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Turners Hill Road, Crawley Down RH10 4HH, England
+44 1342 712431
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702 Reviews from our TripAdvisor Community

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Showing 697: English reviews
Crawley, United Kingdom
Level Contributor
29 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 16 helpful votes
1 of 5 bubbles Reviewed 3 days ago NEW via mobile

Table booked for 6pm (4 weeks ago) - had to wait until 6.20pm to sit and then not given a menu for another 10 minutes - service was very slow and very poor - nobody came to the table to ask if more drinks were needed or ask if he food was ok - the food was average but wished... More 

Helpful?
Thank Dean M
Abel B, Guest Relations Manager at The Dukes Head, responded to this review

Hi Dean M Let me apologise firstly for the delay you had in getting to your table As you can imagine Mothers day is one of our busiest days of the year and some tables over ran I will share your comments about service with the team and will make sure we focus on checking back and taking drinks orders... More 

Redhill, United Kingdom
Level Contributor
61 reviews
25 restaurant reviews
common_n_restaurant_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 4 days ago NEW

The Dukes Head is a food pub on a very large scale. The service is superbly well organised and the food is excellent and well priced (and it's owned by Mitchells and Butler who definitely know their business). There are very few days when its not busy so booking is a must if you're not a gambler and for popular... More 

Helpful?
Thank David Y
Abel B, Guest Relations Manager at The Dukes Head, responded to this review

Hi David Y Thank you for your review We value your feedback and will use it to improve the experience guests have when they visit us I will address the music volume and make sure its not to loud in the future Kind Regards Andy More 

Wallington, United Kingdom
Level Contributor
15 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 4 days ago NEW

Dropped into the Dukes head on Mothering Sunday with no table booked, was told we could have a table for 2 in 6 minutes, The set menu had a large selection, the Sunday roast came up over flowing the plate, all items hot, the 3 courses was so filling my wife could not eat a pudding and was given a... More 

Helpful?
Thank Golfmaddj
Abel B, Guest Relations Manager at The Dukes Head, responded to this review

Hi Golfmaddj Thank You for taking the time to review your recent visit to the Dukes Head Really pleased the Team found you a table and you had a nice lunch Hope to see you again soon Kind Regards Andy More 

Horsham
Level Contributor
3 reviews
3 of 5 bubbles Reviewed 6 days ago NEW via mobile

Great atmosphere & good music! Service was a bit hit & miss. So was the main meal. A real shame as the atmosphere & deco was great. Think neck time we'll stick with drinks & bar nibbles

Helpful?
Thank Chabster
Abel B, Guest Relations Manager at The Dukes Head, responded to this review

Hi Chabster Thank you for taking the time to leave feed back on your recent visit I'm sorry you didn't enjoy it on this occasion I have shared your comments with the Team and we hope to see you again soon Kind Regards Andy More 

Level Contributor
22 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 1 week ago via mobile

I do like the Dukes Head, it's the one place locally that really has the ambience & setting spot on. Modern chic & attracts the trendy crowd ... that's why it's such a shame that the food quality is so poor. I've been many times now & each time have been disappointed with the food. It all sounds wonderful on... More 

Helpful?
1 Thank Katie B
Abel B, Guest Relations Manager at The Dukes Head, responded to this review

Hi Katie B Thank you for taking the time to review The Dukes Head I'm sorry you didn't have a great experience on this occasion I will be sharing your comments with the kitchen team and the front of house staff We value your feed back and look at ways we can improve our service we provide Please contact me... More 

Level Contributor
11 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 1 week ago

Having looked about at different places to go for a Sunday Roast I am very glad that we chose The Dukes Head in Crawley Down. I find most vegetarian Sunday roasts contain cheese for some reason but The Dukes Head was different with a brilliant nut roast on the menu. I would highly recommend this to anyone, including meat eaters.... More 

Helpful?
Thank dtcroft
Abel B, General Manager at The Dukes Head, responded to this review

Thank you so much for your feedback, we are so pleased that you have enjoyed your visit with us. we hope to see you again. Kind Regards. Abel More 

Forest Row, United Kingdom
Level Contributor
3 reviews
3 restaurant reviews
4 of 5 bubbles Reviewed 2 weeks ago

The Dukes head has been one of our favourites since we accidentally came across it 5 years ago. The service is great and a warm welcome guaranteed. We come back again and again for the delicious cooking. Every dish is carefully finished and so you get a feast for the eyes even before you have tried a bite. The chefs... More 

Helpful?
Thank anilsson77
Abel B, Guest Relations Manager at The Dukes Head, responded to this review

Hi anilsson77 Thank you for your review of the Dukes Head Really pleased you keep coming back for the delicious food I have shared your comments with the team We look forward to seeing you soon Kind Regards Andy More 

London, United Kingdom
Level Contributor
4 reviews
4 of 5 bubbles Reviewed 2 weeks ago

We find this restaurant very good to pop into when we are going abroad or visiting nearby.As we cannot anticipate our arrival time,so far we have been lucky but would suggest booking. Brilliant for gluten free meals.

Helpful?
Thank DCJO2016
Abel B, Guest Relations Manager at The Dukes Head, responded to this review

Hi DCJO2016 We appreciate you taking the time to review our pub really pleased you like our Gluten free options See you again soon Kind Regards Andy More 

London, United Kingdom
Level Contributor
16 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 2 weeks ago via mobile

Visited yesterday with my girlfriend to celebrate our anniversary. The food was lovely, but unfortunately a few of our choices were off the menu so we had to pick again at short notice. We both enjoyed our meal, and the service, but unfortunately couldn't finish our meals. We are unsure if this is because the place felt unbearably hot to... More 

Helpful?
Thank YeOldeWolde
Abel B, Guest Relations Manager at The Dukes Head, responded to this review

Hi YeOldeWolde Happy Anniversary Thank you for taking the time to review The Dukes Head I will be sharing Your comments with the Kitchen team and front of house team in our shift brief Hope to see you again soon Kind Regards Andy More 

1 review
5 of 5 bubbles Reviewed 2 weeks ago

We found the food was very good and served quickly. The staff were excellent we couldn't fault how well they looked after us. Will definitely visit again!

Helpful?
Thank Christian T
Abel B, Guest Relations Manager at The Dukes Head, responded to this review

Hi Christian T Thank you for your review I have shared your comments with the team and we look forward to seeing you again soon Kind Regards Andy More 

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Restaurant Details

Rating summary
  • Food
    4 of 5 bubbles
    Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
    Atmosphere
    4 of 5 bubbles
Average prices
US$24 - US$32
Cuisine
Bar, European, British, Pub, Vegetarian Friendly, Gluten Free Options
Meals
Lunch, Dinner, Brunch, After-hours
Restaurant features
Reservations, Outdoor Seating, Seating, Waitstaff, Parking Available, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi
Good for
Groups, Local cuisine, Special Occasion Dining, Kids, Business meetings, Child-friendly, Bar Scene
Location and Contact Information
  • Address: Turners Hill Road, Crawley Down RH10 4HH, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  West Sussex  >  Crawley Down
  • Phone Number: +44 1342 712431
Description
near Gatwick airport

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of The Dukes Head and other visitors
4 questions
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Crawley, England, United Kingdom
over a year ago
Trowbridge, United Kingdom

See all questions (4)

Questions? Get answers from The Dukes Head staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?