This was the third take out order in a row that they messed up. I placed the order online for pickup at 2:00pm the next day. We arrived promptly at 2:00 pm. After catching the eye of the wait staff, I informed her that I...was there to pick up my order. With a look of total confusion she asked me to wait a moment while she checked on my order. She spent about 5 minutes on the computer and returned to tell me that the “system” had my order but had not spit it out to be filled. She confirmed my order, 5 lbs of wings, 1 lb honey garlic & 4 lbs medium. She said it would only take 7 minutes. I get that they have better fryers than I do but I don’t believe anyone can cook wings, sauce them and have them packaged in 7 minutes. 15 minutes later I received my order. I was now a half hour late for the birthday party the wings were going to.
Imagine my surprise when we opened up the wings to fine 4 lbs of honey garlic and only one lb. of medium. I wanted to cry.
On top of that, while I was waiting, a few people came in and there were NO covid protocols what so ever. Needless to say, I will not be frequenting this establishment again.
I know that it would probably be more helpful to me if I contacted the restaurant directly to voice my displeasure but I did that last time and the manager hung up on me. I’m not a loud or rude person so that took me completely off guard. To bad as this used to be our favourite place to go for wings.More