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The Cheesecake Factory

5015 Westheimer Rd, Ste 3406, Houston, TX 77056-5610
+1 713-840-0600
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Overview
  • Excellent47%
  • Very good31%
  • Average14%
  • Poor5%
  • Terrible3%
Travellers talk about
“cheesecake” (446 reviews)
“salad” (79 reviews)
“cakes” (22 reviews)
Open Now
11:00 a.m. - 11:00 p.m. Hours
CUISINES
Italian, American, International, Vegetarian Friendly, Vegan Options, Gluten Free Options
PRICE
$$ - $$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
5015 Westheimer Rd, Ste 3406, Houston, TX 77056-5610
All Details
Write a ReviewReviews (1,408)
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1 - 10 of 1,174 reviews

Reviewed 1 week ago via mobile

I went with my wife and 2 kids to this restaurant. I really enjoyed the food, my wife and the kids too, but the service was really poor. It took them more than 25 min to get us some drinks, we asked for bread a...More

Thank Litfiba82
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 6 days ago

Thank you for bringing this to our attention. We are terribly sorry for the service that you received during your visit! Our staff should have been much more attentive and please know that we will address this with them. Thanks again and we hope you...More

Reviewed 1 week ago via mobile

Very very dry burger wasn’t as expected from the Cheesecake Factory!! Very sad Was my first experience in this restaurant and never again!More

Thank Ahmad A
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 1 week ago

Hi Ahmad. Thank you for your feedback! We are so sorry for your experience at our restaurant. We hope you can give us another try, and next time, please let our staff or managers know if anything can be improved so we can do our...More

Reviewed 2 weeks ago

My son and I stopped for an early dinner (5pm) at The Galleria location. Our first bad news was that they were out of spaghetti and meatballs at 515pm. Service was good, initially but it became obvious that our waitress was overloaded. The situation deteriorated...More

Thank samhwhite
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 1 week ago

Hello. We are so sorry for this disappointing experience with us. You have every right to feel the way that you do . We will address these concerns with our team and thank you for taking the time to share this with us!

Reviewed 2 weeks ago via mobile

When I was growing up, the Cheesecake was very high end for my family. This is where we would go to splurge once or twice a year. I have to admit that the food, quality, and service remain the same. Now a foodie who has...More

Thank LotusDragon
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 2 weeks ago

Hi, Thank you for your review. We're glad to hear that you enjoy our menu options and we can't wait for your next visit!

Reviewed 2 weeks ago via mobile

Always consistant, no matter which location we stop at. Bang bang shrimp is a fav, as well as the banana cheesecake. I usually order cheesecake first, though, and then too full to eat a meal.

Thank Lacey A
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 2 weeks ago

Thank you so much for this review, Lacey. We're very happy you had such a wonderful time with us! We look forward to seeing you back again soon to enjoy some more of our cheesecake!

Reviewed 2 weeks ago

Went to this restaurant for lunch before going into the Galleria. We were visiting from overseas so had not been to one of these restaurants before. What an extensive menu, so many delicious choices. A had the fried calamari and the Greek salad, the calamari...More

Thank alastair4
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 2 weeks ago

Hi, Thank you for your feedback! We are sorry to hear about your calamari and glad you enjoyed your cheesecake! We hope you can give us another try. Next time, if there is anything that can be improved, please let our managers know so we...More

Reviewed 2 weeks ago

We came as a couple early May. Accidently arrived during happy hour, and had a great meal and drinks and service in the downstairs part of the resataurant. The cocktails were very reasonably priced.and the food was good. We then rebooked for our family of...More

Thank kayc63
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 2 weeks ago

We are so sorry for this disappointing experience with us! You have every right to feel the way that you do. We will address these concerns with our team and thank you for taking the time to share this with us!

Reviewed 3 weeks ago via mobile

Came for the cheesecake and beer, wasn’t disappointed. We were put in a bit of dark corner which made it hard to see what we were eating, but apart from that cheesecake did not disappoint. Service okMore

Thank deliveryboy_wyorks
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 3 weeks ago

Thank you for your feedback. We are glad you enjoyed your cheesecake and beverages! Next time, if you are unhappy with where you are seated, please let our managers know so we can do our best to make it right while you are still dining...More

Reviewed 3 weeks ago via mobile

Everyone will enjoy this restaurant. Parking is conveniently located near the restaurant. Have never had a bad experience at The Cheesecake Factory.

Thank 29RonS
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 3 weeks ago

Hi. Thank you for your review. We're glad to hear that you enjoyed your meal and we look forward to your next visit!

Reviewed 3 weeks ago

We were celebrating a college graduation at the last minute after the ceremony on a Saturday afternoon and the people were so kind and accommodating. Two of us went ahead to reserve a table but we didn't know how many people were in the party...More

Thank PatsyRodriguez
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 3 weeks ago

Thanks for your review, Patsy! We're glad you enjoyed the service our team provided during this visit. We hope to see you back soon!

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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$30
Meals
Lunch, Dinner, Brunch, After-hours
Restaurant features
Takeout, Seating, Waitstaff, Parking Available, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi
Good for
Child-friendly, Special Occasion Dining, Bar Scene, Kids, Groups
Open Hours
Sunday
10:00 a.m. - 10:00 p.m.
Monday
11:00 a.m. - 11:00 p.m.
Tuesday
11:00 a.m. - 11:00 p.m.
Wednesday
11:00 a.m. - 11:00 p.m.
Thursday
11:00 a.m. - 11:00 p.m.
Friday
11:00 a.m. - 12:00 a.m.
Saturday
10:00 a.m. - 12:00 a.m.
Location and Contact Information
  • Address: 5015 Westheimer Rd, Ste 3406, Houston, TX 77056-5610
  • Location: United States  >  Texas (TX)  >  Texas Gulf Coast  >  Houston>  > Great Uptown
  • Neighbourhood: Great Uptown
  • Phone Number: +1 713-840-0600
Description
The Cheesecake Factory offers something for everyone featuring a wide variety of over 200 menu items prepared fresh to order each day, plus over 30 legendary varieties of the Finest Cheesecake.
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