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Bertuccis - CLOSED

847 Riverdale St, West Springfield, MA 01089-4612
+1 413-788-9900
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Overview
  • Excellent39%
  • Very good37%
  • Average12%
  • Poor7%
  • Terrible5%
Travellers talk about
“lunch” (15 reviews)
“pizza” (22 reviews)
Restaurant Hours Closed
CUISINES
Italian
RATINGS
Service
Food
Value
Atmosphere
LOCATION
847 Riverdale St, West Springfield, MA 01089-4612
All Details
Reviews (70)
Traveller rating
Traveller type
Time of year
Language

1 - 10 of 69 reviews

Reviewed February 27, 2018 via mobile

I have rigatoni broccoli chicken, very good. My friend Jean has sautéed chicken piccata,but the chicken is not sautéed, it tastes like fried chicken,the lentil soup is excellent

1  Thank katherinec573
Laura G, Guest Relations Manager at Bertuccis, responded to this reviewResponded March 1, 2018

Katherine, thank you for your 4-Star review. Our Chicken Piccata is sautéed, just so you know!

Reviewed January 29, 2018

For the past 20 years a group of friends gather to attend the Big E train show. For the past 5 or 6 years we meet for Saturday nite dinner at Bertuccis. Very good service and the manager even remembered us from the previous years....More

1  Thank smm405
Laura G, Guest Relations Manager at Bertuccis, responded to this reviewResponded February 1, 2018

Thank you so much - we love having you guys back every year !

Reviewed November 30, 2017

Entering through the North entrance, the walkway to it was in worse condition than the potholed roads we have here in Massachusetts. Once seated, we waited for 15 minutes for the complimentary rolls despite requesting them, and once arrived, placed our order. My wife requested...More

1  Thank 978info
Laura G, Guest Relations Manager at Bertuccis, responded to this reviewResponded December 5, 2017

I am sorry that your food was not up to par and that the restroom was not picked-up. I am going to share your remarks with our management team so that they are aware of them. If you would be willing to speak with them,...More

Reviewed November 15, 2017

Our group of 8 made reservations for 7:00P on a Friday night. We arrived at the restaurant on time, but were not seated until 7:30P. The restaurant was busy, but our table was empty and just needed to be cleaned...... Our waitress was very nice,...More

1  Thank Lisa B
Laura G, Guest Relations Manager at Bertuccis, responded to this reviewResponded November 16, 2017

Lisa, I apologize for the delay both in seating your party as well as in preparing your dinners. I am going to share your remarks with our management team so that they are aware of them. If you would be willing to speak with them,...More

Reviewed November 10, 2017

Food was ok. Waitress was good and friendly. Interior was kind of run down, needs renovating. The exterior was dark. Needs more lighting outside.

1  Thank Denise50210
Laura G, Guest Relations Manager at Bertuccis, responded to this reviewResponded November 13, 2017

Denise, I am sharing your comments with our management team so that they can follow-up. Thank you.

Reviewed November 4, 2017 via mobile

We were in no hurry, however, they were a little slow seating is. Usually in an Italian restaurant you get a choice of soup or salad. Had to pay extra for the soup. Service is slow. My lobster ravioli is Luke warm and my wife...More

1  Thank Gary V
Laura G, Guest Relations Manager at Bertuccis, responded to this reviewResponded November 7, 2017

Gary, I am sorry that your ravioli was not warmer and that your wife's lasagna was over-cooked. I will follow-up with our management team so that they know about this.

Reviewed October 29, 2017 via mobile

We were in town for a lacrosse tournament. Decided to try something new for dinner. We were very happy with the food and service. Nice atmosphere and ambiance as well. The wood fired produced excellent dishes. The spinach artichoke dip is a must try!

1  Thank Thomas P
Laura G, Guest Relations Manager at Bertuccis, responded to this reviewResponded October 30, 2017

Thomas, thank you so much for your wonderful review !

Reviewed September 10, 2017

Servers were friendly and professional. Drinks were served promptly. Pizza was as expected when ordered.

2  Thank Kathy S
Laura G, Guest Relations Manager at Bertuccis, responded to this reviewResponded September 11, 2017

Kathy, thank you very much! We appreciate it!

Reviewed June 29, 2017

We have been stopping at Bertucci’s on Riverdale Street in West Springfield, MA. on the way back home from the Berkshires, Vermont and New Hampshire for lunch or dinner. The food is very good and so is the service. The atmosphere is also quite relaxing....More

2  Thank kzsull01
Laura G, Guest Relations Manager at Bertuccis, responded to this reviewResponded July 5, 2017

Thank you for a wonderful review. It's much appreciated.

Reviewed June 14, 2017 via mobile

My wife and I had gone there for lunch. We both had pasta, shared a salad, and shared the Tuscan roasted vegetable dish. Great service, nice quiet atmosphere. The prices are very reasonable. A would recommend this Bertuccis for lunch or dinner.

2  Thank copper2056
Laura_at_Bertuccis, Guest Relations Manager at Bertuccis, responded to this reviewResponded June 15, 2017

Copper, Thank you for a great review. ~Laura

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Restaurant Details

Cuisine
Open Hours
Sunday
11:30 a.m. - 9:00 p.m.
Monday
11:30 a.m. - 9:00 p.m.
Tuesday
11:30 a.m. - 9:00 p.m.
Wednesday
11:30 a.m. - 9:00 p.m.
Thursday
11:30 a.m. - 9:00 p.m.
Friday
11:30 a.m. - 10:00 p.m.
Saturday
11:30 a.m. - 10:00 p.m.
Location and Contact Information
  • Address: 847 Riverdale St, West Springfield, MA 01089-4612
  • Location: United States  >  Massachusetts (MA)  >  West Springfield
  • Phone Number: +1 413-788-9900
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