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The Cheesecake Factory

1612 Palisades Center Dr, West Nyack, NY 10994-6206
+1 845-727-1000
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Overview
  • Excellent28%
  • Very good40%
  • Average15%
  • Poor8%
  • Terrible9%
Travellers talk about
“cheesecake” (37 reviews)
“miso salmon” (2 reviews)
“tortillas” (2 reviews)
Open Now
11:30 a.m. - 11:00 p.m. Hours
CUISINES
American, International, Vegetarian Friendly, Vegan Options, Gluten Free Options
PRICE
$$ - $$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
1612 Palisades Center Dr, West Nyack, NY 10994-6206
All Details
Write a ReviewReviews (175)
Traveller rating
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1 - 10 of 165 reviews

Reviewed yesterday

We had a large group for a family function on a Friday night in May. Whilst the restaurant was very busy they still coped very well with the large group. The service was really good. the quality of food was very good also. My advise...More

Thank Ryan Boylan Dwy... R
Reviewed 3 days ago

Great variety of choices. Good service. I would definitely go back, and also recommend it to friends.

Thank Consuelo S
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded today

Hi Consuelo, Thank you for your review. We're glad to hear that you enjoy our menu options and we can't wait for your next visit!

Reviewed 2 weeks ago via mobile

This was my 1st visit to a Cheesecake Factory Restaurant since always heard mixed reviews about the restaurants. Mostly the places were overpriced and overrated. Today was not the case, the lunch menu had great prices and big portions. I can say the lunch date...More

Thank Eddie S
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 2 weeks ago

Hi Eddie, Thank you for your review. We're glad to hear that you enjoyed your experience and we look forward to your next visit!

Reviewed May 7, 2018 via mobile

The person at the next table came in after us. She was served (by a different waiter than we had), she ate, and she left before we even received our food. Our waiter clearly forgot to place our order since he came back and asked...More

Thank Jo-Ann P
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded May 8, 2018

Hi Jo-ann, We would like to speak with you a bit more about the experience you described. Please contact us by going to this webpage - http://www.thecheesecakefactory.com/connect and click "General Questions" from the Contact Category menu. Thank you!

Reviewed April 23, 2018

Huge menu, great service, and consistently delicious food. Huge fan of the Miso Salmon, BBQ Cob salad, and chicken entrees. Waitstaff is always fun and friendly. Cant go wrong, not expensive but not cheap either.More

Thank tahraha
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded April 24, 2018

Thanks for your feedback, Tahraha! We're glad you had a great experience. Perhaps you'd like to join us for Happy Hour for discounted food and drinks. We also have wonderful Small Plates and Snacks that are a great value for another time. Thanks again and...More

Reviewed April 20, 2018

You can’t go wrong eating here. The variety of food on the menu is great. We had. lettuce wraps, and sandwiches and salad. The lime cheesecake for dessert was delicious. They make a very good latte. The wait staff is attentive. I highly recommend this...More

Thank ktr11
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded April 22, 2018

Hi Ktr11, Thank you for your review. We're glad to hear that you enjoy our menu options and we can't wait for your next visit!

Reviewed April 17, 2018 via mobile

Had lovely food here, menu was massive so much choice, perhaps too much choice but I could not fault the food whatsoever. I'll be back.

Thank countrylass2015
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded April 19, 2018

Hi Countrylass2015, Thank you for your review. We're glad you enjoyed the service you received during this visit! We look forward to your next visit!

Reviewed March 25, 2018

We arrived at 1:30 pm. The wait for a booth for four people was about 20 minutes. We were seated and our server arrived with menus. After a few minutes, we ordered drinks and our food. The bread took a while to come. The server...More

Thank LAE127
Reviewed March 12, 2018 via mobile

The reason for the low rating is dirty forks, knives and spoons utensils. We complained and the bus boy had a major attitude. He did ended up bringing us about 10 to choose from and 7 out of 10 were dirty again. Food is pretty...More

Thank belochka25
Reviewed March 7, 2018

Lots of choices for everyone. Menu is like a book. Food is great but service is sometimes slow. Staff friendly.

Thank Catherine H
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Meals
Dinner, Brunch, Lunch, After-hours
Restaurant features
Takeout, Seating, Waitstaff, Parking Available, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Kids, Child-friendly, Special Occasion Dining, Groups
Open Hours
Sunday
10:00 a.m. - 10:00 p.m.
Monday
11:30 a.m. - 11:00 p.m.
Tuesday
11:30 a.m. - 11:00 p.m.
Wednesday
11:30 a.m. - 11:00 p.m.
Thursday
11:30 a.m. - 11:00 p.m.
Friday
11:30 a.m. - 12:00 a.m.
Saturday
10:00 a.m. - 12:00 a.m.
Location and Contact Information
  • Address: 1612 Palisades Center Dr, West Nyack, NY 10994-6206
  • Location: United States  >  New York (NY)  >  West Nyack
  • Phone Number: +1 845-727-1000
Description
The Cheesecake Factory offers something for everyone featuring a wide variety of over 200 menu items prepared fresh to order each day, plus over 30 legendary varieties of the Finest Cheesecake.
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