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Jade Palace Restaurant

$$ - $$$
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602 Ridge Rd, Webster, NY 14580-2317
+1 585-671-5400
11:30 - 22:00
Closed now
See all hours
Sun 11:30 - 22:00
Mon - Thu 10:30 - 22:00
Fri - Sat 10:30 - 23:00
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33 Reviews from our TripAdvisor Community

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Time of year
Showing 33: English reviews
Hilton, New York
Level Contributor
77 reviews
70 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
Reviewed 2 March 2017 via mobile

Been here before, and this time found the service good, and the food was very good as well. Would go back. Only prob was it is getting a bit pricey or over priced.

Thank Mark G
Rochester, New York
Level Contributor
23 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
Reviewed 15 February 2017

The best chinese restaurant in Webster by far. We order from here if we're feeling Lo Mein or General Tso's! The people are nice, the food is hot and tastes great!

Thank adriannaaahhh
Rochester, New York
Level Contributor
384 reviews
332 restaurant reviews
common_n_restaurant_reviews_1bd8 96 helpful votes
Reviewed 4 January 2017

Met some friends here and was shocked at how sad this place is. Carpeting in a restaurant?? OK, but why not vacuum it at least once in the past 30 years. It's dark, it's dingy, and the food was greasy. I think they've just given up.

Thank BiffBiffman
Rochester, New York
Level Contributor
2,906 reviews
1,921 restaurant reviews
common_n_restaurant_reviews_1bd8 941 helpful votes
Reviewed 19 September 2016

This was our first visit to Jade Palace in many years. Nothing has changed; and the place does need a re-vamping to bring it up into the 21st century. It's old, and the carpet looks like it was the original rug installed in this place. Overall, the food wasn't bad, but it didn't really stand out either. The service was... More 

Thank Larry W
Rochester, New York
Level Contributor
117 reviews
80 restaurant reviews
common_n_restaurant_reviews_1bd8 25 helpful votes
Reviewed 17 June 2016 via mobile

It's definitely time for an remodel of this restaurant. You walk in and the rug looks horrible. The building is in dire need of repair. I'd hate to think what the kitchen looks like if the front looks so badly. Not returning anytime soon.

Thank AviMom2006
Rochester, New York
Level Contributor
55 reviews
31 restaurant reviews
common_n_restaurant_reviews_1bd8 23 helpful votes
Reviewed 14 April 2016

Although the restaurant is beginning to show signs of wear, even after all these years, the food is still very tasty.My husbands Hot & Spicy Shrimp was still very good. My Pineapple chicken was good, but I just wish there had been a little more flavor to it. The service was very good and our server was very pleasant.

Thank reene47
Webster, New York
Level Contributor
42 reviews
37 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
Reviewed 24 February 2016

We occasionally order lobster lo mein take out and find it consistently good. This last time, the Chinese noodles that come with it were also fresh and tasty.

Thank BHM7248
Level Contributor
14 reviews
12 restaurant reviews
Reviewed 24 January 2016

Service was great! The Sesame Chicken was very good. My Duck was WELL DONE(dry & salty) I don't have the opportunity to have duck very often so I was disappointed. Lo Mein was good but also salty. Chicken with cashews was OK. Not much rum in the drinks. Haven't been there in a while (it was better on previous visits)... More 

Thank dollarbill22
Wolcott, New York
1 review
Reviewed 12 August 2015

The food at Jade Palace was good at one time but both dinners tonight went in the garbage. Chicken and broccoli with mushrooms and sesame beef. The chicken was of an unrecognized texture and taste. The rice was over cooked mush. The egg rolls had been heated twice over. The sesame beef was floating in brown greasy liquid. The food... More 

Thank Suzanne S
Webster, New York
Level Contributor
55 reviews
43 restaurant reviews
common_n_restaurant_reviews_1bd8 22 helpful votes
Reviewed 3 August 2015

My husband and I get takeout from the Jade Palace about once a month. We never are disappointed and try different dishes from time to time. The menu is a typical Chinese restaurant menu. Tonight we tried the seafood wo ba. The portions of shrimp, scallops and vegetables were enough for the two of us. We also had the egg... More 

Thank Barbara E

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Restaurant Details

Rating summary
  • Food
    3.5 of 5 bubbles
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
    3 of 5 bubbles
Chinese, Asian
Lunch, Dinner
Restaurant features
Takeout, Seating, Waitstaff, Serves Alcohol, Reservations
Good for
Groups, Child-friendly
Open Hours
11:30 - 22:00
10:30 - 22:00
10:30 - 22:00
10:30 - 22:00
10:30 - 22:00
10:30 - 23:00
10:30 - 23:00
Location and Contact Information
  • Address: 602 Ridge Rd, Webster, NY 14580-2317
  • Location: United States  >  New York (NY)  >  Finger Lakes  >  Webster
  • Phone Number: +1 585-671-5400

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Jade Palace Restaurant and other visitors
1 question
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Questions? Get answers from Jade Palace Restaurant staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?