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Cool River Cafe - Dallas

) #10 of 514 Restaurants in Irving $$$$ American, ,
1045 Hidden Ridge, Irving, TX 75038-3821
+1 972-871-8881
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Overview
  • Excellent43%
  • Very good36%
  • Average15%
  • Poor4%
  • Terrible2%
Travellers talk about
“steak” (64 reviews)
“crab cakes” (10 reviews)
Open Now
All hours
CUISINES
American, Bar, Grill
PRICE
$$$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
1045 Hidden Ridge, Irving, TX 75038-3821
All Details
Write a Review
Reviews (364)
Traveller rating
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Time of year
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1 - 10 of 357 reviews

Reviewed 6 days ago via mobile

I had a business lunch there this week, just two of us. We hostess seated us immediately and then the chaos began. Under the guise of customer service, the waiter was a constant presence to the point of utter irritation. And when it couldn't get...More

Thank Mary S
Management response:Responded 3 days ago

Mary, We are so sorry that you felt the service was intrusive. We strive to make sure each guest leaves happy and check in periodically to ensure this. We will take your review into consideration for future guests.

Reviewed 1 week ago

Late lunch for 4. We sat in the bar area. The hostess stated it was less crowded, same menu and less noisy. It was less crowded and pretty quiet. That said we all expected better service. Our waitress appeared to have a 3 top, a...More

Thank steelcity1704
Management response:Responded 3 days ago

We are so sorry for your experience with us and would love the chance to have you back in. Please email us at lascolinasevents@coolrivercafe.com and hopefully we can make things right. We look forward to hearing from you soon.

Reviewed 3 weeks ago via mobile

Service at least from the server that I had was terrible other than that great restaurant beautiful decorated inside and they have a cigar room.

Thank theosmith51
Management response:Responded 3 weeks ago

Theo, we are so sorry you did not feel the service was where it should be. We take all reviews to heart and will work to make sure your next visit with us is a complete success! We hope to have you in again soon.

Reviewed 4 weeks ago via mobile

We stopped in for a lunch - looking for something on the lighter side. I had the Grilled Chicken Salad which was very good. The piece of chicken was large, well seasoned and not the least bit dry. The marinated red bell pepper strips added...More

Thank tiffypics
Management response:Responded 3 weeks ago

Tiff, Thank you for taking the time to write a review! We just had Kent Rathbun in to re-imagine some of our menu options and we are so happy to hear that you loved them! We hope to have you and your husband in again...More

Reviewed 19 May 2017 via mobile

Wow!! Great place from beginning to end. Valet parking, seated quickly, servers very attentive, food was excellent.

1  Thank Robin L
Management response:Responded 22 May 2017

Robin, Thank you for taking the time to leave a review! We are happy your group enjoyed the dinner and hope to have you all back in soon.

Reviewed 29 April 2017

Cool River is a big place. The bar is huge, there is a cigar room, and the restaurant is a fair size. There are some thing I like here and some I hate. The bar allows smoking, and for this reason only, I never go...More

2  Thank MAJ M
Management response:Responded 1 May 2017

Maj, Thank you for the review - we are glad you always enjoy the food :) We actually went non smoking in our bar area in September of last year, and we keep the Cigar Room smoking with closing doors! Also, our steak prices always...More

Reviewed 27 April 2017 via mobile

James and his staff took care of our group for a private party. Atmosphere is great at this place. It's huge but cozy at the same time. 2nd time we've been there this week! Highly recommended.

1  Thank Bob K
Management response:Responded 28 April 2017

Bob - Thank you for the kind words and we will certainly pass your praises along to James. We look forward to having you back in again soon!

Reviewed 27 April 2017

Had the pleasure of dining here for a corporate event. From the valet to the waiters everyone was extremely friendly and accomodating. We have several in our group with a seafood allergy and our waiter bent over backwards to ensure their needs were met. He...More

2  Thank NY_Dog_Mama
Management response:Responded 28 April 2017

Thank you for the review! We are so happy you and your group enjoyed your experience with us. Please stop back in next time you are in town!

Reviewed 26 April 2017 via mobile

Terrific food and atmosphere. Service is always excellent. There are two sides to the restaurant. The food side and the bar side. Whether you want some place nice to go for dinner, or just want a night out and a drink with friends, this place...More

1  Thank lbolene
Management response:Responded 28 April 2017

Thank you, Ibolene! We hope to see you again soon.

Reviewed 26 April 2017 via mobile

Cool River Las Colinas is a great place for romantic dinner and a great steak. The service is always good, the decor is a beautiful, and the food and drinks are always good. There is also a great night club on the bar side of...More

1  Thank GregoryShaffer
Management response:Responded 28 April 2017

Thank you, Gregory! Just so you know, we have limited the smoking to the Cigar Lounge as of September 2016. The doors always remain closed when guests are smoking in there, and the rest of the bar is now non smoking! We hope to see...More

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Nearby Attractions
Mustangs of Las Colinas
353 reviews
2.34 km away
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137 reviews
1.25 km away
Irving Convention Center
85 reviews
1.84 km away
Irving Arts Center
61 reviews
3.00 km away
Ask a question
Questions & Answers
Treatro
7 May 2016|
Answer Show all 6 answers
Response from Arnaldo V | Reviewed this property |
All depends on the time you are going.
0
Votes
Bety A
6 June 2015|
Answer Show all 8 answers
Response from Rhett L | Reviewed this property |
no formal dress code but this is a nice restaurant with lots of business parties
0
Votes
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$45 - US$55
Cuisine
American, Bar, Grill
Meals
Lunch, Dinner, After-hours, Drinks
Restaurant features
Reservations, Private Dining, Seating, Waitstaff, Parking Available, Valet Parking, Television, Wheelchair Accessible, Serves Alcohol, Full Bar
Dining Style
Casual Elegant
Good for
Special Occasion Dining, Groups, Local cuisine, Bar Scene, Business meetings, Romantic
Open Hours
Sunday
11:00 - 00:00
Monday
11:00 - 00:00
Tuesday
11:00 - 00:00
Wednesday
11:00 - 00:00
Thursday
11:00 - 02:00
Friday
11:00 - 02:00
Saturday
11:00 - 02:00
Location and Contact Information
  • Address: 1045 Hidden Ridge, Irving, TX 75038-3821
    (MacArthur Blvd.)
  • Location: United States  >  Texas (TX)  >  Irving
  • Phone Number: +1 972-871-8881
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