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3349 Monroe Ave, Pittsford Plaza, Pittsford, NY 14618-5513
+1 585-381-8681
11:30 - 23:00
Closed now
See all hours
Sun 10:00 - 22:00
Mon - Thu 11:30 - 23:00
Fri 11:30 - 00:00
Sat 11:00 - 00:00
More Info
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203 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Showing 202: English reviews
New York
Level Contributor
16 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 4 days ago NEW via mobile

I feel it necessary to write a review after today's terrible experience at the Pittsford location earlier this afternoon. Arrived and was told there was a 5 minute wait for two which was no problem. Fifteen minutes later we were seated which again wasn't an issue however, our server came by took our drink order and returned with water and... More 

Thank shellsandseahorses
Rochester, New York
1 review
1 of 5 bubbles Reviewed 5 days ago NEW via mobile

Good good. Bad service. Every other table got waited on except ours. Waitress rolled her eyes like we were a nuisance.

Thank sunny51014
Mendon, New York
Level Contributor
69 reviews
38 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 6 days ago NEW

If you can't find something you like on the Cheese Factory's menu, you are just not trying as it is h-uuuge. The salads are super fresh and tasty, the burgers are perfectly done, the beer and wine is cold...and, let's not forget the numerous lip-smacking flavors of cheesecake testing your will as you walk in the door. You cannot go... More 

Thank greekbecky2016
Rochester, New York
Level Contributor
42 reviews
38 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 3 January 2017 via mobile

If you're familiar with Cheesecake Factory then you already know the deal. Big menu with lots of choices that they handle quite well. Everything we ordered was great and the desserts are over the top in both size and quality. If you don't mind waiting a while for a table it's a great place to take the family.

Thank oystersrmyworld
Rochester, New York
Level Contributor
65 reviews
32 restaurant reviews
common_n_restaurant_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed 17 December 2016 via mobile

What's not to love? Besides the regular great food, the service was also excellent. I wish I could comment on the cheesecake I brought home but my husband ate it out of the fridge that night before I got to it. Now he owes me lunch and cheesecake again.

Thank Honeybunny03
Level Contributor
173 reviews
146 restaurant reviews
common_n_restaurant_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 6 December 2016 via mobile

I love this restaurant. Today I tried the flatbread, nice and thin very good. Then we shared a chopped chicken salad. We. Had the strawberry cheesecake. Also to die for.

Thank Dianne K
Rochester, New York
Level Contributor
360 reviews
120 restaurant reviews
common_n_restaurant_reviews_1bd8 80 helpful votes
3 of 5 bubbles Reviewed 30 November 2016

I hate to review a chain restaurant but the Cheesecake Factory rarely disappoints. The entrees are really sized for two people and so many choices in the big menu. But obviously the cheesecake is what we come for. I dont even normally like cheesecake but the seriously chocolate ones like the Oreo one are incredible

Thank TheTravelPirate
Alexandria, Virginia
Level Contributor
322 reviews
160 restaurant reviews
common_n_restaurant_reviews_1bd8 73 helpful votes
4 of 5 bubbles Reviewed 15 November 2016

Dad lives in an assisted living facility nearby, so this is our go to place when I visit. Parking is free, and ample at the shopping mall. There is handicapped access for him to use his walker. We have never had to wait ever to be seated. Our server was friendly and efficient. We enjoyed a bottle of LaMarque with... More 

1 Thank dcr1837
Morrisville, Vermont
Level Contributor
252 reviews
165 restaurant reviews
common_n_restaurant_reviews_1bd8 68 helpful votes
5 of 5 bubbles Reviewed 25 October 2016

We just wanted appetizers and drinks, and we were lucky to stop by during happy hour. Good beer and cocktails for reasonable price. Also got the guac and chips which were wonderful and the crab appetizer that was like crab rangoon only much better. Nice atmosphere and attentive server

Thank carefultraveler2014
Level Contributor
35 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 18 October 2016

Went for a 5PM dinner. Immediate seating. Great service; good food. We left the restaurant about 6:30 and lines were long waiting for seating.

Thank michiganmjs

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Restaurant Details

Rating summary
  • Food
    4 of 5 bubbles
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
    4 of 5 bubbles
Average prices
American, Gluten Free Options, Vegan Options
Brunch, Breakfast, Lunch, Dinner, After-hours
Restaurant features
Takeout, Seating, Waitstaff, Parking Available, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Reservations, Television
Good for
Kids, Special Occasion Dining, Child-friendly, Groups
Open Hours
10:00 - 22:00
11:30 - 23:00
11:30 - 23:00
11:30 - 23:00
11:30 - 23:00
11:30 - 00:00
11:00 - 00:00
Location and Contact Information
  • Address: 3349 Monroe Ave, Pittsford Plaza, Pittsford, NY 14618-5513
  • Location: United States  >  New York (NY)  >  Finger Lakes  >  Pittsford
  • Phone Number: +1 585-381-8681

Questions & Answers

Questions? Get answers from Cheesecake Factory staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?