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Frankie & Benny's - Southend-On-Sea

18/20 Southchurch Road, Southend-on-Sea SS1 2NE, England
+44 1702 460732
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  • Excellent23%
  • Very good26%
  • Average15%
  • Poor15%
  • Terrible21%
Travellers talk about
“sundae” (3 reviews)
“ribs” (4 reviews)
“f b” (15 reviews)
Open Now
9:00 AM - 11:00 PMAll hours
Italian, American, Pizza, Gluten Free Options
$$ - $$$
18/20 Southchurch Road, Southend-on-Sea SS1 2NE, England
All Details
Write a ReviewReviews (279)
Traveller rating
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1 - 10 of 278 reviews

Reviewed 6 days ago

Quite possibly some of the worst customer service ever. After complaining about the cold restaurant we were told to 'eat up before our food got cold'. The food took a long time, drinks must've taken 25 minutes too. No apology for the lateness of the...More

1  Thank silenthillXD
Reviewed 2 weeks ago via mobile

Visited here with my girlfriend in whilst on a recent day trip to Southend. The restaurant was quite empty and I know why after I left! Place was freezing cold and ordered a starter they didn't have and then an American burger but they didn't...More

Thank PaulH80
Reviewed 2 weeks ago

A group of 6 of us went for an early dinner on New Years eve. Seating 6 of us in a nearly empty restaurant seemed to be an issue even though we had booked but eventually we were seated. So, drinks, early evening so some...More

Thank PierreZFP
Reviewed 3 weeks ago via mobile

What a disappointment. Upon arrival we were seated by a very pleasant waitress. We spent time looking at the menu and chose 2 adult meals from the main menu (lasagna and spicy meat pasta) and 2 meals from the childrens menu (spaghetti bolognaise and chicken...More

Thank lynseyw82
Reviewed 4 weeks ago via mobile

As a chain, you know what you're getting, so food was as ordered and hot. Drinks selection was good and has Samuel Adams so something a bit different to usual lager choices; Stellar or Carling. Service as expected, friendly and fairly prompt when asking for...More

Thank Dribbler X
Reviewed 4 weeks ago via mobile

Visited here with family was sat in the corner where it was freezing. We was sat a For ages waiting to be served was like we was forgotten about. When we finally ordered food which was the pulled pork hot dog and fries the fries...More

Thank Ashleigh C
Reviewed 3 December 2017 via mobile

40minutes to get my starter, in an empty restaurant (totally empty but for me, now I know why) and when it finally arrived it was missing cheese. This might seem trivial but we’re only talking about garlic bread with cheese! How many ingredients please? Then...More

1  Thank Mitch C
Reviewed 19 November 2017 via mobile

We visited this restaurant with our daughters and grandchildren the food was slow to arrive even though it was not busy also we had to eat with our coats on because it was so cold they don’t seem to have heating in there we won’t...More

2  Thank Cass1962
Reviewed 10 November 2017 via mobile

Went with children and husband. Ordered kids food had mini hotdogs and some nuggets chips and beans. The hotdogs came out stone cold, had about 6 chips with them ( And for £7.45) for a kids menu we expected a bit more. The beans that...More

1  Thank mindy8666
Reviewed 9 November 2017 via mobile

Myself, my partner and two relatives came here on a Saturday evening, late October. Walked in and got a table straight away, the place wasn’t overly that busy. We were sat there for not even 1 minute before we were asked what drinks we’d like....More

2  Thank Tammy N
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Restaurant Details

Rating summary
  • Food
  • Value
Average prices
US$10 - US$31
Breakfast, Lunch, Dinner, Brunch, Drinks
Restaurant features
Takeout, Reservations, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Accepts American Express, Accepts Mastercard, Accepts Visa
Good for
Special Occasion Dining, Child-friendly, Kids, Groups
Open Hours
9:00 AM - 10:30 PM
9:00 AM - 11:00 PM
9:00 AM - 11:00 PM
9:00 AM - 11:00 PM
9:00 AM - 11:00 PM
9:00 AM - 11:00 PM
9:00 AM - 11:00 PM
Location and Contact Information
  • Address: 18/20 Southchurch Road, Southend-on-Sea SS1 2NE, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Essex  >  Southend-on-Sea
  • Phone Number: +44 1702 460732
  • E-mail
American Italian Restaurant & Bar. Families Welcome. Book a table and celebrate your birthday with us!
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