We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Get food delivered

Ratings and reviews

Travellers' Choice2023
RATINGS
Food
Service
Value
Atmosphere

Food and ambience

PRICE RANGE
C$8 - C$20
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Lunch, Dinner, Breakfast, Brunch
CUISINES
Pizza, Healthy, Canadian
FEATURES
Takeout, Seating, Parking Available, Free off-street parking, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Accepts American Express, Accepts Mastercard, Accepts Visa, Free Wifi, Television, Accepts Credit Cards, Table Service, Gift Cards Available
Reviews (900)
Filter reviews
892 results
Traveller rating
422
325
98
24
23
Traveller type
Time of year
LanguageEnglish
More languages
Traveller rating
422
325
98
24
23
Show reviews that mention
All reviews taco salad fries souvlaki beans salmon pizza large portions farmers market country playhouse montreal smoked meat menu is extensive great place to eat quick service jacks jacobs homemade
Sort and selected filters
Sort FilterEnglish
Updating list...
Reviewed 4 weeks ago

This is my first time in this spot and wasn't very hungry so opted for a small fish & chip order. There was more than enough on the plate! I watched several dishes passing our table and they were to the brim full. Excellent helping...served. It gets busy very quickly. Lots of parking available. Super friendly staff, quickly served with a smile. I would recommend this place.More

Date of visit: March 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed February 24, 2024

Stopped in for an early dinner. Extensive menu offering anything you would want. The portions are HUGE. We had chicken tenders and liver and onions. Really enjoyed !

Date of visit: February 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed February 15, 2024

Been here once before and it was better then than this visit. Paid over $20 for a Burger that was precooked and warmed up and served..It was not pleasant, There was no quality check from the server.We we running late so I ate 1/2 and...took the remainder home for my dog.My Aunt had the poutine which was quite salty. I was visiting enroute to another province. Disappointed this visit.More

Date of visit: February 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 27, 2023 via mobile

What a great restaurant. Huge place, but still can be hard to get into as it is so popular. Went with family and did get right in, and had a huge booth for the 6 of us. Service was great, and food was too. Portions...were so big that we all had leftovers for the next day. Prices were in line with other restaurants. Chicken strip platter came with 5 large crunchy chicken strips, fries and coleslaw. I had liver and there were 6 pieces of it, and I think 5 strips of bacon. My wife and I will probably split something next time, and still leave full.More

Date of visit: December 2023
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 5, 2023

Worst service ever. Have soup and sandwich. Waited over half a hour. Ko wait staff. Went up to the bar to pay. She was up there said she had the large group behind us. There was 30 at the table. Way too many for 1...waitress. Guess she wanted the big tip. I will be notifying the owner in the morning . Unacceptable. SAD(owner)More

Date of visit: December 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 26, 2023

We dined here early on a Thursday evening and the place hadn't gotten too busy yet. By the time we left the dining room was packed. Service was prompt and friendly. I had the Pork Souvlaki Wrap and it was very tasty, accompanied by fries...and a greek salad . The portion was so generous I could not finish it. My wife had the Schnitzel on a Bun. She said it was very good and she could not finish her accompaniment either. The prices were quite reasonable. We shared a Lemon Mousse dessert and it was very good.More

Date of visit: August 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 3, 2023

right beside St. Jacobs famiy theatre. Gret food, helpful staff,does not take reservations but is very well organized,

Date of visit: July 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 30, 2023

After a hot day shopping at the Market we decided we wanted a sit down meal. Not a walk/shop and eat meal. This is located conveniently with in walking distance across the street. It was very busy that day and there was a wait list....There was a slight mess up, as they didnt come outside to call for us. I did go in and question what was going on, and with that they quickly seated us. Once seated we were promptly looked after and brought our drinks, which we greatly needed as it was a hot summer day. We all ordered a variety of wraps with greek/garden salads. Although the wraps were good, they were messy. There just seemed to be too much sauce on each of them. This a busy place, but we found the food just average. Our server was great, she didnt miss a beat. She even brought us extra napkins. Maybe we will try something different next time.More

Date of visit: August 2022
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 21, 2023

The food here is very good and the service is always efficient and friendly. There were 4 of us and everyone's meal was delicious. They serve big helpings which are hard to finish so bring a big appetite.

Date of visit: July 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 26, 2023 via mobile

This restaurant never disappoints. They have delicious breakfast , lunch and dinner options. Food is freshly prepared, excellent service, good portion size and tasty. We were a group of six and all ordered different menu items. All of our meals were served together, perfect timing...of the kitchen and wait staff.More

Date of visit: June 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 10, 2023 via mobile

I’m not sure what else you can add to the nearly 900 reviews- food was great, staff were friendly and washrooms were clean. Bravo! The inside appear a bit dated but don’t let that discourage or scare you into thinking it’s going to be so...so. Our meals were literally enough for two meal. Our first time here and I’d say I’ll be backMore

Date of visit: June 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 6, 2023 via mobile

We ate at Jack’s restaurant 3 times while visiting St. Jacobs. They have a large menu.The food was served hot. We had an excellent server, Germain. I had salmon, which was perfectly cooked and my husband had fish and chips, which he liked. Another night,...my husband had a huge Caeser salad and I had a baked potato and veggies. For dessert we split a lemon cake. It was delicious. I certainly recommend Jacks.More

Date of visit: June 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 28, 2023

We have been going to this restaurant for years. It is well organized, the menu is extensive, portions are substantial, pricing reasonable, and the servers always friendly, prompt and professional (especially Kelly S and Sia M). I would highly recommend Jacks!

Date of visit: April 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 9, 2023 via mobile

I was so hyped on coming here because of all the reviews but it really disappointed me, the customer service is one of the superb I’ve had and to be expected of a non chain restaurant. Love the ambiance but the fish ‘n chips are...heavily breaded that I had to take the breading off so I can at least eat the fish and not waste it.More

Date of visit: April 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 8, 2023 via mobile

Eggs Benedict was Excellent. However a friends smothered chicken breast was VERY dry and hard to cut amd the hot vegetables were almost raw. Very disappointing after spending $30

Date of visit: April 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
View more reviews
Best nearby
Best nearby hotelsSee all
Holiday Inn Express & Suites Waterloo - St. Jacobs Area
464 reviews
.05 km away
Staybridge Suites Waterloo - St. Jacobs Area
36 reviews
.14 km away
Homewood Suites by Hilton Waterloo/St. Jacobs, Ontario, Canada
881 reviews
.19 km away
Courtyard by Marriott Waterloo St. Jacobs
512 reviews
.20 km away
Best nearby restaurantsSee all
The Crazy Canuck
583 reviews
.17 km away
The Fritter Company
24 reviews
.39 km away
Kara's Market Cafe
30 reviews
1.02 km away
Best nearby attractionsSee all
St. Jacobs Country Playhouse
700 reviews
.16 km away
Waterloo Central Railway
219 reviews
.39 km away
Market Road Antiques
66 reviews
.15 km away
St. Jacobs Antique Market
59 reviews
.50 km away
Questions & Answers
Ask a question
Stefanie R
October 26, 2022|
AnswerShow all 2 answers
Response from cola6769 | Reviewed this property |
Hours of operation are from 8am to 8pm Tuesday-Sunday. Closed on Mondays for now. They do take reservations for groups of 6 or more but only on weekdays, not on Friday nights or weekends.
0
Votes
hungrylady2017
August 9, 2021|
AnswerShow all 2 answers
Response from MapleLeaf33 | Property representative |
Unfortunately not. We are so sorry. We haven't been able to open Mondays yet but hope to start soon. Definitely not by the 16th though.
0
Votes
Anne H
July 23, 2018|
Answer
Response from MapleLeaf33 | Property representative |
Hello! Thanks for your kind words! Our bbq sauce is our secret house recipe that we make from scratch so I cant really tell you what's in it ;) Thank you so much and we hope to see you again soon. Feel free to leave a quick... More
0
Votes
Is This Your Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Free Listing

JACK'S FAMILY RESTAURANT, St. Jacobs - 20 Benjamin Rd - Updated 2024 Restaurant Reviews, Menu, Prices & Restaurant Reviews - Food Delivery & Takeaway - Tripadvisor

Frequently Asked Questions about Jack's Family Restaurant

Yes, Jack's Family Restaurant offers takeaway services.

Yes, Jack's Family Restaurant is taking precautions against COVID-19. A full list is available within the "safety precautions" section of this page.

Jack's Family Restaurant is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4.5
  • Value: 4.5
  • Atmosphere: 4