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The Cheesecake Factory

115 Huntington Ave, Boston, MA 02199-7602
+1 617-399-7777
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Overview
  • Excellent48%
  • Very good37%
  • Average10%
  • Poor3%
  • Terrible2%
Travellers talk about
“cheesecake” (621 reviews)
“burger” (77 reviews)
“salad” (70 reviews)
Closed Now
Hours
CUISINES
Italian, American, Vegetarian Friendly, Vegan Options, Gluten Free Options
PRICE
$$ - $$$
RATINGS
Food
Service
Value
Atmosphere
LOCATION
115 Huntington Ave, Boston, MA 02199-7602
All Details
Write a ReviewReviews (2,016)
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1 - 10 of 1,478 reviews

Reviewed 3 days ago via mobile

Great place to get a few vegan choices and actually have a sit-down meal. The service started great but at some points we were left without drinks for more than 10 mins - and I was drinking beer so you’d have thought they would have...More

Thank Matt W
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded yesterday

We are so sorry to hear that you were not fully satisfied with your visit, Matt! We'll be sure to follow up on this with our team. Next time, please let our managers know if anything can be improved so that we can do whatever...More

Reviewed 6 days ago

This place is huge, just went for cheesecake and what amazing cheesecake it was, well worth all the calories so many to choose from, double choc and banana mousse yum

Thank Jill B
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 3 days ago

Hi Jill, Thank you for your review. We're so happy to hear that you enjoy our cheesecakes! We hope to see you back soon!

Reviewed 1 week ago via mobile

Visiting from Australia we were lucky to stumble across this restaurant which is close to the Sheraton in Boston. We had the pasta and a burger which was fantastic value and tasted great. Had visited the one in Hawaii and loved the experience..... Boston was...More

Thank aussie1Sydney
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 1 week ago

Thank you so much for this review! We're glad to hear that you enjoyed your meal and we look forward to your next visit!

Reviewed 1 week ago

We have been in a few of these over the years now and we have never been disapointed. The staff are friendly and the food really good. If a place has a waiting list then you know it cant be bad so be prepared to...More

Thank Steve L
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 1 week ago

Thank you very much for this review, Steve. We're glad to hear you have enjoyed your visits with us and we hope to see you back soon!

Reviewed 1 week ago via mobile

Stopped in for a leisurely dinner and conversation. 45 minutes later, we got to wait inside the lobby, among many others in the holding zone. To the booth near the kitchen and good service from the wait staff, as our food sensitivities were tended to...More

Thank Ed2553377
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 1 week ago

We are sorry for the waiting that you had to endure! We would have been frustrated too! Our team should have better communicated any delay with the wait and please be sure that we will address this with our staff. Thank you for your feedback!

Reviewed 1 week ago via mobile

Always loved Cheesecake Factory and luckily never get disappointed. Awesome food, awesome Cheese Cakes and super efficient service, though the server forgot on of the Mains. He did apologise though what got really irritating was he kept on apologising. But all in all a super...More

Thank darpan98
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 1 week ago

Thank you very much for your feedback! We are very glad that you enjoyed your entire experience dining with us. We hope to see you back soon!

Reviewed 2 weeks ago via mobile

Ordered take out pizza and salads, food was excellent quality and great value, staff were friendly and very attentive.

Thank Linda J
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 2 weeks ago

Thank you so much for your review, Linda. We really appreciate it. We are very happy to hear you enjoyed our To-Go Service. Make sure to come see us again soon!

Reviewed 3 weeks ago

Had a hard time deciding what to order everything looked great on the menu. We ordered steak tips, baked chicken and chopped salad with chicken. The meals came with wonderful mashed potatoes, the chicken also had carrots. The steak tips were a little too well...More

Thank Joan K
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 2 weeks ago

We're so glad to hear you enjoyed your meal, Joan. Thanks for the kind review and we hope to see you again soon.

Reviewed 4 weeks ago

I ate dinner at The Cheesecake Factory September 2018 during a business trip to Boston. I have eaten here many times. It is located in The Prudential Center. I had the Chinese chicken salad and a plate of French fries. The service was very good....More

Thank blairkk25
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 3 weeks ago

Hello. Thank you for your review. We're glad to hear that you enjoyed your meal and we look forward to your next visit!

Reviewed 4 weeks ago via mobile

I ‘ve been to the place with friends. I ate the main course the waiter suggested, and it was the best choice, because my dinner was delicious and service was very good. The cheesecake, ou dessert was also delicious.

Thank Thiago De Melo F
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 4 weeks ago

We're so glad to hear you enjoyed your meal! Thanks for the kind review and we hope to see you again soon.

Nearby
Back Bay
Wander around this quintessential neighborhood in the
heart of Boston for high-end shops, restaurants, and
the feeling of city bustle. Its most identifiable
skyscrapers, the Prudential Center and John Hancock
Tower, are highlights of the city skyline. Visit
Newbury street to explore unique and trendy boutiques
– as well as every other kind of store imaginable –
all housed in beautiful brownstone buildings. In nice
...More
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Ask a question
Questions & Answers
DLD5
January 6, 2017|
AnswerShow all 7 answers
Response from hanahwy | Reviewed this property |
The Cheesecake Factory does not take reservations. I suggest to get there a bit earlier than you planned. You might have to have most of your party there before they seat you as well. Hope this helps.
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$21 - US$30
Meals
Lunch, Dinner, Brunch, After-hours
Restaurant features
Takeout, Reservations, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Groups, Special Occasion Dining, Child-friendly, Kids
Open Hours
Sunday
10:00 a.m. - 11:00 p.m.
Monday
11:00 a.m. - 11:30 p.m.
Tuesday
11:00 a.m. - 11:30 p.m.
Wednesday
11:00 a.m. - 11:30 p.m.
Thursday
11:00 a.m. - 11:30 p.m.
Friday
12:00 a.m. - 12:30 a.m.
11:00 a.m. - 12:30 a.m.
Saturday
10:00 a.m. - 12:00 a.m.
Location and Contact Information
  • Address: 115 Huntington Ave, Boston, MA 02199-7602
  • Location: United States  >  Massachusetts (MA)  >  Boston>  > Back Bay
  • Neighbourhood: Back Bay
  • Phone Number: +1 617-399-7777
Description
The Cheesecake Factory offers something for everyone featuring a wide variety of over 200 menu items prepared fresh to order each day, plus over 30 legendary varieties of the Finest Cheesecake.
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