We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Jack's Family Restaurant

Claimed
Save
Share
COVID-19 update: See the added health and safety measures this property is taking.Read more
Get food delivered

Ratings and reviews

Travellers' Choice
RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
US$6 - US$16
CUISINES
Pizza, Healthy, Canadian
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
View all details
meals, features
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your visit
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Daily temperature and symptom checks for staff
  • Socially distanced dining tables
  • Staff required to regularly wash hands
  • Tables disinfected between guests
Read more
Updated 20-10-07 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Jack's Family Restaurant
Updated 20-10-07 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Reviews (861)
Filter reviews
853 results
Traveller rating
400
314
96
21
22
Traveller type
Time of year
LanguageEnglish
More languages
Traveller rating
400
314
96
21
22
Show reviews that mention
All reviews hash browns fries potato salad garden salad burger large portions prices are reasonable jacks jacobs homemade wrap
Selected filters
FilterEnglish
Updating list...
Reviewed April 19, 2022

The place looks cozy and we were greeted and sat down very quickly. We ordered 2 type of fish combo. Halibut and Jack Special. They fish itself is good for both order. However the batter for the Jack Special was very dark which could only...mean that the oil was not change. The batter on the Haddock was not cook as seen on the picture attach. We went to this restaurant randomly not base on customer reviews. So hopefully this meal was just one off as it seems they have good reviews. We did not complain to the waitress as it was our vacation and thought I would just drop a message here in tripadvisor of the minor issue.More

Date of visit: April 2022
Helpful?
Reviewed February 25, 2022 via mobile

I was so impressed with every aspect of Jack’s!! I’ve been in the food service business for 40 years and I know a quality operation when I see it. I can tell it is managed right from the top down. The staff are well trained...and professional. The food was excellent, and served HOT! I would highly recommend Jack’s and we will definitely be going back!More

Date of visit: February 2022
Helpful?1  
Reviewed February 18, 2022 via mobile

Arrived showed my QR Code And driver's license and then I was seated. Waitress came over greeted me very friendly and took my beverage order. The Waitress brought my beverage order and then I placed my food order. Polish sausage eggs over easy home fries...beans and rye toast. My food order was brought very Promptly. The food was great and the service was friendly and outstanding.More

Date of visit: February 2022
Helpful?1  
Reviewed December 8, 2021

It's exactly what you'd expect of a family restaurant. Service was good, wait staff were friendly and took Covid measures seriously. Menu is extensive and everything was good - pork schnitzel on a bun was excellent, bun was great and fries were tasty. My partner...had the burger and it was homemade, as was the potato salad side. Reasonable prices, just a perfect place for lunch on a day out.More

Date of visit: December 2021
Helpful?1  
Reviewed October 28, 2021 via mobile

Had dinner at Jacks. I had pork souvlaki wrap with Greek salad and hubby had salmon. Both were excellent. Service was quick and staff were very friendly. Prices are reasonable. Portions are very good. Also had peanut butter cheesecake for dessert….yum. Would definitely return. Great...location with many hotels adjacent.More

Date of visit: October 2021
Helpful?1  
Reviewed October 17, 2021

We had dinner and breakfast at Jack's this weekend. The menu is excellent for both dinner and breakfast. So much to offer. We had two terrific meals. Our server for both of these meals was Heather U. She was outstanding. So friendly and upbeat and...she definitely made our experience that much better. We would highly recommend Jack's to anyone visiting St. Jacobs. Prices are very reasonable, serving size is large and atmosphere is perfect.More

Date of visit: October 2021
Helpful?1  
Reviewed October 15, 2021

Jack's scores high points on all fronts. It's located in an unpretentious barn style building with high ceilings and good ventilation, which these days is a plus. Our service was outstanding. Seated quickly, waitress there in no time, and really didn't think it was possible...to get the meal to us that rapidly. I am attaching photos of the breakfasts. They were mammoth. As in feed a hockey player sized portions. We were craving breakfast at 1 PM and there is a limited breakfast menu available after 11:30 AM. My friend had the Greek Omelette and it came with a raft of hash browns, beans and a very substantial and tasty omelette. My Canadian eggs Benedict with a strip bacon substituting for pea meal bacon was delish. The bacon was excellent, eggs a tad over by still very light and tasty and the hollandaise was just right. Decore is in country style, cooking is the same, deeply gratifying home style cooking of the first order. Our waitress was a gem and will visit there again. We ate out on the picnic tables that were covered outdoors and felt very comfortable.More

Date of visit: October 2021
Helpful?1  
Reviewed September 25, 2021

Ordered a Take-out breakfast from a very friendly young server. The food was reasonably priced, quickly & expertly prepared and DELICIOUS! Would recommend and certainly visit again.

Date of visit: September 2021
Helpful?2  
Reviewed September 24, 2021

We went for lunch. Check in with vaccine requirements went smoothly. I had one of the lunch specials which was creamy chicken soup with dumplings, Greek souvlaki wrap with Greek salad. Soup was delicious and filling, wrap was excellent and salad was fresh and good....Large portions of everything. Service was good and we would go again.More

Date of visit: September 2021
Helpful?1  
Reviewed September 14, 2021

Three of my friends and I stayed in St. Jacobs Aug. 26, 27, and 28. We were so favourably impressed with the food and the service that we ate every meal at Jack's. The food was delicious, the portions were large, the prices were reasonable,...the atmosphere was clean and pleasant, and the service was beyond superb. I would like to commend Kelly, Tracy, Sia, Rianna and Lisa who are the ultra wonderful waitresses who enhanced our dining experience. I'm sure other staff members are wonderful too and perhaps we'll get around to meeting everyone as we plan to return. We were made to feel like friends or family . I highly recommend Jack's Family Restaurant.More

Date of visit: August 2021
Helpful?1  
View more reviews
Best nearby
Best nearby hotelsSee all
Holiday Inn Express & Suites Waterloo - St. Jacobs Area
444 reviews
.05 km away
Staybridge Suites Waterloo - St. Jacobs Area
21 reviews
.14 km away
Homewood Suites by Hilton Waterloo/St. Jacobs, Ontario, Canada
858 reviews
.19 km away
Courtyard by Marriott Waterloo St. Jacobs
501 reviews
.20 km away
Best nearby restaurantsSee all
The Crazy Canuck
578 reviews
.17 km away
The Fritter Company
23 reviews
.39 km away
Kara's Market Cafe
30 reviews
1.02 km away
Best nearby attractionsSee all
St. Jacobs Country Playhouse
499 reviews
.16 km away
Market Road Antiques
62 reviews
.15 km away
St. Jacobs Antique Market
54 reviews
.50 km away
The Outlets at Jacobs & Market District
126 reviews
.08 km away
Questions & Answers
Ask a question
hungrylady2017
August 9, 2021|
AnswerShow all 2 answers
Response from MapleLeaf33 | Property representative |
Unfortunately not. We are so sorry. We haven't been able to open Mondays yet but hope to start soon. Definitely not by the 16th though.
0
Votes
Anne-Marie H
July 23, 2018|
Answer
Response from MapleLeaf33 | Property representative |
Hello! Thanks for your kind words! Our bbq sauce is our secret house recipe that we make from scratch so I cant really tell you what's in it ;) Thank you so much and we hope to see you again soon. Feel free to leave a quick... More
0
Votes
Junk B
September 11, 2017|
AnswerShow all 8 answers
Response from JacksFamilyRest | Property representative |
Yup, absolutely. 100% free wifi!
0
Votes
Is This Your Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Free Listing
Frequently Asked Questions about Jack's Family Restaurant

Yes, Jack's Family Restaurant offers takeaway services.

Yes, Jack's Family Restaurant is taking precautions against COVID-19. A full list is available within the "safety precautions" section of this page.

Jack's Family Restaurant is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4.5
  • Value: 4.5
  • Atmosphere: 4