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Steak 'n Shake

1917 Pipestone Rd, I-94, Exit 29, Benton Harbor, MI 49022-2314
+1 269-926-2704
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  • Excellent12%
  • Very good10%
  • Average17%
  • Poor27%
  • Terrible34%
18 Jan 2018
“Slow service”
6 Jan 2018
“Forgot about us”
Restaurant Hours
1917 Pipestone Rd, I-94, Exit 29, Benton Harbor, MI 49022-2314
All Details
Write a ReviewReviews (58)
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1 - 10 of 58 reviews

Reviewed January 18, 2018 via mobile

Service is slow. There was 2 cars in front if me and it took 20 minutes for me to get 2 shakes and they handed me a bag if burgers.

1  Thank Kathie309
A TripAdvisor Member
Reviewed January 6, 2018 via mobile

We waited for 30 minutes and never got our food. Only after an hour passed did we and it was horrible. My burger was soggy and the fries were gross. Then two men came in, ordered some burgers and shakes, and got their meal in...More

1  Thank A TripAdvisor Member
Reviewed September 10, 2017 via mobile

Terrible, sat and waited for twenty minutes and the waitress walked right by us ten times without even stopping. Walked out without ever getting acknowledged. Bathrooms were filthy.

1  Thank Meghan O
Reviewed September 3, 2017 via mobile

Dear lord this place could not have been any worse. Me and two of my friends went there in the middle of the afternoon and it wasn't busy. We were seated immediatly but more than 5 minutes eent by and no one came to take...More

2  Thank Randy S
Reviewed August 26, 2017

We were there late in the evening and there were only a few people in there. We were taken to a table that was dirty and had to be cleaned off first. The girl acted like we were an inconvenience to her since the other...More

1  Thank willowpassion38
Reviewed August 12, 2017

This is my second visit to Michigan to see my girlfriend. The first time I visited, she took me to this Steak 'n Shake location and it was so great, we ate their twice during my stay. This time was so vastly different. It took...More

1  Thank tigerseye7
Reviewed July 14, 2017 via mobile

My wife and I went here the other day on our way home. Steak and Shake is usually one of our favorite places to eat. However this location was very different. When seated at our table the paper placemats from the previous people were left...More

1  Thank Mike D
Reviewed June 29, 2017 via mobile

We came into town late looking for a place to eat and Steak 'n Shake and this one was open. Our server was a trainee and he was excellent and very attentive. The food was delicious. I will definitely have The Prince Royale again (the...More

Thank Susan P
Reviewed June 20, 2017

I went to this location with my daughter last Saturday Evening and never experienced a trip to a restaurant like this one. First we waited 5 minutes to be seated while the staff just watched us from a distance. After sitting for 15 minutes with...More

1  Thank Timothy269
Reviewed May 21, 2017 via mobile

Loved the burgers we ordered. Great service. The only reason it only received a 4 star is that they did not have gravy for those delicious fries. As a Canadian gravy goes with French fries like peanut butter and jam. Recommend to any travelers.

Thank justjosee
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Restaurant Details

Rating summary
  • Food
  • Value
Lunch, Dinner, After-hours
Restaurant features
Takeout, Seating, Waitstaff, Wheelchair Accessible
Good for
Location and Contact Information
  • Address: 1917 Pipestone Rd, I-94, Exit 29, Benton Harbor, MI 49022-2314
  • Location: United States  >  Michigan (MI)  >  Berrien County  >  Benton Harbor
  • Phone Number: +1 269-926-2704
  • E-mail
Steak ‘n Shake is a classic American brand famous for the Original Steakburger™ and hand-dipped Milk Shakes. Stop in today for breakfast, lunch, dinner or late night. Dine in, drive thru or carryout.
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