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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
American, Greek
Special Diets
Vegetarian Friendly
Meals
Lunch, Breakfast, Dinner
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meals, features
Reviews (63)
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13
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4
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LanguageEnglish
Traveller rating
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13
7
4
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Reviewed April 9, 2023

This is suuuuuper long but I need to get it out there. For anyone who has ever even THOUGHT to go to Genesis Restaurant And Party Room THINK AGAIN! Here's the review I left based on my family's experience: If i could give a 0...i would. the worst experience I have ever had. Let me start by saying I work in Customer Advocacy meaning I know people can be difficult and sometimes for no reason. I deal with people complaining on a daily basis and know what's right and what's wrong, how to handle things and how to not. I came here today, Easter Sunday, with my husband and 2 kids (5 and 11). We had to flag someone down after waiting 5 minutes to be sat. No big deal. We order our drinks and the waitress brings the wrong soda. Again no big deal. We order our food from the unusually limited and expensive for this style restaurant (its been a bit since we went here, not sure if they changed the menus or if it was just for Easter). But again...NO BIG DEAL. Here's where it went left. My meal and my husband's came with soup. We both ordered the chicken dumpling and we both gave it to our kids, mine went to my 5 year old daughter. Now because the soup was hot I had to stir it up and blow on it, give her a bite, repeat. As I'm stirring I find a bug. Yes....A BUG. A little bug that looked almost like a tiny bee. Now this is where I had 2 choices...the mama bear in me wanted to scream but the manager in me decided not a great idea. I grabbed both soups and QUIETLY walked to the counter where only one customer sat. I QUIETLY asked our waitress if there was someone around who was in management. Lady walks up with drinks in hand, I QUIETLY explain I had just found a bug in my child's soup. She walks off saying she needed to deliver her drinks. Our waitress who is still standing close by asked if something was wrong. I again QUIETLY repeated what I found. She said "oh my god" and grabs an older gentleman with glasses. As I explain to him, he pulls the bug out and puts it on the plate the soup cup was on...tiny wings spread and all. The lady with the drinks comes back and squints then says "looks like part of the chicken to me". I stood for a few minutes just waiting...waiting for an apology or SOMEONE TO SAY SOMETHING. They didn't. I QUIETLY walked back to where my family was and my husband and I decided it was time to go. I went to find our waitress to tell her we were just going to leave and we would pay for our drinks. I go back by where we all stood and no one was there. I waited a minute and could see 2 other waitresses and could hear ours literally mocking me and making fun of me for complaining about the bug. I lost it here. Not one apology. Not one single concern from anyone. And now you're making fun of me? I let the entire restaurant know about the buggy soup and was asked to leave as my family was already walking out. We went up the road to Dennys and had good food with even better service. Shame on the management who was working today. I held my composure when I could have made a gigantic scene. I gave you a chance to make it right and I got mocked instead. I will be reporting this to the health department and will continue to tell anyone who will listen. You guys are absolutely wrong. Clean your place up. And no I did not get a picture because again my intention was not to embarrass them or make a scene. I wish I would have.More

Date of visit: April 2023
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Reviewed December 6, 2022 via mobile

About 15 of us met up for a lunch/reunion and were seated at a large table in the center of the restaurant. We had one server for the entire table, who did a Herculean job. Separate checks, several courses, etc. the food, while nothing special,...was fine, although not reflective of past glories. Plenty of parking. They were quite tolerable with us while we lingered afterwards to chat.More

Date of visit: November 2022
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Reviewed February 24, 2022

Good service for a group of 8 but cold breakfast special. Here's a hint: if you are adding canned fruit to hot French toast: make sure it is ALSO heated.

Date of visit: January 2022
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Reviewed May 10, 2021 via mobile

This used to be our “go to” restaurant, especially for breakfast. I fully understand that with COVID things are “different” and I’ve had patience with Genesis. I went two weeks ago and the server was very stressed, and made it clear to us. Never came...back for refills and I had to hunt her down for the check. She wanted to sit us in the crowded corner when most of the side was open. Today three of us went at 11am. Two had breakfast and one lunch. My French toast was “visually” cold and the glaze on it was hard. I touched it to find it room temperature and a bit cool. My sisters eggs Benedict had the cheese sauce was jelled on the top, at least the potatoes were hot. You can guess that my moms turkey and mashed potatoes were barely warm. I sent back my French toast immediately. When it returned I can tell they put in the oven, as the plate was hot and the bottom of the French toast was hot. The frosting that was already hard was now rock hard. Ugh. When I left and I was asked how things were I said “not very good.” He said that was too bad but never asked what was wrong. Not even a look up at me. Well, that’s my last time there. Sorry Genesis. It was good while it lasted.More

Date of visit: May 2021
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Reviewed February 6, 2020

Had a family get together with my daughters. the storm slowed the arrival of my family. the waitress was very understanding and patient

Date of visit: January 2020
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Reviewed December 15, 2019

Although the salad bar is small it's very good, very fresh and also includes 2-3 types of soup. The specials include the salad bar which is a super good deal. The food is good/average.

Date of visit: December 2019
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Reviewed November 6, 2019 via mobile

Several friends and I meet for breakfast 2-3 times/month. Genesis is high on our list! The food is great with a full breakfast menu to choose from. Be sure to check out their cinnamon rolls! I have a food death allergy, yet always feel safe...from harm with the wonderfully attentive care the servers & cooks provide!More

Date of visit: November 2019
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Reviewed June 3, 2019

I am a local who spent a lot of time in this restaurant. The normal menu has just about anyhing a person could want, and you can choose to spend a little extra for unlimited soup and salad bar. My normal dinner is a strip...steak with mushrooms and onions. Earlier this year, they decided that they didn't want to fully staff the restaurant after about 10pm, so they slashed the menu. Most of the choices are unexciting, and of course the strip steak was no longer available. If you can come during the day or earlier in the evening, you will have a good experience. The staff is goofy but talented. the food is decent. The prices match the quality of the food, which is good diner fare.More

Date of visit: May 2019
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Reviewed April 30, 2019

Visited here for Easter in April 2019. We had a large group, 18ppl, and it was Easter so I definitely need to visit again to sway my opinion. However, overall the place was alright. Foods pretty basic, nothing amazing, nothing deplorable. I had a cheeseburger,...it was alright. Basic cheeseburger. What helped their rating was the service, very very nice waitresses. They were super attentive and made no mistakes on our large order. For that reason alone I'll be coming back and giving it another chance.More

Date of visit: April 2019
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Reviewed August 3, 2018

wait wasn't too long stopped in before Friday night crowd. hot and good.. the desserts looked very good even though I did not have any of them.

Date of visit: September 2017
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Reviewed July 17, 2018 via mobile

We stopped for lunch on burger day special. $6.99 for any burger, slaw and fries. I ordered nachos but got a taco salad in a flour shell bowl. It was a communication problem. All I wanted was them to dump the taco salad from the...flour taco bowl on top of corn chips. But they remade the order. I was very happy with that. The service was great. Burger and nachos good. We will be back.More

Date of visit: July 2018
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Reviewed April 1, 2018 via mobile

I ordered the orange chicken with vegetables over rice. Also with salad bar and dessert. Fiancé ordered the works burger. Everything was good. Staff was friendly and attentive. We are always happy here. I love the Thursday vegetable soup.

Date of visit: March 2018
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Reviewed March 10, 2018

We've eaten breakfast here at least a dozen times. Our go-to favorite is the Greek Skillet and while toast is an after-thought for many breakfast spots, here, you'll get premium bread buttered edge-to-edge. The food is always hot and the portions are so large, we...usually take a box home. Yes, the restaurant is a little dated and you might have a wait on Sunday morning but it's still an excellent value. The Bloody Mary's are utilitarian with the celery, olive and lime garnish, but they come with a chaser and they're reasonably priced. The breakfast menu is chocked full of selections, so if the Greek Skillet is not your cup of tea, there's plenty to choose from.More

Date of visit: March 2018
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Reviewed February 18, 2018

The southern chicken salads my wife and daughter had were delicious. The Mediterranean salad I had was a little too heavy on the onions. But it was still good. We showed up at lunch hour after a morning of looking at apartments. Despite the crowd,...our server was prompt (except with the bread basket - it showed up almost at the same time as our salads). She kept my coffee cup full and stopped by the table several times to make sure everything was OK.More

Date of visit: February 2018
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Reviewed January 31, 2018 via mobile

Biscuits and gravy with scrambled eggs and hash browns hit the spot. Liked all the items and the hash browns were done to perfection being nicely crisp browned, but not burned. Wife had Southwest Scrambler with eggs finished just right in sausage, onions, tomatoes, jalapeño...and cheddar cheese binding it all together with ample buttered wheat toast. Coffee was just right and was topped off frequently without having to ask for more.More

Date of visit: February 2018
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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JO ANN D
August 21, 2018|
AnswerShow all 2 answers
Response from Phillip P | Reviewed this property |
Hello, Yes They said it can be ordered anytime no specific hours
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GENESIS FAMILY RESTAURANT, Milwaukee - Updated 2023 Restaurant Reviews, Photos & Phone Number - Tripadvisor

Frequently Asked Questions about Genesis Family Restaurant

Yes, Genesis Family Restaurant offers takeaway services.

Genesis Family Restaurant is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 3.5
  • Service: 3.5
  • Value: 3.5
  • Atmosphere: 3