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431 E Main St, Westfield, MA 01085-3312
+1 413-568-8750
Website
Today
07:00 - 23:00
Closed now
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Hours:
Sun - Sat 07:00 - 23:00
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25 Reviews from our TripAdvisor Community

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Showing 25: English reviews
Parkland, Florida
Level Contributor
99 reviews
76 restaurant reviews
common_n_restaurant_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 4 December 2016

This is the first time I'd been to Friendlys. The place looked clean I ordered a salad and soup. The tomato soup was one of the best I've had

Helpful?
Thank Susan M
Palm Coast, Florida
Level Contributor
33 reviews
21 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
2 of 5 bubbles Reviewed 15 November 2016

Recently went to Friendly's on East Main St. In Westfield. We have been there many times in the past. This time was our last. The service was terrible and uneccpeptbl. We had to keep asking the server, can we order, where is our order, can we order dessert. Our friends who went to the Friendly's on South Hampton Rd in... More 

Helpful?
Thank alfred m
Level Contributor
13 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 22 September 2016 via mobile

Terrible service mediocre food the friendly restaurants are trying to be something they're not they were a great sandwich and ice cream shop not a full menu restaurant

Helpful?
Thank Wiz W
West Springfield, Massachusetts
Level Contributor
34 reviews
28 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
1 of 5 bubbles Reviewed 21 September 2016

This is tough love for Friendly's, an iconic establishment in Western MA for years. What a great venue located in the heart of Westfield, MA and with dismal service, stale food and not much going on, I was so disappointed by a simple lunch stop.

Helpful?
Thank Hwitally
Northborough, Massachusetts
Level Contributor
86 reviews
50 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 23 August 2016 via mobile

We frequent this Friendlys with the kids every time we travel through Westfield. During peak hours the wait can be long and the service slow. This particular day we went on a Saturday for breakfast/lunch. Great service, no wait, good food. This is the Friendlys I remember when I was a kid. I love the lumberjack breakfast and the kids... More 

Helpful?
Thank SteveDGT
Oakdale, California
Level Contributor
41 reviews
37 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 17 August 2016

Friendly's is pretty famous across New England for their ice cream (if not the restaurant itself) but I just can't figure out why. We stopped in here once to grab some ice cream since I had never been and my boyfriend's friends and family all told me I couldn't visit New England without trying Friendly's. I ordered an M&M Friend-Z,... More 

Helpful?
Thank C M
Westfield, Massachusetts
Level Contributor
12 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 10 August 2016

We have gone to Friendly's since we were kids. It has gone down hill in some ways. Smaller portions, lackluster presentation. The servers are good. Nothing bad to say about them. The ice cream is always good but the food is hit or miss. Mostly a miss lately.

Helpful?
Thank ikeee5
Westfield, Massachusetts
Level Contributor
749 reviews
646 restaurant reviews
common_n_restaurant_reviews_1bd8 425 helpful votes
3 of 5 bubbles Reviewed 19 December 2015

We first ate at a Friendly's as we moved to Massachusetts in 1970. While the company has changed hands a half a dozen times since, and the restaurants get redecorated every decade or so, the menu and format has barely moved. Inexpensive, informal food, pretty decent ice cream and a revolving staff of mostly young waiters and waitresses-getting on the... More 

Helpful?
Thank ulysses4
Shingletown, California
Level Contributor
140 reviews
49 restaurant reviews
common_n_restaurant_reviews_1bd8 51 helpful votes
4 of 5 bubbles Reviewed 26 October 2015

Had seen Friendly's all over Maine and just passed them by. When we did stop, we were pleasantly surprised at how good the place really was. The food was tasty and served hot. The folks were friendly and warm. And the prices were very good too. A nice place to stop in for a hearty meal with a decent price.... More 

Helpful?
Thank forefrnite
Agawam, Massachusetts
Level Contributor
225 reviews
134 restaurant reviews
common_n_restaurant_reviews_1bd8 145 helpful votes
4 of 5 bubbles Reviewed 27 July 2015

I really like Friendly's, and will put up with slow service and average food to get to the ice cream, BUT this shop is an exception been here a few times recently very good service and decent food!

Helpful?
Thank MEtoFL

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Restaurant Details

Rating summary
  • Food
    3.5 of 5 bubbles
    Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
    Atmosphere
    3.5 of 5 bubbles
Cuisine
American
Meals
Breakfast, Lunch, Dinner
Restaurant features
Seating, Waitstaff, Wheelchair Accessible, Takeout
Good for
Cheap Eats, Child-friendly
Open Hours
Sunday
07:00 - 23:00
Monday
07:00 - 23:00
Tuesday
07:00 - 23:00
Wednesday
07:00 - 23:00
Thursday
07:00 - 23:00
Friday
07:00 - 23:00
Saturday
07:00 - 23:00
Location and Contact Information
  • Address: 431 E Main St, Westfield, MA 01085-3312
  • Location: United States  >  Massachusetts (MA)  >  Westfield
  • Phone Number: +1 413-568-8750

Questions & Answers

Questions? Get answers from Friendly's staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?