We used to get pizza from them all the time(once every two weeks).Last time we ordered from them (this was about two years ago) we had an issue with delivery. They told us it will be about 45 minutes. It was more than an hour...and a half, since then we've been getting pizza from Pizza Nova(a bit more money but never an issue with delivery or quality). Don't know why but we decided give them a try again last night. They told us that it will be about 45 minutes for pick-up. Not too bad considering how busy other places were. After 45 minutes i went to pick it up. It wasn't ready. They said it will be 10 more minutes. After 15 minutes I asked if it's ready. They responded that the pizzas are in the oven and they are almost ready. waited another 15 minutes. Finally they were ready. I paid and was almost on my way, but not before I looked inside the boxes. It wasn't what we ordered. Had to wait again. At that moment I just wanted to leave since it started getting busy inside the store(forget about the 2m distancing). Almost an hour and a half later I was on my way. The pizzas were OK but very thin, I guess you get what you pay. We didn't order thin crust but that's how they make them now. I'm not the one to complain about everything in the world but all they had to say is that it will be more than an hour so I wouldn't have to wait that long inside the store.More

I'm a second generation customer of Ancaster Pizza. I've long considered it some damn good pizza. Not too oily, tasty sauce, well made. I'm not sure if there is new management, or if some other change has happened, but our most recent orders have been...poor. First problem was a mistake on our order. Not a big deal in itself, everyone makes mistakes. But when I was told that they wouldn't correct the order at no-charge I politely said that was unreasonable. After that they did correct the order at no charge, but still - there shouldn't have been a question. If this is all that had happened I would have let it go. However, on our most recent order we were delivered an obviously burnt pizza. What kind of restaurant delivers a burnt pizza? How is it that no one thought to say, "Hey, this is burnt, we should remake it!" To me it shows a disrespect for their customers and I am no longer a customer. I will gladly eaty a greasy Domino's pizza over a burnt one from these guys. I didn't even bother calling them to complain. I hope they recover from the recent issues, but we are done with them for now.More

We don't eat a lot of pizza, since finding Ancaster Pizza we find we are eating more pizza. We particularly like the garlic sauce