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Ratings and reviews

RATINGS
Food
Service
Value

Details

CUISINES
Cafe
Meals
Breakfast, Dinner
FEATURES
Takeout, Seating, Wheelchair Accessible
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features, about
Reviews (57)
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29
15
7
2
2
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LanguageEnglish
Traveller rating
29
15
7
2
2
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All reviews gelato ice cream waffle cone apple pie cotton candy paninis soup scoop
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Reviewed September 16, 2023

Super friendly staff and very good gelato. It's super cute inside here too, definitely would come back again when I'm in town next.

Date of visit: August 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 23, 2023

Used to be that one could get a decent crepe in an acceptable amount of time (15-20 mins) at Benino Gelato, but that was turned on its head today. We placed two separate orders for crepes when there was hardly anyone in the restaurant. After...waiting for close to half an hour, we asked where our order was. Maybe our mistake was not seeing the writing on the wall - we can only surmise that the two orders had not been placed and we should have asked for our money back and quickly decamped. Instead, we waited another 15 minutes for two very substandard crepes and, to add to the fun, one of them was not the correct order. The server barely made eye contact with us and could only suggest that we take the food in a takeout container. Better management and better training, including instructing servers on how to take responsibility when orders go sideways, would go a long way to address such experiences.More

Date of visit: July 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 9, 2023 via mobile

Waited about 25 minutes for a chai latte and a mocha. Understaffed and disorganized. Have been here several times in the past but I think I will explore other options in the future. Maybe the owner/manager needs to be on site to assist?

Date of visit: July 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 23, 2023 via mobile

We quite often stop at Binino gelato as do a lot of people in Comox however, the inconsistency of their size of their cones is irritating. The cones are expensive and sizing varies, depending on who is serving it. There needs to be more control...over size and more consistency. I can no longer recommend it.More

Date of visit: June 2023
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Reviewed September 4, 2022 via mobile

AMAZING gelato! I was on cloud nine while eating the cotton candy and bubble gum gelato and the size was perfect. My husband really enjoyed his sundae. It looked (and tasted) amazing! We can’t wait to come back!

Date of visit: August 2022
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Reviewed September 3, 2022 via mobile

Cute Gelato Cafe we delicious flavours to choose from. Generous two scoops with option to have two different flavours. I recommend the fruit flavours! You can also have lunch here for basic Paninis, soup style lunch. We went for gelato on a sunny afternoon which...was perfect. We went with the family and here is 2 photos of Grandma with a two scoop waffle cone. I find the gelato easier to eat from the cup option with a little spoon.More

Date of visit: September 2022
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Reviewed August 18, 2022

I will preface this review by saying that we are regular customers. We eat and or have coffee @Beninos probably 2 or 3 times a week.. so we are on a first name basis with most of the staff. Like all small businesses they are...struggling to stay fully staffed but the kids who work there do a great job sometimes in very difficult circumstances. OK.. now the great stuff. The assorted ice creams are fabulous. Favourites include White Chocolate Pomegranate, Apple Pie, Lemon Lavender, Cherry Cheesecake and the OMG Lemon Meringue Pie. Hubby loves the breakfast sandwiches and waffles, I always have the pulled pork panini and we have drip coffee which you can refill. The cookies are fab the lemon bars and chocolate cheesecake brownies are to die for. It's just a great place to relax, play a game [they have a wide assortment on the shelves] and chill out. I just read a complaint about their customer service and all I can say is we have ALWAYS found them to be helpful, hard working and amenable. They are SO under staffed.. but they do a grand job. Do them a solid and clear away your own mess.. wipe off your table before you go. We are huge fans and always will be.More

Date of visit: August 2022
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Reviewed March 14, 2022 via mobile

Come here regularly for a chai and sometimes a bite to eat. Nice clean location. Unfortunately today was the first unpleasant experience I've had. The vegetarian panini was toasted to the point where it was flattened. Background music was metal rock that made my jaws...clench. Since it is $18 for a small panini and a large chai latte, I come here more for a way to decompress and relax and don't do it too often. Time for a break I think. Not feeling decompressed or relaxed right now.More

Date of visit: March 2022
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 19, 2021

had an amazing raspberry white chocolate macaron at OMG. then lunch at the new tradition brewing company.. came here after for dessert. a large building and outdoor seating area. a number of patrons. I love gelato but found my selection disappointing. looks like a popular...spot.More

Date of visit: July 2021
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 5, 2021

Visiting Comox , I stopped to have lunch. I had my mask on, I disinfected my hands, and the server noticed that , as there were only a few people inside. I think, 4 or 5 people, all together. Noticed , the same server as...last time, and I was hoping she would be a bit nicer, than on my last visit. I placed an order, I payed, including tip, that is already placed on the machine. I thought , in service industry, you have to earn your tip. But I added tip , as well. She said the coffee is around the corner.. Because i had a mask on, I never noticed that she already place coffee in the cup. The mug is white, the table is light color , too. I touched the handle of the cream, as it was on the bottom, almost empty, i touched second container, and it wa s, almost, empty , as well. I called her for help, and she came over furious, that i touched jugs : She said - What did you touch ? Very angrily. -- " She continued : " Now I have to clean everything . Your coffee is here ", pointing toward the mug on the table.. She walked away, and told the tall fellow about me, and he looked towards me.. As I already paid , I waited for my order... I decided not to stay there another minute. I asked for th ebox, and placed my food inside, and left to the car. As i am diabetic, I asked , when I placed my order , what was in the salad. She only said - it is balsamic. Inside were dried cranberries, that I cannot have . Needless to say, my total was close to $ 20.00 . Too much for a very bad experience. I used to work in Hospitality , all over Europe, for many years. I learned to cook and bake from my mom, who worked in 5 star hotel in my hometown of Heritage UNESCO - Dubrovnik. I can say, I make far better Focaccia bread, that panini sandwich is made of. My late friend Serafina was the only person who made it better than me, in her former Italian deli.. I was travelling through, and as a diabetic person, you have to have your meal on time.. I support local restaurants, everywhere I travel.. But I will never ever visit this place again..More

Date of visit: January 2021
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 25, 2020

2 families, 8 of us, went to visit. All the kids were happy and the parents that ordered chocolate. The lavender flavour was "meh". ( Both texture and flavour could be improved upon). Overall though, lots of flavours to choose from, clean, friendly service, 7...out of 8 loved their gelato and we will try it again if we need an ice cream fix while in Comox.More

Date of visit: July 2020
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 4, 2019

Love the restaurant ambiance. Bright and walking distance to everywhere in the heart of downtown Comox. I sometimes go here twice or even three times a day!! Morning coffee - cappuccino is excellent. Lunch for $5 soup. Always tasty : ) Then summer time take...the kids for gelato on the outdoor patio!! Love the new location at Comox Centre Mall. Great staff are always friendly.More

Date of visit: December 2019
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 19, 2019

this gelato shop....has moved and expanded to include some basic "italian" foods. Today one of the features was a Mexican waffle...so go figure....anyway....the food was quite good. I had a panini special that came with a side salad and basic dressing....tasty. My latte was a...tad cold, but still quite good...my partner also had another choice of Panini and it was more or less the same.....good.....my beef and the reason I rated it average is that it seemed to be totally disorganized in the ordering department....one person who was doing the best she could...was stretched between taking orders and creating gelato cones...which resulted in some people who had been waiting in line for 10 to 15 minutes to get served, being left for those wanting gelatos.....not sure what they could do to improve that...but it needs attention. Lastly, everyone behind the counter, seemed to be running around at a very fast pace and opening and closing cupboards and moving trays...all of which should really be out of sight....but....will go back again....and check out what is different next time...More

Date of visit: June 2019
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 2, 2018 via mobile

Decent selection of ice cream flavours but caters to the younger crowd than gelato enthusiasts. I had the chocolate and blueberry gelato. My little boy had chocolate and Berry yogurt. While the chocolate was decent, the other flavours were a bit too sweet. Friendly servers...Clean shopMore

Date of visit: September 2018
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 27, 2018 via mobile

My wife and I lived in the Valley for 5 years, and we have brought our family out here for 6-8 weeks every summer for the past decade. Benino is a Must Go stop after a day out at the beach. The staff are generally...helpful, the restaurant clean and well maintained, and the selection of gelato is amazing. The servings are always nice and big. I have never tried any of the panini selections, as we are usually there as a family for a treat.More

Date of visit: August 2018
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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BENINO GELATO, Comox - Restaurant Reviews, Photos & Phone Number - Tripadvisor

Frequently Asked Questions about Benino Gelato

Yes, Benino Gelato offers takeaway services.

Benino Gelato is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4
  • Value: 4