This is suuuuuper long but I need to get it out there. For anyone who has ever even THOUGHT to go to Genesis Restaurant And Party Room THINK AGAIN! Here's the review I left based on my family's experience: If i could give a 0...i would. the worst experience I have ever had. Let me start by saying I work in Customer Advocacy meaning I know people can be difficult and sometimes for no reason. I deal with people complaining on a daily basis and know what's right and what's wrong, how to handle things and how to not. I came here today, Easter Sunday, with my husband and 2 kids (5 and 11). We had to flag someone down after waiting 5 minutes to be sat. No big deal. We order our drinks and the waitress brings the wrong soda. Again no big deal. We order our food from the unusually limited and expensive for this style restaurant (its been a bit since we went here, not sure if they changed the menus or if it was just for Easter). But again...NO BIG DEAL. Here's where it went left. My meal and my husband's came with soup. We both ordered the chicken dumpling and we both gave it to our kids, mine went to my 5 year old daughter. Now because the soup was hot I had to stir it up and blow on it, give her a bite, repeat. As I'm stirring I find a bug. Yes....A BUG. A little bug that looked almost like a tiny bee. Now this is where I had 2 choices...the mama bear in me wanted to scream but the manager in me decided not a great idea. I grabbed both soups and QUIETLY walked to the counter where only one customer sat. I QUIETLY asked our waitress if there was someone around who was in management. Lady walks up with drinks in hand, I QUIETLY explain I had just found a bug in my child's soup. She walks off saying she needed to deliver her drinks. Our waitress who is still standing close by asked if something was wrong. I again QUIETLY repeated what I found. She said "oh my god" and grabs an older gentleman with glasses. As I explain to him, he pulls the bug out and puts it on the plate the soup cup was on...tiny wings spread and all. The lady with the drinks comes back and squints then says "looks like part of the chicken to me". I stood for a few minutes just waiting...waiting for an apology or SOMEONE TO SAY SOMETHING. They didn't. I QUIETLY walked back to where my family was and my husband and I decided it was time to go. I went to find our waitress to tell her we were just going to leave and we would pay for our drinks. I go back by where we all stood and no one was there. I waited a minute and could see 2 other waitresses and could hear ours literally mocking me and making fun of me for complaining about the bug. I lost it here. Not one apology. Not one single concern from anyone. And now you're making fun of me? I let the entire restaurant know about the buggy soup and was asked to leave as my family was already walking out. We went up the road to Dennys and had good food with even better service. Shame on the management who was working today. I held my composure when I could have made a gigantic scene. I gave you a chance to make it right and I got mocked instead. I will be reporting this to the health department and will continue to tell anyone who will listen. You guys are absolutely wrong. Clean your place up. And no I did not get a picture because again my intention was not to embarrass them or make a scene. I wish I would have.More