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RATINGS
Food
Service
Value
Atmosphere

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CUISINES
Mediterranean, Barbecue, European, Spanish
Special Diets
Vegetarian Friendly
Meals
Lunch, Dinner
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meals, features, about
Reviews (371)
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Reviewed September 17, 2023 via mobile

We ordered drinks 3 times to 3 different waiter and were served after 45 minutes. Bad experience. Good not bad, but nothing special.

Date of visit: September 2023
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Reviewed July 5, 2020

Just to frame it in your mind already upfront, we were debating whether to give this restaurant a 1/5. The only reason we stopped ourself was because the friends we were with had better tasting meals and since the service staff were doing their best....But just what is so bad about it? Well, it is one of the only times in our lives that we ordered something from the menu and due to a mistranslation we got something quite different than what we ordered. And to make matters worse, they have different menus in German and English/French. So it was rather awkward that when we selected from the English menu, our waitress was asking for the food names in German... which we obviously didn't have and couldn't have precisely known. We both ordered the "Fried Crispy Chicken..." option and got... grilled chicken! As mentioned before, it was one of the incredibly rare times in our lives that we got something so different. The problem was that we were so hungry that instead of trying to explain the mixup (in German), we just ate it. But for almost 25 euros, we were disappointed on getting the wrong type of chicken with an incredibly small portion of risotto and just some seldom vegetables. If the quality would've been stellar, OK, but even that was just mediocre. Now, as you could probably pick up, service was also subpar. Even though our waitress did her best, she forgot one tomato soup, an order of bread and a beer, all for 6 people. What didn't help is not really understanding what she is saying due to her having a mask on and not exactly talking loud... And the fact that there were - seemingly - by far not enough staff members in the restaurant in general. Our initial order was taken many minutes after we sat down, which didn't really help, considering that we were pretty much starving and thirsty by the time we sat down for dinner. So yeah, even though the decoration is nice-ish, this restaurant was just a big letdown, unfortunately. Maybe try one of the other restaurants nearby, hoping it is better... Castillo is max. 2/5More

Date of visit: July 2020
Helpful?2  
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Reviewed November 3, 2019

We went to this restaurant because we are really fond of the rodizio concept. But in this restaurant over more than an hour we were offered skewers only twice, some sausage and chicken, a bitesize cut per person. London's rodizios are much better value for...money. The buffet was alright for the hotel catering.More

Date of visit: October 2019
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 4, 2019

Buffet breakfast. Plenty of good food to chose from. Effiecent staff. we were quickly given a table. Evening meal was also a buffet. Plenty of choice. They have a BBQ on giant skewers with different meats and they go around the tables serving slices of...meat, Quite uniqueMore

Date of visit: October 2018
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 6, 2018

We had it all, the appetizer buffet, the meat on skewers, the entrees and the desserts and I can't recommend it more. High quality, good service, and the best of all was the Bacon wrapped dates on a skewer, and the server that would give...us as many as we wanted!More

Date of visit: October 2018
Helpful?1  
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Reviewed April 2, 2018

We had the buffet dinner here one night (made reservation, it's necessary). Nice atmosphere. We liked the selection of appetizers, quality was good. The main/side courses were decent although nothing stood out. The meat sticks which were brought to the table were very good, we...had the roast beef and chicken. Our experience with the desserts was mixed: some were decent, some were like rubbery pudding. Service: our server was friendly and did well generally but was sometimes hard to find. At 33,50 Euro per adult - excluding drinks e.g. 6,50 Euro for a bottle of water - it's more than I would like to pay for this quality overall (but we've been spoiled by better buffets elsewhere for similar prices). However, this is probably one of the best restaurants in the hotel area.More

Date of visit: March 2018
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Reviewed October 13, 2017 via mobile

This is a nice buffet with many dishes available and a skewer service at the table - a simple traffic light wooden block says “feed me” or pause. The food is good. It isn’t the greatest, which I think we found at the Captains Finest,...but that was twice the price and a full service restaurant. The restaurant is themed as a castle, and the decoration is pretty good. The service was great, it could not be faulted at all, and the overall cost for 4 was €115, which is pretty good value.More

Date of visit: October 2017
Helpful?1  
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Reviewed June 24, 2017

There is a rich buffet together with the offered Rodizio. You get a good choice of different roasted meat. The staff is friendly and in good humor. Enjoy!

Date of visit: June 2017
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Reviewed May 13, 2017 via mobile

It's suppose to be a Spanish barbecue/buffet restaurant but here my few cents: - service is terrible, slow (took 25min to get water and wine), unresponsive and unfriendly - it's +30euros/person for so-so food, nothing really special but the meat/barbecue which is OK I hope...this will help you to make better decision, restaurants inside the Colosseo are way better.More

Date of visit: May 2017
Helpful?1  
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Reviewed May 7, 2017

The restaurant is inside the Europa park hotels and it has a unique decoration. The quality of the food is very good, a big salad bar and lot of side dishes to accompany the meat. The waiters will bring the meat to the table and...you can eat as much as you want. A little expensive but worth it.More

Date of visit: May 2017
Helpful?2  
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Reviewed January 4, 2017

We stayed and the hotel close and went there for dinner. this restaurant offers a buffet famly service with quality food, a lot of meals, meats. Just perfect

Date of visit: August 2016
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Reviewed October 29, 2016

We stayed in the hotel for a few days, and my husband booked a table here for our first night, unknown to me he had told them that I was gluten intolerant, so it was nice surprise on being shown to our table, to be...told that some gluten free bread was being prepared and to ask if there was any dish I wasn't sure about. Breakfast the next day was also a surprise, having read that they did cater for GF, I wasn't too sure, however, there was an area set aside for GF/Lactose /dairy free food. Excellent choice of different breadMore

Date of visit: October 2016
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Reviewed October 7, 2016

The Castillo is a buffet restaurant. The buffet is nice with al lot of choice. The only drawback is the way they serve the meat. It works with a wooden block you have to put 'green side up' on your table. Then someone comes by...with a selection you can choose for. That system does not work very well. The guy runs from table to table and then back to the kitchen like a ping pong ball on steroids. It takes some patience before he serves all tables. That kind of put a lid on my dining experience. The staff is friendly and helpful no issues there.More

Date of visit: September 2016
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Reviewed October 6, 2016 via mobile

We came here with two kids and were very fascinated about this place. The food was, for our Swiss standart, very good and there was something for everyone. The interior is nicely done and the buffet great. Please notice: You can only eat food from...the buffet, adults cost € 33 and children 6-14 € 12.50! Younger Kids eat free. The 8 different meer skewers were very good and we liked the variety. The server could have done a better and more motivated job. Beside that it was a great night out!More

Date of visit: October 2016
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Reviewed July 19, 2016

I went with my daughter during a visit to Europa Park. The restaurant is very nicely decorated, the atmosphere is super. The food is good but not excellent. Many different choices. There is also the "churrasco" served at your table.

Date of visit: July 2016
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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CASTILLO, Rust - Restaurant Reviews, Photos & Phone Number - Tripadvisor

Frequently Asked Questions about Castillo

Castillo is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4
  • Value: 3.5
  • Atmosphere: 4