kind remarks.

Reviewed 29 June 2017

Great service from the waiter on a Saturday night (Sam B). Enjoyed the soup and salad combo and the Rigatoni Abruzzi and healthy wine pours

Thank VaTechDad
Laura G, Guest Relations Manager at Bertucci's, responded to this reviewResponded 6 July 2017

Thank you very much, we appreciate it.

Reviewed 18 April 2017

We had the unlimited soup and salad and the seafood stuffed mushrooms which was all very good. The menu was huge and had something for everyone, but we were told the menu would be changing significantly in the coming weeks. The food we had was...More

Thank wanderingoften
Reviewed 4 March 2017 via mobile

Had dinner here with my wife and three kids on Sat 3/4. Food was good enough, with the two kids having pizza. My wife had a margherita pizza and I had a calzone. Again, quality comparable to the price, no complaints. The atmosphere was fine,...More

Thank Wojtek W
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Ask a question
Questions & Answers
GretaPiggy
11 June 2017|
AnswerShow all 2 answers
Response from Wojtek W | Reviewed this property |
This restaurant is very much a corporate chain.
1
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$10 - US$20
Cuisine
Meals
Lunch, Dinner
Restaurant features
Takeout, Seating, Waitstaff, Parking Available, Serves Alcohol, Full Bar, Wine and Beer, Accepts American Express, Accepts Mastercard, Accepts Visa, Free Wifi, Accepts Discover, Highchairs Available, Wheelchair Accessible
Good for
Kids, Child-friendly
Open Hours
Sunday
11:00 AM - 10:00 PM
Monday
11:00 AM - 10:00 PM
Tuesday
11:00 AM - 10:00 PM
Wednesday
11:00 AM - 10:00 PM
Thursday
11:00 AM - 12:00 AM
Friday
11:00 AM - 12:00 AM
Saturday
11:00 AM - 12:00 AM
Location and Contact Information
  • Address: 15 Newbury St, Peabody, MA 01960-3820
  • Location: United States  >  Massachusetts (MA)  >  Peabody
  • Phone Number: +1 978-535-0969
Description
At Bertucci's, we've been perfecting the art of the brick oven for 35 years. Every thing we make, from your favorite rolls to our incredible pastas to our fire baked artisan pizzas, is prepared from scratch each day and uses only the freshest ingredients. So take your time, look things over, and then bring your appetite. Whatever you choose, you can't go wrong.
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