We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.


556 Jefferson Rd, 14623, Rochester, NY 14623-3228
+1 585-292-0380
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
  • Excellent8%
  • Very good15%
  • Average16%
  • Poor18%
  • Terrible43%
2 weeks ago
“Take a Pass”
14 Aug 2017
“Sub-par location”
Open Now
12:00 AM - 11:59 PMAll hours
$$ - $$$
556 Jefferson Rd, 14623, Rochester, NY 14623-3228
All Details
Write a Review
Reviews (59)
Traveller rating
Traveller type
Time of year

1 - 10 of 59 reviews

Reviewed 2 weeks ago

IHOPs are usually good and dependable. This locations is neither. Service was slow (seating, order-taking, satisfaction-checking, bill paying), and the food (bacon omelet with toast and hashbrowns) was okay, but coulda done it at home.The toast was unbuttered. I got up to ask for butter...More

Thank CaptnGphs
Reviewed 14 August 2017

My kids really wanted to eat at iHOP after they spotted it while we were driving. We have had good experiences at other locations. This one brought us the wrong food and charged us for the wrong food (more than what we ordered). We did...More

Thank HammerHeidi
Reviewed 11 June 2017

I'm not a huge pancake fan but the assortment did look interesting. Unfortunately, I found the service slow and the restaurant rather unclean. Hard to enjoy a meal when you're wondering if the kitchen matches the dining area when it comes to cleanliness. If you...More

Thank sprkdude
Reviewed 26 May 2017

Generally I prefer the Mom and Pops place for breakfast, however IHOP is one of the exceptions. There is something about their Country Fried Steak and Eggs with hashbrowns that is so good. Yes - definitively comfort food. Regardless of the location - the Country...More

Thank Brett C
Reviewed 5 April 2017 via mobile

Staff was friendly but totally clueless and not attentive at all even though the place was dead. Food was bad, like barely edible bad. Management should be ashamed of themselves and corporate should just fire bomb this location. I usually give everyone a second shot,...More

Thank jtbones77
Reviewed 30 January 2017

The GM of Ihop needs to take a hard look at this location. I wish we had read the reviews before wasting over $40 on our New Year's morning brunch! Good points: hostess seated us promptly ,coffee was fresh and hot Bad points: server was...More

Thank Jo A
Reviewed 1 January 2017 via mobile

Today was an obvious train wreck and I understand it's the day after New Years that people call in etc. but the training and set up for stations and service are lacking and created chaos and horrible issues to most of the customers there. It...More

Thank KJ B
Reviewed 18 December 2016 via mobile

Please do not waste your gas, time, energy, and money eating here. First off, we were seated directly across from the kitchen. We witnessed an employee use foul language. The manager did have have him apologize however, it should never occur. Next was the horrible...More

Thank Nikki J
Reviewed 14 December 2016 via mobile

I understand this restaurant is under new management. I must say I enjoyed my breakfast it was hot and delicious. The service was outstanding .

Thank moemoe1515
Reviewed 20 November 2016

This restaurant has a great menu. My favorite is the New York cheese cake pancakes that comes with strawberries. My husband enjoys his eggs and enjoys a variety of omelets and hash brown potatoes

Thank John L
Nearby Restaurants
Carrabba's Italian Grill
129 reviews
.51 km away
Pi Craft Pizza
73 reviews
.60 km away
DiBella's Old Fashioned Submarines
250 reviews
.34 km away
LongHorn Steakhouse
96 reviews
.43 km away
Nearby Attractions
6 reviews
.91 km away
Blue Toad Hard Cider
16 reviews
1.01 km away
The Marketplace Mall
27 reviews
.71 km away
Altitude Trampoline Park
26 reviews
.55 km away
Ask a question
Questions & Answers
15 May 2017|
Response from moemoe1515 | Reviewed this property |
I absolutely agree with you. first time I ate there it was good second time I ate there it was horrible. That restaurant is not only dirty the management does not know what they're doing so unprofessional they should be... More
Improve this listing

Restaurant Details

Rating summary
  • Food
  • Value
Breakfast, Lunch, Dinner
Restaurant features
Takeout, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible
Good for
Child-friendly, Kids
Open Hours
11:00 AM - 11:00 PM
11:00 AM - 11:00 PM
11:00 AM - 11:00 PM
11:00 AM - 11:00 PM
11:00 AM - 11:00 PM
12:00 AM - 11:59 PM
12:00 AM - 11:59 PM
Location and Contact Information
  • Address: 556 Jefferson Rd, 14623, Rochester, NY 14623-3228
  • Location: United States  >  New York (NY)  >  Finger Lakes  >  Rochester
  • Phone Number: +1 585-292-0380
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing