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The Cheesecake Factory

1700 Willowbrook Mall, 1700 Willowbrook Boulevard, Wayne, NJ 07470
+1 973-890-1400
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Overview
  • Excellent35%
  • Very good38%
  • Average18%
  • Poor6%
  • Terrible3%
Travellers talk about
“brunch” (4 reviews)
“cheesecake” (50 reviews)
Closed Now
Hours
CUISINES
American, Vegan Options, Gluten Free Options, Vegetarian Friendly
PRICE
$$ - $$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
1700 Willowbrook Mall, 1700 Willowbrook Boulevard, Wayne, NJ 07470
All Details
Write a ReviewReviews (194)
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1 - 10 of 168 reviews

Reviewed 1 week ago

This was our second visit to this restaurant. It is huge,and always seems to be packed even on a beautiful Sunday afternoon. The menu is very extensive,and the portions are also huge. Wait time was only a few minutes, and we were seated a corner...More

Thank Dick M
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 1 week ago

Hi Dick. Thank you for your review. We're glad to hear that you enjoyed your experience and we look forward to your next visit!

Reviewed 3 weeks ago via mobile

Food is always consistent and good here. Amazing selection. Favorite menu item is the bang bang chicken. Great drinks and of course dessert. Favorite is the strawberry shortcake.

Thank MS07869
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 3 weeks ago

Thank you for your review. We're glad to hear that you enjoy our menu options and we can't wait for your next visit!

Reviewed May 6, 2018

This place has consistently gone down hill in the past 5 years. They keep changing line cooks, managers, assistant managers, servers etc. One seldom sees the same person twice. Meals are consistently delayed excessively and delivered with half the order by runners that have no...More

Thank billcress
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded May 8, 2018

Hi Bill, We are so sorry for the service that you received from us. We would have felt the same way as you did about this visit. Our service should have been much better and all of this could have been avoided if our team...More

Reviewed May 1, 2018 via mobile

I have never had a bad meal at a Cheesecake Factory and this was no exception. We got a bunch of different things to share and everything a one of them was amazing! Service was mediocre but the food definitely made up for it!

Thank Alicia K
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded May 4, 2018

Hi Alicia, Thank you for your review. We're glad to hear that you enjoyed your meal and we look forward to your next visit!

Reviewed April 29, 2018 via mobile

The Cheesecake Factory has everything and more to eat!! Eggroll appetizer was mind blowing, burgers were outrageous, chicken salad sandwich was perfect and the variety of cheesecake was was to die for!!! Our Waiter George was over the top animated but it made it a...More

Thank cynthiarM749UJ
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded May 1, 2018

Hi Cynthiarm749uj, Thank you for your review. We're glad to hear that you enjoy our menu options and we can't wait for your next visit!

Reviewed April 11, 2018

Had a really nice dinner at the Cheesecake Factory. Service was great . Gianni L. took good care of us. Try the Korean Fried Cauliflower appetizer. A bit spicy (which we love) and so full of flavor. The Avocado toast with the added shrimp option...More

Thank richmilito
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded May 4, 2018

Thank you so much for this review, Richmilito! We're glad to hear that you enjoyed your meal and we look forward to your next visit!

Reviewed April 6, 2018 via mobile

We love the Cheesecake Factory. Great menu, good service and good food. We do not come for the cheesecake, but love the layered fudge cake for dessert instead. Chopped salads are great as well. Happy to find one when visiting this mall!

Thank lovenyc210
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded April 8, 2018

Hi Lovenyc210, Thank you for your review. We're glad to hear that you enjoyed your meal and we look forward to your next visit!

Reviewed April 4, 2018 via mobile

Our Sunday , ( Easter lunch ) Nasty , disgusting ,the tuna tartar was with extra seasoning “HAIR “(you can see in the photo below the review). And the only conversation from the manager was “I will take care that appetizer”,Really!!!! Is hard to give...More

Thank Vidabr
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded April 5, 2018

Hi Vidabr, We would like to speak with you a bit more about your experience. Please contact us by going to our website's Contact Us page and click "General Questions" from the Contact Category menu. Thank you!

Reviewed March 21, 2018 via mobile

My husband & adult daughter had dinner to celebrate my birthday. I was looking forward to Miso salmon which is my favorite Cheesecake Factory entree. Unfortunately they did not have it that night and the waitress said she had to disappoint about five customers that...More

Thank TripTips14
Reviewed March 18, 2018

I do like the wide selections this restaurant offers but it can add up quickly. I found the quality of the fool and the service very good. AS I am sure most know this place can be busy at peak dinner time so I always...More

Thank mrnick9999
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Meals
Lunch, Dinner, Brunch, After-hours
Restaurant features
Takeout, Outdoor Seating, Seating, Waitstaff, Parking Available, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Child-friendly, Bar Scene, Kids, Special Occasion Dining, Groups
Open Hours
Sunday
10:00 a.m. - 10:00 p.m.
Monday
11:30 a.m. - 11:00 p.m.
Tuesday
11:30 a.m. - 11:00 p.m.
Wednesday
11:30 a.m. - 11:00 p.m.
Thursday
11:30 a.m. - 11:00 p.m.
Friday
11:30 a.m. - 12:00 a.m.
Saturday
10:00 a.m. - 12:00 a.m.
Location and Contact Information
  • Address: 1700 Willowbrook Mall, 1700 Willowbrook Boulevard, Wayne, NJ 07470
  • Location: United States  >  New Jersey (NJ)  >  Wayne
  • Phone Number: +1 973-890-1400
Description
The Cheesecake Factory offers something for everyone featuring a wide variety of over 200 menu items prepared fresh to order each day, plus over 30 legendary varieties of the Finest Cheesecake.
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