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815 Parkway, Gatlinburg, TN 37738-3268
+1 865-436-3133
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  • Excellent33%
  • Very good22%
  • Average27%
  • Poor14%
  • Terrible4%
Travellers talk about
“ice cream” (73 reviews)
“dinner treat” (2 reviews)
“butter pecan” (2 reviews)
Restaurant Hours
American, Fast food
815 Parkway, Gatlinburg, TN 37738-3268
All Details
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Reviews (124)
Traveller rating
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1 - 10 of 123 reviews

Reviewed yesterday

We wanted ice cream and this was about the only place to get it. It was good. They were not busy (November).

Thank luv2cruiseeverywhere
Reviewed 3 weeks ago

I like Baskin Robbins ice cream. This location is right on the parkway. My husband and I stopped in for a scoop. One single scoop was $3.99 with tax...Wow and the employees are not very nice and don't greet you when you come in or...More

Thank GoldRushJunkie
Reviewed 4 weeks ago via mobile

Promised kids they could get ice cream here if they didn’t go overboard on their lunch selection at a nearby restaurant. So two kids, 1 scoop each, small bowl, almost $8.00. While sitting down to eat, we started looking around and the place was filthy!...More

Reviewed 2 October 2017

Good service. And the ice cream was yummy. We were the first customers of the day and the young man was very nice and easy to have help us.

Thank phoyle18
Reviewed 25 September 2017 via mobile

Horrible service. Asked to used the restroom. Employee said it's only for customers. So I said I'd buy something after. Get in the bathroom and there's zero toilet paper or even paper towels. I texted my husband outside to ask for toilet paper. She rudely...More

Thank ToryLe
Reviewed 19 September 2017

We love ice cream!!! OK, imagine Baskin Robbins having ice cream. They do. 33 flavors of ice cream at that, as advertised. The chain is consistent, perhaps a bit over priced, but the ice cream always, always, always tastes GREAT!

Thank Don H
Reviewed 29 August 2017

They were out of regular sugar cones and only other option was to pay for a larger waffle cone. This is the second time this has happened here. Ice cream was good but should be more prepared.

Thank Jill B
Reviewed 24 August 2017

Talk about sticker shock and a tourist trap. I think $8.00 for a milkshake is ridiculous!! There are other shops with better prices. Live and Learn! Wont be back.

Thank PCladybug1013
Reviewed 8 August 2017

High and out of a lot of flavors. The servers acted like they were annoyed by doing their job. I would try one that is not a chain on the next visit.

Thank Drew W
Reviewed 5 August 2017

Went in on National Ice Cream Day (They do not honor Baskin Robbins coupons). The trash cans were overflowing with trash on and around the can. I was willing to chalk that up to being busy, but the floors were also dirty.

Thank jacktlay
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Restaurant Details

Rating summary
  • Food
  • Value
Restaurant features
Takeout, Seating, Wheelchair Accessible
Good for
Child-friendly, Kids
Location and Contact Information
  • Address: 815 Parkway, Gatlinburg, TN 37738-3268
  • Location: United States  >  Tennessee (TN)  >  Sevier County  >  Gatlinburg
  • Phone Number: +1 865-436-3133
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