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The North Star

271 Hook Road, Chessington KT9 1EQ, England
+44 20 8391 9811
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Overview
  • Excellent23%
  • Very good51%
  • Average6%
  • Poor6%
  • Terrible14%
Travellers talk about
“burgers” (9 reviews)
Open Now
11:30 AM - 11:00 PMAll hours
CUISINES
Bar, British, Pub, Vegetarian Friendly
PRICE
$$ - $$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
271 Hook Road, Chessington KT9 1EQ, England
All Details
Write a ReviewReviews (96)
Traveller rating
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1 - 10 of 96 reviews

Reviewed 1 week ago via mobile

Booked and arrived as a group of 16. Throughout the night we had no complaints. It cost us £12.99 for a 3 course festive menu and got exactly that. The food was hot and served promptly and as a group. No one had to wait...More

Thank Nicola S
Reviewed 1 week ago via mobile

I had one of the best burgers I’ve eaten and such good value. My only negative is that it’s not very Christmassy! Will definitely be eating there again 😊

Thank sjb26cfc
Reviewed 3 September 2017 via mobile

We stopped in here after spending the day at chessington world of adventure. We found a table quickly and ordered our food. I was disappointed that they had run out of my ember inns favourite steak and pale ale pie and ordered pasta instead. The...More

Thank Tulah77
General Manager A, Manager at The North Star, responded to this reviewResponded 6 October 2017

Hi, thank you for your kind words and this wonderful review!

Reviewed 22 August 2017 via mobile

We went for meals to the North Star a couple of times over this last weekend while visiting family. The food is what you might expect from a chain pub with laminated menus - steak, fish or scampi and chips, burgers, lasagne, curry and rice,...More

Thank Steve L
General Manager A, Manager at The North Star, responded to this reviewResponded 5 September 2017

Thank you so much for our fantastic feed back. If you are in the area or if you come across another ember inn we have a great ember inns app. We have a great range of offers and freebies for you to enjoy. Many thanks...More

Reviewed 9 August 2017

Great local pub, reasonable food. Lot's of local resident have dogs. There are many of us sitting at home in the rain and would love to come out with our best friends to the pub for food and wine but they are not allowed inside...More

1  Thank sharonputt728
General Manager A, Manager at The North Star, responded to this reviewResponded 16 August 2017

Thank you for giving us 4 stars. Unfortunately we are unable to have pets in the bar as we serve food. We do have a heated jumberella area outside and plenty of space for the dogs to roam around. Hope this is helpful to you....More

Reviewed 8 July 2017

Although not having been to the North Star for a couple of years decided it was time for a revisit . Am glad to say we really enjoyed it , the stall were pleasant and friendly, the food was good and well cooked , and...More

Thank valanita01
General Manager A, Manager at The North Star, responded to this reviewResponded 13 July 2017

Valanita01, thank you so much for the positive review! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Reviewed 4 May 2017

The North Star is an excellent pub offering great value for money. The food and wine is of a high standard and the staff are very friendly. We went for dinner on a Wednesday evening and I had the slow cooked Lamb Shank with cous...More

Thank Tanzy_Spence
General Manager A, Manager at The North Star, responded to this reviewResponded 8 May 2017

Tanzy_spence, thank you for the high star rating! Thank you, and have a fantastic day!

Reviewed 28 April 2017 via mobile

Went to a leaving gathering. Looked nice clean and bright. When we asked a guy where was are table was for the evening he only pointed to it. Had no thought in taking us to it. Very bad impression. Had 2 Course price very good...More

1  Thank janetteodo
General Manager A, Manager at The North Star, responded to this reviewResponded 8 May 2017

Janetteodo, thank you for taking the time to leave us feedback about your experience with us. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. The North Star, Chessington 442083919811

Reviewed 25 April 2017 via mobile

Been using the North Star for a few years now, always have a nice meal in there if we have something to eat, As to why we always go back!! Also a good local pub to meet up with our friends for an evening drink!!...More

Thank GemmaBailey
General Manager A, Manager at The North Star, responded to this reviewResponded 8 May 2017

Gemmabailey, thank you so much for the positive review! Thank you, and have a fantastic day!

Reviewed 18 April 2017

The food, which is sort of what you would expect for the price, took ages to come. The service (and there were loads of staff members around doing not much) was even slooooooooooower. Took two hours to have a two course meal. Ruined our visit...More

Thank Aten4637
General Manager A, Manager at The North Star, responded to this reviewResponded 26 April 2017

Aten4637, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us 442083919811.

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Ask a question
Questions & Answers
DukeTogo
3 December 2017|
AnswerShow all 2 answers
Response from Tulah77 | Reviewed this property |
We had our son in there at around 6pm
0
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Cuisine
Meals
Lunch, Dinner
Restaurant features
Reservations, Outdoor Seating, Seating, Parking Available, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Bar Scene, Kids, Child-friendly
Open Hours
Sunday
11:30 AM - 11:00 PM
Monday
11:30 AM - 11:00 PM
Tuesday
11:30 AM - 11:00 PM
Wednesday
11:30 AM - 11:00 PM
Thursday
11:30 AM - 11:00 PM
Friday
11:30 AM - 12:00 AM
Saturday
11:30 AM - 12:00 AM
Location and Contact Information
  • Address: 271 Hook Road, Chessington KT9 1EQ, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Surrey  >  Chessington
  • Phone Number: +44 20 8391 9811
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