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Shula's Steak House (Hilton Richmond Hotel & Spa)

12042 W Broad St, The Hilton Richmond Hotel & Spa, Richmond, VA 23233-7689
+1 804-565-7000
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Overview
  • Excellent50%
  • Very good23%
  • Average12%
  • Poor11%
  • Terrible4%
Travellers talk about
“steak” (68 reviews)
Open Now
11:00 a.m. - 11:00 p.m.All hours
CUISINES
American, Steakhouse, Gluten Free Options
PRICE
$$$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
12042 W Broad St, The Hilton Richmond Hotel & Spa, Richmond, VA 23233-7689
All Details
Write a ReviewReviews (162)
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1 - 10 of 160 reviews

Reviewed 30 December 2017

Steaks seemed to have been microwaved understandable as the restaurant is primarily a bar Poor Quality Food good cocktails and service Idid not drink enough to being able to eat the food however its a shame if I were in the Shula franchise Mgt I...More

Thank GRANDPERE46
Susan J, Manager at Shula's Steak House (Hilton Richmond Hotel & Spa), responded to this reviewResponded 17 January 2018

My apologies that you felt our food was not up to par. Thank you for letting us know that the service and cocktails were good. I appreciate you taking the time to share your concerns.

Restaurant's Favourite
Reviewed 27 November 2017 via mobile

Wow! What a great dining experience! At 1st glance the menu is pricey. But my husband and I did the 3 course special (including salad, main course, 2 sides, bread a glass of wine and desert). Cat and Kayla gave us incredible service, not to...More

Thank kristiadamsmt
Susan J, Manager at Shula's Steak House (Hilton Richmond Hotel & Spa), responded to this reviewResponded 1 December 2017

Thank you so much for letting us know how much you enjoyed everything and also the shout out to our staff. I agree that we have a great team and food, of course. The special is very popular with our hotel guests. I hope we...More

Reviewed 26 November 2017

You can’t look anywhere around in this place without seeing Shula’s name or photos with famous folks or trophies. That’s fine, but we didn’t come to pay homage to a legend, we came to have a decent lunch in our hotel without having to walk...More

Thank Pete B
Susan J, Manager at Shula's Steak House (Hilton Richmond Hotel & Spa), responded to this reviewResponded 26 November 2017

Thanks for letting us know how great your lunch was this afternoon. The French onion soup is definitely a favorite around here. I hope that should you stay with us again you come back down and try dinner.

Reviewed 7 November 2017 via mobile

I last dined at Shula's 7 years ago. I had a great dinner then. This time I had lunch there on Saturday. We were guests at the hotel for the VA Academy of Sleep Medicine. I ordered a ribeye cooked medium, grilled asparagus, fries and...More

Thank TravellerRaleigh_NC
Susan J, Manager at Shula's Steak House (Hilton Richmond Hotel & Spa), responded to this reviewResponded 15 November 2017

My apologies for your experience with us. I'm glad you did enjoy the calamari and the sides. I am disappointed to hear that the steak wasn't perfect. I do wish you would try us again. Thank you for letting me know about your experience.

Reviewed 22 October 2017

After a few hours in Williamsburg , we needed a pick me up (late lunch with drinks) before going out for the the night. The lounge at Shula's was perfect. The drinks were very well made (and my brother in law really wants his martinis...More

Thank Chinapjs
Susan J, Manager at Shula's Steak House (Hilton Richmond Hotel & Spa), responded to this reviewResponded 15 November 2017

Thanks so much for letting us know how much you enjoyed your lunch experience. We have some great appetizer selections for sure. We hope to see you again soon. We appreciate your comments. !!!

Reviewed 2 October 2017

We had prime ribs that were perfectly cooked. 8 oz. Not salty like most other steakhouses. Big enough for us to have the second half for breakfast. Yum. Waiter and manager were very nice, helpful and friendly. It is a bit pricey so be prepared...More

Thank AshleyH88
Susan J, Manager at Shula's Steak House (Hilton Richmond Hotel & Spa), responded to this reviewResponded 7 October 2017

Thanks for letting us know how much you enjoyed your dining experience at Shula's. Aren't leftovers great?!! Hope to see you again soon!!

Reviewed 26 September 2017

Very underutilized restaurant, probably due to cost. Had one so-so experience, but other times have been good food and service. I know others have not been impressed, but our times have been good, so I think we got the good staff times. Steaks are above...More

Thank CHARLES A
Susan J, Manager at Shula's Steak House (Hilton Richmond Hotel & Spa), responded to this reviewResponded 7 October 2017

Thank you for response. I am sorry about that one experience but am glad that you came back and gave us another chance. We appreciate your continued support.

Reviewed 16 August 2017

I used to go here for special nights and Anniversaries with my Wife but now that I am single I still go there because I like the food. All of their Beef is Angus Prime and awesome. The Tomahawk Ribeye (COwboy Ribeye on the menu)...More

Thank BenSprouse
Susan J, Manager at Shula's Steak House (Hilton Richmond Hotel & Spa), responded to this reviewResponded 7 October 2017

Sorry for the delayed response to your review but be assured it is definitely appreciated. The Cowboy steak is absolutely a Shula favorite. Thanks for sharing your experiences with us.

Reviewed 15 August 2017

Food came out quickly and our steak was cooked exactly to order, the waitress who helped us was very nice, I felt the price was fair for what we got and the quality of the food was great.

Thank lauragreen5
Susan J, Manager at Shula's Steak House (Hilton Richmond Hotel & Spa), responded to this reviewResponded 7 October 2017

I appreciate your comments about our staff,service and food. We pride ourselves on all three and glad to hear that they met your expectations. Thank you for visiting Shula's. We hope to see you again!

Reviewed 12 August 2017 via mobile

Wonderful food and service. The drink prices are a little insane but the food is worth every penny. I liked it better than Ruth's Chris. My hubby said it was his second favorite, after Ruth's.

Thank zagnutmom
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$25 - US$100
Meals
Dinner, Lunch
Restaurant features
Seating, Waitstaff, Parking Available, Valet Parking, Wheelchair Accessible, Serves Alcohol, Full Bar, Accepts American Express, Accepts Mastercard, Accepts Visa, Accepts Discover, Reservations, Accepts Credit Cards
Dining Style
Casual Elegant
Good for
Groups, Special Occasion Dining, Business meetings
Open Hours
Sunday
11:00 a.m. - 10:00 p.m.
Monday
11:00 a.m. - 10:00 p.m.
Tuesday
11:00 a.m. - 10:00 p.m.
Wednesday
11:00 a.m. - 10:00 p.m.
Thursday
11:00 a.m. - 10:00 p.m.
Friday
11:00 a.m. - 11:00 p.m.
Saturday
11:00 a.m. - 11:00 p.m.
Location and Contact Information
  • Address: 12042 W Broad St, The Hilton Richmond Hotel & Spa, Richmond, VA 23233-7689
    (West Broad Street)
  • Location: United States  >  Virginia (VA)  >  Richmond
  • Phone Number: +1 804-565-7000
  • E-mail
Description
Shula's Steak House is the classic American steakhouse. Our restaurant is themed after 1972's Undefeated Miami Dolphins and their "Perfect Season" - the only team in NFL history to finish a season 17-0. The SHULA CUT is Premium Black Angus Beef that has to meet 10 science based specifications, which exceed the standards of USDA Prime. One of the featured entrees is the 48 oz Porterhouse. Those who finish it join Shula's 48-Ounce Club, which currently has more than 34,600 members. In addition to exceptional steaks, Shula's offers fresh seafood, lamb porterhouses daily and prime rib on the weekends. We also offer an award-winning wine list featuring a variety of selections to make your dining experience a perfect one. Experience fine dining at its best with steak and seafood dishes. Enjoy a casual atmosphere in lounge with the full menu along with your favorite burgers and sandwiches. Shula's continues to cater "Perfect" group functions and dinners in our private dining rooms. For additional information about reservations, Corporate and Social group Functions, Rehearsal Dinners, Presentations, Seminars, or Dining Experiences, please contact: Meredith Wright Business Development Manager. Make your reservation today through OpenTable.
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