I've been hesitating on writing this review. It's a hard one. We've been to the Island View many times. Generally it's a good experience and with COVID staffing issues plaguing the service sector it's hard to post anything negative about a place you like but...I...have to be honest and maybe it will save someone else the frustration we experienced.
We visited on Tuesday August 2 at 2:30pm. We figured it wouldn't be too busy a rainy Tuesday after a long weekend, but we were very wrong. It was about a 20 minute wait for a table. Husband had his heart set on the clams and scallops and we had driven all that way, what was another 20 minutes. We saw lots of clams coming out while we waited so he was even more excited to be there, worth the wait.
We ordered onion rings and corn chowder to start, a one piece fish and chips for myself and the he ordered his clams and scallops. At that point he was told they had no more clams, scallops or shrimp. We had driven all that way, waited 20 minutes for a table so we weren't walking away without eating. He was very disappointed but accepted it, things happen, and ordered a lobster sandwich. We also ordered a chicken fingers and fries to go. I told him I wasn't sure fries came with the lobster sandwich so he should check when she came back, if not he could get a side order. He caught her as she walked by one time and she said it came with fries.
After about 20 minutes we still had no drinks, silverware or ketchup when she arrived with the onion rings and fish and chips. We assumed his would be right behind. After 15 minutes of waiting we stopped another waitress and asked if we could at least silverware and ketchup so I could start eating. Another waitress dropped them off and then our waitress brought our drinks, we asked if his was coming and she said it was. 10 more minutes passed and his corn chowder and lobster sandwich, no fries came. I was done by then so he just ate what I didn't. At that point we just wanted to go.
When he finished she came to clean the table. When we ordered I told her just to have them do the chicken fingers at the same time as everything else. I could see they were busy and that would make it faster. We had already been at the table for close to an hour, so I asked if they were ready. They hadn't even been put on, I told her not to bother. We paid out bill, 56.25, and left.
If she had told us while we were waiting in line that the clams and scallops were not available, we probably would have left then. But we saw them coming out with orders of clams so we had expectations. Even worse was tables that sat down after us were served clams, my husband was so mad he couldn't talk to the waitress.
We give a lot of leeway for COVID, missing the to go order - fair enough, but serving one appetizer and one meal 25 minutes before the other appetizer and meal is just not ok, short staffed or not. No silverware or drinks, we just felt forgotten.
I still love this place, but this whole thing for us could have been avoided by letting us know that their most popular seafood items were not available as we stood waiting for a table.More