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Hard Rock Cafe

$$ - $$$
Inner Harbor
American, Bar
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601 E Pratt St, Ste 2, Baltimore, MD 21202-3114
+1 410-347-7625
Website
Today
11:00 - 22:30
Closed now
All hours
Hours:
Sun - Thu 11:00 - 22:30
Fri - Sat 11:00 - 00:00
More Info
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613 Reviews from our TripAdvisor Community

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Showing 549: English reviews
Reading, Pennsylvania
Level Contributor
7 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 25 August 2016 via mobile

We were seated quickly in a nearly-empty restaurant. After that, we waited 15 minutes with no service, despite the fact that servers were waiting on the few tables near us. We left without ordering anything. Terrible service.

Helpful?
Thank npwriter
HRCBalt_GM, General Manager at Hard Rock Cafe, responded to this review

Good morning npwriter, I am so sorry for the experience that you had with us last week. There is no excuse for a guest to be seated but never spoken to. I appreciate that you took the time to make us aware of it so that I can address it with our entire team. I do hope that at some... More 

Level Contributor
6 reviews
3 restaurant reviews
1 of 5 bubbles Reviewed 25 August 2016 via mobile

Always wanted to go to a Hard Rock Cafe and although I literally live right up the street from one I have never been. So we decided since we were on a mini vacay we would try this one, boy was that a big mistake. Service was extremely slow and food wasn't that good for the prices. My hubby ordered... More 

Helpful?
Thank Jennifer D
HRCBalt_GM, General Manager at Hard Rock Cafe, responded to this review

Hi Jennifer, We are sorry to hear that you did not have an outstanding experience with us yesterday. I sincerely apologize and hope that you will give us another chance to show you what a Hard Rock visit should be like. Please reach out to me at baltimore_gm@hardrock.com if you'd like to discuss your experience further. Best, Sarah General Manager More 

Alexandria, Virginia
Level Contributor
94 reviews
29 restaurant reviews
common_n_restaurant_reviews_1bd8 25 helpful votes
1 of 5 bubbles Reviewed 20 August 2016 via mobile

I went in expecting typical chain food, hoping at least on par with places like chilis and applebees. It was not. We went at lunch time on a weekday. Restaurant leas than half full when we arrived, it got busier while we were there. Service was slow. Took nearly 30 minutes for a club sandwich and chicken fingers. Fries were... More 

Helpful?
Thank USR1
HRCBalt_GM, General Manager at Hard Rock Cafe, responded to this review

Good afternoon USR1, Thanks so much for sharing your feedback about your experience. We are so sorry to hear that you did not have a good experience while dining with us. We clearly fell short of our standards and your expectations and for that I apologize. Please reach out to me at Baltimore_gm@hardrock.com if you would like to discuss your... More 

Level Contributor
172 reviews
108 restaurant reviews
common_n_restaurant_reviews_1bd8 66 helpful votes
2 of 5 bubbles Reviewed 17 August 2016 via mobile

The place is a tourist trap and I knew that going in but boy do they like to see how far they can push up prices. I went with a group of five friends to have a late lunch and a drink or two. The prices were so high on drinks, most of us stuck to non alcoholic drinks. Two... More 

Helpful?
Thank AdventureMythsJon
HRCBalt_GM, General Manager at Hard Rock Cafe, responded to this review

AdventureMythsJon - Thank you for taking the time to share your feedback about your experience. We are sorry that you and your friends had a less than stellar time at the Cafe, and hope that you give us another chance in the future. More 

Pittsburgh
Level Contributor
136 reviews
82 restaurant reviews
common_n_restaurant_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed 16 August 2016

I had a really great hamburger on a gluten free bun on the patio with friends. Everyone really enjoyed their meals. I would go back. Nice break from seafood.

Helpful?
Thank Janetlynn13
HRCBalt_GM, General Manager at Hard Rock Cafe, responded to this review

Janetlynn13 - Thank you so much for taking the time to write a review! We are happy to hear that you and your friends enjoyed your dining experience. We do have other Gluten Free selections, so please visit us again so that you can try more of our offerings! More 

Level Contributor
9 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 15 August 2016 via mobile

We were in Inner Harbor for the day with our two teenage boys, so we thought HRC would be a fun place for lunch. We waited 30 minutes for a table on a Sunday afternoon, and I appreciated that we could still wander around Inner Harbor while waiting for our table, since the hostess sent us a text when our... More 

Helpful?
Thank Christine L
HRCBalt_GM, General Manager at Hard Rock Cafe, responded to this review

Christine L - Thank you so much for taking the time to leave us your feedback! While we are happy to hear that your service and food met your standards, we apologize for the less than stellar atmosphere in the Cafe. We hope that you change your mind and visit us next time you are in Baltimore. More 

Eugene, Oregon
Level Contributor
77 reviews
26 restaurant reviews
common_n_restaurant_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed 15 August 2016

The location of this place is good, right in the inner harbor in Baltimore. The food was very good. Our server (Chante) was fantastic. She was super friendly and good at her job. She amazed me by not writing down our order and got it all correct even though we had asked her questions about things on the menu while... More 

Helpful?
Thank Diane M
HRCBalt_GM, General Manager at Hard Rock Cafe, responded to this review

Hi Diane M - Thank you so much for taking the time to leave us a review! We will be sure to share your praise with Chante! Come visit us again next time you are visiting the Inner Harbor! More 

2 reviews
3 of 5 bubbles Reviewed 15 August 2016 via mobile

Nice atmosphere, but poor service. Took forever to get anything. What was intended to be quick drink and desserts was a long wait for average faire.

Helpful?
Thank Ed P
HRCBalt_GM, General Manager at Hard Rock Cafe, responded to this review

Ed P - Thank you for taking the time to leave us your feedback. We are disappointed to hear that your service was lackluster, and will use this review as a training moment for our team. We hope that you will give us another opportunity to wow you in the future. More 

Odenton, MD
Level Contributor
108 reviews
66 restaurant reviews
common_n_restaurant_reviews_1bd8 40 helpful votes
3 of 5 bubbles Reviewed 15 August 2016

And that's about it. It's an overpriced burger. There are other just as convenient places to eat at the Inner Harbor. However - free kids meal with your tickets from the Aquarium, so that's a plus.

Helpful?
Thank Anna_K_Amendolare
HRCBalt_GM, General Manager at Hard Rock Cafe, responded to this review

Hi Anna_K_Amendolare - Thank you so much for taking the time to leave your feedback. We are happy to hear that you are a fan of the memorabilia, but are sorry that you felt that the food was not worth the price. We hope that you give us another chance in the future. More 

Level Contributor
16 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 13 August 2016 via mobile

Very good food,waitress was nice and helpful,the wait for the table was a bit long but all in all it was good.

Helpful?
Thank Tamika P
HRCBalt_GM, General Manager at Hard Rock Cafe, responded to this review

Good morning, Tamika P! Thank you so much for taking the time to leave a review for us. We are happy to hear that you had a great experience, but apologize for the wait. We do accept reservations on OpenTable: Definitely check that out before your next visit so that there is no wait for your party. We look forward... More 

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Restaurant Details

Rating summary
  • Food
    3.5 of 5 bubbles
    Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
    Atmosphere
    4 of 5 bubbles
Average prices
US$21 - US$30
Cuisine
American, Bar
Meals
Brunch, Lunch, Dinner, After-hours
Restaurant features
Takeout, Reservations, Outdoor Seating, Seating, Waitstaff, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi
Good for
Child-friendly, Bar Scene, Kids, Groups
Open Hours
Sunday
11:00 - 22:30
Monday
11:00 - 22:30
Tuesday
11:00 - 22:30
Wednesday
11:00 - 22:30
Thursday
11:00 - 22:30
Friday
11:00 - 00:00
Saturday
11:00 - 00:00
Location and Contact Information
  • Address: 601 E Pratt St, Ste 2, Baltimore, MD 21202-3114
  • Location: United States  >  Maryland (MD)  >  Baltimore>  > Inner Harbor
  • Neighbourhood: Inner Harbor
  • Phone Number: +1 410-347-7625

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Hard Rock Cafe and other visitors
2 questions
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Questions? Get answers from Hard Rock Cafe staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?