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The Cheesecake Factory

1 Walden Galleria, Cheektowaga, NY 14225-5408
+1 716-685-2600
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Overview
  • Excellent48%
  • Very good32%
  • Average14%
  • Poor4%
  • Terrible2%
Travellers talk about
“cheesecake” (345 reviews)
“chicken” (54 reviews)
“salad” (53 reviews)
Closed Now
Hours
CUISINES
American, Vegetarian Friendly, Gluten Free Options, Vegan Options
PRICE
$$ - $$$
RATINGS
Food
Service
Value
Atmosphere
LOCATION
1 Walden Galleria, Cheektowaga, NY 14225-5408
All Details
Write a ReviewReviews (837)
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1 - 10 of 810 reviews

Reviewed 2 days ago

Always good food but the regular hour long wait just proved this area needs more good restaurants. Liked the massage chairs nearby!More

Thank StarsfromStouffville
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded yesterday

Thank you for your feedback about our location. We know it is hard to wait while you are hungry and completely understand your frustration with us. For future visits, try to come in right when we open in the morning or later in the evening...More

Reviewed 1 week ago

This place is one where you share an appetizer and a main course or else you will go home with it. Great food

Thank FElizabethV
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 1 week ago

Thank you for your review. We're so happy to hear that you enjoy our food! We hope to see you back soon!

Reviewed 2 weeks ago via mobile

Loved it here great food and helpful staff the drinks are fab to tried to save room for cheesecake but could not manage it had to take it home 👌 amazing food

Thank BLONDIE682013
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 2 weeks ago

Thanks for your kind review! We're happy to hear you had a great experience with us! We can't wait for your next visit!

Reviewed October 8, 2018

We were staying right next to the mall area and typically love Cheesecake Factory. We went one night and the food was SOOO good that I was craving it all day. The next night we were getting in late and decided we wanted a repeat...More

Thank Geoffrey T
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded October 10, 2018

Hi Geoffrey, We are terribly sorry that you had this experience with your meal. We completely understand your frustration and would like to understand what exactly happened. Please contact us by going to this webpage - http://www.thecheesecakefactory.com/connect and click "General Questions" from the Contact Category...More

Reviewed September 18, 2018 via mobile

Love their cheesecake.I have tried 8 different flavours.The reason it’s getting 4 star is the amount of wait we had to do.We Waited for an hour to find out that it’s still going to be half an hour so decided to take away they cakes.Have...More

Thank Deenabs
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded September 21, 2018

Hello. Thanks for your review. We greatly appreciate it! We know long waits can be frustrating, so we suggest coming in either in the morning or later in the evening for a shorter wait. Thanks again and we look forward to seeing you soon!

Reviewed September 17, 2018 via mobile

What a great place to go with friends and have a delicious delightful meal along with great service! The food was simply amazing and also the desserts were of course! We all ordered off the skinny licious menu and had absolutely wonderful food and then...More

Thank Debbie R
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded September 19, 2018

Hi Debbie, Thank you for your review. We're glad to hear that you enjoy our menu options and we can't wait for your next visit!

Reviewed September 12, 2018

Food is really good too. Huge portions. We used to travel over at least once a month from Fort Erie, Canada. Unfortunately, we had to move back to Western Canada, so no visits anytime soon. This restaurant and Wegmans are the places we miss the...More

Thank Jeff M
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded September 19, 2018

Thank you very much for this review, Jeff. We're glad to hear you have enjoyed your visits with us and we hope to see you back soon!

Reviewed September 7, 2018

My husband and I took my stepson here for dinner and had a lovely time! Food was good and so was the service. I had the coconut thai chicken and it was delicious! My husband and stepson also enjoyed their food! Cesar (ugh I think...More

Thank Jennifer G
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded September 8, 2018

Hi Jennifer. Thank you for your review. We're glad to hear that you enjoyed your experience and we look forward to your next visit!

Reviewed September 4, 2018

this place has to be one of the least healthy places you can eat but man it has some good food and great cheesecake

Thank Zoeyrentz
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded September 7, 2018

Hello. Thank you for your review. We're glad to hear that you enjoy our menu options and we'd like to draw your attention to our SkinnyLicious menu. We look forward your next visit to enjoy more of our delicious cheesecake.

Reviewed August 27, 2018 via mobile

We visited the restaurant yesterday (Sunday) as part of our trip to Buffalo over the weekend. Over all, we had a great time at the restaurant. Food presentation and selection was amazing. Taste was awesome too. Service was great but at the beginning it was...More

Thank 343laithn
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded August 28, 2018

Hello. Thank you for your feedback. We really appreciate it. We're sorry to hear that you were not satisfied with our service during this visit. Next time, if there is anything that can be done to improve your experience please let our managers know so...More

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Ask a question
Questions & Answers
Jtbur15
November 29, 2015|
Answer
Response from Robster071 | Reviewed this property |
Presented with a menu once you are seated-can also browse one as you are waiting to be seated. Available online as well but don't expect prices...
0
Votes
mrcmushroom
November 28, 2015|
Answer
Response from Darlene781 | Reviewed this property |
The menu can be found on the Net under search for 'The Cheesecake Factory' NY - USA.
1
Vote
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Meals
Lunch, Dinner, Brunch, After-hours
Restaurant features
Takeout, Seating, Waitstaff, Parking Available, Valet Parking, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Kids, Child-friendly, Groups, Special Occasion Dining
Open Hours
Sunday
10:00 a.m. - 10:00 p.m.
Monday
11:30 a.m. - 11:00 p.m.
Tuesday
11:30 a.m. - 11:00 p.m.
Wednesday
11:30 a.m. - 11:00 p.m.
Thursday
11:30 a.m. - 11:00 p.m.
Friday
11:30 a.m. - 12:00 p.m.
Saturday
10:00 a.m. - 12:00 a.m.
Location and Contact Information
  • Address: 1 Walden Galleria, Cheektowaga, NY 14225-5408
  • Location: United States  >  New York (NY)  >  Cheektowaga
  • Phone Number: +1 716-685-2600
Description
The Cheesecake Factory offers something for everyone featuring a wide variety of over 200 menu items prepared fresh to order each day, plus over 30 legendary varieties of the Finest Cheesecake.
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