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730 Skymarks Dr, Jacksonville, FL 32218-7247
+1 904-757-2148
11:00 - 22:00
Closed now
All hours
Mon - Fri 10:30 - 22:00
Sat - Sun 11:00 - 22:00
More Info
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36 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Showing 35: English reviews
Level Contributor
46 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago

The food is delicious and very reasonable. Eaten here several times and it's always been good. Budget friendly.

Thank Tina S
Jacksonville, Florida
Level Contributor
490 reviews
257 restaurant reviews
common_n_restaurant_reviews_1bd8 238 helpful votes
5 of 5 bubbles Reviewed 4 weeks ago

Wow, this place is good! I ordered the Tropic Chop with chicken, yellow rice, black beans and veggies and it only took a couple of minutes for my buzzer to buzz. Once I had my plate, I went to the sauce & condiments bar where I chose the hot sauce to top off my lunch. Really yummy and I intend... More 

Thank MrEdnWilbur
Kingsland, Georgia
Level Contributor
9 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 26 October 2016

I went to lunch with a friend who was all the raves about Pollo Tropical and I said I would be the judge of that. The food was delicious and the staff was very friendly and efficient. I will be stopping through more often.

Thank Americanbeachlover
Level Contributor
71 reviews
34 restaurant reviews
common_n_restaurant_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed 9 October 2016

The first time we ordered a family meal with a whole chicken for $13.99, which is a little bit better than Costco's $5 rotisserie chicken. After we paid, the cashier said to do a short review online to get a code which could be redeemed for a free meal next visit. It turned out the code was for a buy... More 

Thank LenaCDoll
2 reviews
3 of 5 bubbles Reviewed 20 July 2016

This was my first time visiting so I asked an employee what was popular. He suggested an item where you choose a variety of different choices in different steps to complete your order. I forget what its called but I chose chicken, brown rice and black beans. We had a pretty big group, yet our food was prepared very timely.... More 

Thank Felicia D
Columbia, South Carolina
Level Contributor
14 reviews
6 restaurant reviews
5 of 5 bubbles Reviewed 13 July 2016

We had been driving all day and we're just getting to our hotel in Jacksonville at 10:30. I called to see if they were still open and sweet girl said I will fix your dinners and wait on you. Food and service great!

Thank iwanttobeqmermaid
Savannah, Georgia
Level Contributor
40 reviews
28 restaurant reviews
common_n_restaurant_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 16 June 2016

I travel from Savannah (300 miles) just to eat the fried plantains. Eclectic tropical menu varies from mexican to caribbean flavors. A different spin on inexpensive but very flavorfull... ok, the food comes out quickly but its so good I just can't bring myself to dergrade it by calling it fast food. Must try the pineapple rum sauce (on everything).... More 

Thank Muse4FDR
Level Contributor
329 reviews
162 restaurant reviews
common_n_restaurant_reviews_1bd8 178 helpful votes
4 of 5 bubbles Reviewed 8 May 2016

We wanted a quick meal as we had evening plans, and thought we'd try this restaurant as we had not been to one before. A pleasant surprise for sure! Lots of good chicken and side dishes, reasonable prices and pleasant staff. We ordered the quesadilla salad, lots of chicken with a side cheese quesadilla. Good, fresh, affordable, and they have... More 

Thank snivvy
Springfield, Virginia
Level Contributor
233 reviews
140 restaurant reviews
common_n_restaurant_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed 6 May 2016

Not quite casual dining, not exactly fast food but definitely interesting. We had the chicken breast platter and it came with tomato-onion salad and yellow rice with vegetables. I especially liked the opportunity to try several difference sauces. The Caribbean rum sauce was a keeper. If you like spicy, they have that as well.

Thank Robin B
Amelia Island, Florida
Level Contributor
166 reviews
139 restaurant reviews
common_n_restaurant_reviews_1bd8 68 helpful votes
5 of 5 bubbles Reviewed 6 May 2016

Decided to stop in and try the Pollo Tropical experience on the way home and what a great surprise. I don't recall the name of the selection but I was able to build the lunch the way I wanted and what I wanted. It was fantastic!!!! I will be back!

Thank Harry C

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Restaurant Details

Rating summary
  • Food
    4.5 of 5 bubbles
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
    4.5 of 5 bubbles
American, Caribbean, Fast food, Latin, Cuban, South American
Lunch, Dinner
Restaurant features
Takeout, Seating, Wheelchair Accessible
Good for
Child-friendly, Cheap Eats, Kids
Open Hours
11:00 - 22:00
10:30 - 22:00
10:30 - 22:00
10:30 - 22:00
10:30 - 22:00
10:30 - 22:00
11:00 - 22:00
Location and Contact Information
  • Address: 730 Skymarks Dr, Jacksonville, FL 32218-7247
  • Location: United States  >  Florida (FL)  >  Jacksonville
  • Phone Number: +1 904-757-2148

Questions & Answers

Questions? Get answers from Pollo Tropical staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?