Came in for meeting with a couple of my friends & we decided to order food. Very attentive and friendly service, well cooked food - I had fishcakes and they were wonderful. Impressive service, will be back again with more friends!
Hi there, firstly thank you for your time giving us this feed back and totally understand your issue. We accept that the waiting time is unacceptable and are extremely sorry on our behalf. We have had meetings recently with... More
Hi there, firstly thank you for your time giving us this feed back and totally understand your issue. We accept that the waiting time is unacceptable and are extremely sorry on our behalf. We have had meetings recently with our brewery as they have built a spectacular restaurant however the kitchen is too small for our capacity. The only way we can reslove this is shorten our menu which we are in the process of doing. We will in the near future have a lunch menu which will be shortened down and a separate dinner menu. We do prioritise customers that pre book from which we had quite a few this lunch time and noticed your party hadn't and other customers. We then had 6 tables order at the same time and delayed the kitchen. We have also noticed that because the majority of our food is fresh it does take that little longer to prepare also. We also had some customers leave the restaurant at lunch time, however they left from a separate issue not the waiting time as they were informed of the delay upon arrival. Unfortunately your party was not informed of the delay when you arrived which we cannot apologise enough for and really hope this hasn't put you off from coming again. If there is anything we can do to to ensure you come back again please let us know and we will be more than willing to accommodate you. Once again thank you for taking the time to issue us this feedback. Kind regards Wesley & Nicki