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The Cheesecake Factory

1000 Ross Park Mall Dr, Ross Park Mall, Ross Township, PA 15237
+1 412-358-9730
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Overview
  • Excellent44%
  • Very good34%
  • Average16%
  • Poor4%
  • Terrible2%
Travellers talk about
“cheesecake” (80 reviews)
“steak diane” (6 reviews)
“salad” (18 reviews)
Closed Now
Hours
CUISINES
American, Vegan Options, Gluten Free Options, Vegetarian Friendly
PRICE
$$ - $$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
1000 Ross Park Mall Dr, Ross Park Mall, Ross Township, PA 15237
All Details
Write a ReviewReviews (192)
Traveller rating
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1 - 10 of 183 reviews

Reviewed 4 weeks ago

We went on a Friday night and the wait for a table was only about 15 minutes at 7:30. We started with an appetizer of fried zucchini with ranch dressing. It was ok but I prefer thin slices with a light batter and these were...More

Thank BobKPgh
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 4 weeks ago

Hi Bobkpgh, We are so sorry for the service that you received from us. We would have felt the same way as you did about this visit. Our service should have been much better and all of this could have been avoided if our team...More

Reviewed April 10, 2018

We were celebrating my son's 5th Birthday and I was not impressed with the lack of pomp and circumstance for the price we paid for dinner, but we had a $50.00 gift card to cut the $100 bill in half. They did bring him a...More

Thank BeachBum1110
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded April 11, 2018

Hi Beachbum1110, Thank you for your feedback about our Ross Township location. We know it is hard to wait while you are hungry and completely understand your frustration with us. For future visits, try to come in right when we open in the morning or...More

Reviewed April 7, 2018

Terrible food service it took an hour for the first 2 dishes to come from the kitchen and despite talking to the manger it took another half hour for the 4 year olds meal to arrive. By that time both children were very restless and...More

Thank Brian C
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded April 8, 2018

Hi Brian, We are so sorry for the service that you received from us. We would have felt the same way as you did about this visit. Our service should have been much better and all of this could have been avoided if our team...More

Reviewed January 27, 2018

Food was very good, as usual. However, we were seated in an area where we were so close to the next table that we heard every word they said. The wait staff started by one person saying she was not our server, but she would...More

Thank Lorraine G
Reviewed January 19, 2018 via mobile

We were very disappointed in our meal at the Cheesecake Factory. It reminded me of expensive, huge portion fast food. My wife and I both had dishes that contained chicken and both dishes the chicken had gristle that had to be taken out of our...More

Thank fredraymond522
Reviewed December 30, 2017

We frequent this particular Cheesecake Factory because it is closest to our house. The food is above average, desserts are wonderful, but the wait is usually the downfall at this restaurant. It is extremely busy because of the foot traffic from the mall. The front...More

Thank stay-home-mom-pa
Reviewed December 6, 2017

Went there with a group. Service was top notch. Food was prepared & served hot. Our waiter memorized all 10 orders, including a couple of special requests. Another employee came around & made a rose out of a paper napkin for each of the women...More

Thank Jim H
Reviewed November 27, 2017

Got a tip from the LLBean shoe man, Mike, who said he never got a bad meal here & raved about pineapple shrimp. At 7 pm on a Sunday night we could wait 5-10 minutes but then were seated right away at the long booth...More

Thank critic119
Reviewed November 14, 2017

My first time ever at A Cheesecake Factory! The line to put your name on the waitlist was long and the wait time for a table was longer - 1.5 hours. But we waited and it was worth it! We split an order of Avocado...More

Thank heygreco
Reviewed November 6, 2017 via mobile

Great Lunch. Chicken taquitos were amazing our server was very kind and helpful. Salad was fantastic and the lunch prices were not bad.. ordered a whole Cheesecake was a bit Pricey but it’s expected

Thank rde120
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Ask a question
Questions & Answers
Jim T
April 3, 2016|
Answer
Response from Juan I | Reviewed this property |
Not sure at this time. However many years ago they had one when I visited Chicago
0
Votes
Jim T
April 3, 2016|
Answer
Response from RustyVE | Reviewed this property |
Yes, they do, they have a brunch menu. Go to the web page and you will find the Sunday brunch Menu right there. Have fun.
0
Votes
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Meals
Dinner, Lunch, Brunch, After-hours
Restaurant features
Takeout, Reservations, Seating, Waitstaff, Parking Available, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Outdoor Seating
Good for
Kids, Special Occasion Dining, Groups, Child-friendly
Open Hours
Sunday
10:00 a.m. - 10:00 p.m.
Monday
11:30 a.m. - 11:00 p.m.
Tuesday
11:30 a.m. - 11:00 p.m.
Wednesday
11:30 a.m. - 11:00 p.m.
Thursday
11:30 a.m. - 11:00 p.m.
Friday
11:30 a.m. - 12:00 a.m.
Saturday
10:00 a.m. - 12:00 a.m.
Location and Contact Information
  • Address: 1000 Ross Park Mall Dr, Ross Park Mall, Ross Township, PA 15237
  • Location: United States  >  Pennsylvania (PA)  >  Ross Township
  • Phone Number: +1 412-358-9730
Description
The Cheesecake Factory offers something for everyone featuring a wide variety of over 200 menu items prepared fresh to order each day, plus over 30 legendary varieties of the Finest Cheesecake.
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