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Pollo Tropical

10989 San Jose Blvd, Jacksonville, FL 32223-6614
+1 904-288-5990
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  • Excellent48%
  • Very good35%
  • Average13%
  • Poor3%
  • Terrible1%
Travellers talk about
“yellow rice” (5 reviews)
“ribs” (5 reviews)
Open Now
Caribbean, Fast food, Latin
10989 San Jose Blvd, Jacksonville, FL 32223-6614
All Details
Write a ReviewReviews (51)
Traveller rating
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Time of year

1 - 10 of 51 reviews

Reviewed March 3, 2018

Ample portions so bring your appetite.The ribs are fall-off-the-bone tasty. I will ask for extra sauce next time.

Thank Rich S
Reviewed February 1, 2018 via mobile

The food is great, but the tables don’t look like they’ve been cleaned all day, and there’s food on the floor. The entrance doors are filthy. Trying to eat without touching anything.

Thank Donnie7777
Reviewed December 14, 2017

I like the grilled chicken at Pollo Tropical, however they need to provide flour tortillas with the chicken. You have to remember to buy a 3 pack of tortillas - it is NOT on the board and most of the cashiers do not even know...More

1  Thank Ocean-Traveler55
Reviewed September 6, 2017 via mobile

This food is always great my go to carribean food yum yum yum the ribs are amazing the chicken to amaze balls ❤️

Thank jojmama
Reviewed July 15, 2017

I went to Pollo TROPICAL for the 3rd time and I will NEVER go back. The service was horrible. I made a comment to the manager telling him the chicken was cold and that the rice was cold. He said we can't make new rice...More

Thank mvergara2017
Reviewed October 11, 2016

We have always said we needed to try this place. Today was the day. Wow! What took us so long?? Great tasting food! Atmosphere is very fast foodish, but really, really enjoyed the food! We had the caribbean ribs and Tropichop bowl. We will be...More

Thank SLNJax
Reviewed September 4, 2016 via mobile

Really good experience and enjoyed the experience (as always). They do a really good job here with fresh food, prompt service and delivery of food. Food was tasty and hot. Inside was really clean and I noticed multiple staff members going through the dining area...More

Thank Ed M
Reviewed August 3, 2016 via mobile

Many options to make your food healthy ... Fast service and always correct. Staff offers extra items for free. Drive thru is slow ... Closing time about an hour to me. They run of food quick because it's just that good.

Thank Mary W
Reviewed July 31, 2016 via mobile

If you like fresh foods, choices of meats like pork and chicken, veggies like beans, corn, grilled onions, peppers, you'll want to try this restaurant! It's a chain, but each is consistently clean, well run, and delicious. Choose from some of these: a quarter or...More

Thank Brewer4
Reviewed July 23, 2016 via mobile

Pollo Tropical is really good for fast food... the mojo pork is very flavorful and so is the chicken. We also like the black beans with white rice and the fries. Also, try the cilantro lime sause is fabulous! I put it on everything haha.

Thank WeAndy
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Restaurant Details

Rating summary
  • Food
  • Value
Lunch, Dinner
Restaurant features
Takeout, Reservations, Seating, Wheelchair Accessible
Good for
Kids, Child-friendly
Open Hours
11:00 a.m. - 11:00 p.m.
10:30 a.m. - 11:00 p.m.
10:30 a.m. - 11:00 p.m.
10:30 a.m. - 11:00 p.m.
10:30 a.m. - 11:00 p.m.
10:30 a.m. - 11:00 p.m.
11:00 a.m. - 11:00 p.m.
Location and Contact Information
  • Address: 10989 San Jose Blvd, Jacksonville, FL 32223-6614
  • Location: United States  >  Florida (FL)  >  Jacksonville
  • Phone Number: +1 904-288-5990
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