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Ruth's Chris Steak House

187 Monroe Ave NW, Grand Rapids, MI 49503-2621
+1 616-776-6426
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Overview
  • Excellent68%
  • Very good17%
  • Average12%
  • Poor2%
  • Terrible1%
Travellers talk about
“filet” (33 reviews)
“chopped salad” (12 reviews)
Closed Now
All hours
CUISINES
American, Steakhouse, Gluten Free Options
PRICE
$$$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
187 Monroe Ave NW, Grand Rapids, MI 49503-2621
All Details
Write a ReviewReviews (278)
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1 - 10 of 274 reviews

Reviewed 2 weeks ago via mobile

We did something new this year and went out to dinner for Thanksgiving and we were not disappointed. Our waitress Dennette was amazing and we were taking about how great she was a few hours later. She took very good care of us and paid...More

Thank Willits13
Kylene G, Senior Marketing Manager at Ruth's Chris Steak House, responded to this reviewResponded 3 days ago

Dear Valued Guest, Thank you for taking the time to review us! We are so pleased our service team delivered what we pride ourselves on, renowned service! We ope we can welcome you back soon. Cheers, Kylene G.

Reviewed 21 October 2017 via mobile

Fantastic food and service!! The staff went the extra mile to make our special day even more memorable. Highly recommended!

Thank Maggie D
Kylene G, Sales Manager at Ruth's Chris Steak House, responded to this reviewResponded 23 October 2017

Thank you for the wonderful review!

Reviewed 3 October 2017

The food and service were wonderful! You can't get a bad meal here. Probably the best fine dining experience in GR.

Thank Rosemary K
Kylene G, Sales Manager at Ruth's Chris Steak House, responded to this reviewResponded 5 October 2017

Dear Valued Guest, Thank you for the wonderful review! We are so pleased to hear you enjoyed your dining experience with us. We look forward to welcoming you back! Kylene G

Reviewed 3 October 2017

Gathered for an end-of-project business dinner, party of six. The service was very good. Despite being in a corner, near the front of the restaurant, nearest the window, it was still a bit noisy. The food was good, for sure above average. I had a...More

Thank michiana5
Kylene G, Sales Manager at Ruth's Chris Steak House, responded to this reviewResponded 5 October 2017

Hello, Thank you for taking the time to review our establishment. We are happy to hear you all enjoyed, but apologize we weren't able to show you our true value. We hope we are able to welcome you back in the future! Kylene G

Reviewed 22 September 2017

A table for two on Monroe street at 6:00PM on a beautiful fall night. The food is ALWAYS, UNQUESTIONABLY GOOD. This evening our server and her assistant had too many tables. She did her best, but it was not as attentive as I would have...More

Thank HDFLHPI
Kylene G, Sales Manager at Ruth's Chris Steak House, responded to this reviewResponded 25 September 2017

Hello Valued Guest, Thank you for the wonderful review! So happy that our USDA Prime delivered the utmost quality to your experience. We will definitely talk with our team about the details, we appreciate you informing us and we look forward to welcoming you back...More

Reviewed 13 September 2017 via mobile

We enjoyed the atmosphere and the attention to detail when it 1st opened. The last 4 times we been the food and service just doesn't seem to be focused on with attention to detail like before. Sad to see it in this state. We over...More

Thank Tony R
Kylene G, Sales Manager at Ruth's Chris Steak House, responded to this reviewResponded 21 September 2017

Dear Valued Guest, We are not taking your review lightly, and we apologize that you are not seeing what we pride ourselves on. We understand that you have been with us many times and do understand our service steps. This is something that we have...More

Reviewed 5 September 2017

This was our second visit to the Grand Rapids Ruth's Chris and we were hoping to give it a 5 star rating. We are sorry to say that won't happen. To be sure the food was terrific, no complaints on that end. The restaurant is...More

Thank cookie41
Kylene G, Sales Manager at Ruth's Chris Steak House, responded to this reviewResponded 7 September 2017

Dear valued Guest, I am sorry that our ambience was so off putting throughout your experience. We do have a variety of tables located throughout the restaurant that we do consider, a little quitter as they are away from the bar area. If you do...More

Reviewed 30 August 2017

I have eaten at Ruth's Chris restaurants in Chicago and elsewhere. They have all been WONDERFUL: fabulous steak, generous tasty sides and great service. But in G.R. I ordered my steak "medium rare--on the rare side: warm RED center." The waitress never told me that...More

Thank 761rickh
Kylene G, Sales Manager at Ruth's Chris Steak House, responded to this reviewResponded 1 September 2017

Dear Valued Guest, We appreciate your review and taking the time to give us feedback. We pride ourseleves on consistency within our brand and obviously dropped the ball here. I know you have already been in contact with our General Manager. If I could be...More

Reviewed 27 August 2017

GR Ruth Chris is consistently good. Steak is for sure the best choice. Nice wine choices that are affordable. Some very talented service team members. Some not so much. Worth a visit or two.More

1  Thank Ken V
Kylene G, Sales Manager at Ruth's Chris Steak House, responded to this reviewResponded 29 August 2017

Hello, Thank you for your valued review! We appreciate you taking the time to keep us informed on our experience. We will take this and make sure we are staying consistent within our staff. We also are revamping our wine list for the holidays and...More

Reviewed 18 August 2017

What a huge disappointment! I had been here numerous times before and always had a wonderful meal. This time was a big disappointment. First we were seated in the middle of the restaurant with all the noise and commotion around us. We could not visit...More

2  Thank Liz4565
Kylene G, Sales Manager at Ruth's Chris Steak House, responded to this reviewResponded 19 August 2017

Dear Valued Guest, I am so sorry to hear about your experience. I have already informed our management, team, Chef and service staff of this issue, and we all are extremely apologetic. Please email me directly at kgeyer@ahchospitality.com as I would like to talk further...More

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Ask a question
Questions & Answers
Jeremy B
20 May 2017|
AnswerShow all 5 answers
Response from Kylene G | Property representative |
Business casual!
0
Votes
Robert P
1 December 2016|
Answer
Response from Kylene G | Property representative |
Hello Robert, You can absolutely purchase a gift card from us in which we can mail to your friends! Please call our host stand at 1.616.776.6426 and they can assist you accordingly! Cheers, Kylene G.
0
Votes
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$35 - US$100
Meals
Drinks, Dinner
Restaurant features
Takeout, Outdoor Seating, Parking Available, Valet Parking, Television, Free Wifi, Reservations, Private Dining, Seating, Waitstaff, Serves Alcohol, Full Bar, Wine and Beer, Accepts American Express, Accepts Mastercard, Accepts Visa, Accepts Discover, Highchairs Available, Wheelchair Accessible, Accepts Credit Cards
Dining Style
Casual Dining
Good for
Groups, Special Occasion Dining, Child-friendly, Business meetings, Romantic
Open Hours
Monday
4:30 PM - 10:00 PM
Tuesday
4:30 PM - 10:00 PM
Wednesday
4:30 PM - 10:00 PM
Thursday
4:30 PM - 10:00 PM
Friday
4:30 PM - 10:00 PM
Saturday
4:30 PM - 10:00 PM
Location and Contact Information
  • Address: 187 Monroe Ave NW, Grand Rapids, MI 49503-2621 (Formerly The 1913 Room)
    (Pearl at Monroe)
  • Location: United States  >  Michigan (MI)  >  Kent County  >  Grand Rapids
  • Phone Number: +1 616-776-6426
  • E-mail
Description
At Ruth's Chris Grand Rapids inside the Amway Grand Plaza Hotel we're picky about our steaks and you should be picky about your steak houses. That's why we serve only the finest USDA Prime beef available. Our steaks are hand-selected from the top 2% of the country's beef, broiled to perfection and served the Ruth's Chris signature way: sizzling on a 500 degree plate so that every last bite stays hot and delicious. And if you're in the mood for something a little different, choose from our Chef's Seasonal Specials, fresh seafood selections, classic sides and homemade desserts. So whatever the occasion, Ruth's Chris is the perfect excuse to enjoy the perfect night out.
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