We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Cheesecake Factory

) #101 of 1,264 Restaurants in Richmond $$ - $$$, American, Vegetarian Friendly, Vegan Options
11800 W Broad St, Richmond, VA 23233-1064
+1 804-364-4300
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
  • Overview
  • Reviews
  • Menu
  • Location
  • Q&A
  • Details
  • Excellent36%
  • Very good32%
  • Average15%
  • Poor9%
  • Terrible5%
Travellers talk about
“cheesecake” (147 reviews)
“salad” (25 reviews)
“tacos” (6 reviews)
Open Now
All hours
American, Vegetarian Friendly, Vegan Options, Gluten Free Options
$$ - $$$
11800 W Broad St, Richmond, VA 23233-1064
Write a Review
Reviews (319)
Traveller rating
Traveller type
Time of year

1 - 10 of 319 reviews

Reviewed 2 weeks ago

Ate here last week while in Richmond on business. The food was great and the wait staff was awesome. I would recommend giving it a try.

Thank jonilynn86
Reviewed 2 weeks ago via mobile

Second time going here within about 6 months. Food is average/good. We have had two different female waitresses the last two times we have ate here. Both have been absolutely awful. May 7th visit we sat for about 15 mins before she ever came over...More

Thank Scott J
Reviewed 4 weeks ago via mobile

Really loved eating here. Friendly staff, good food, large portions so bring your appetite. I ordered four cheese pasta and it was delicious. Menu items are a little pricey but worth it and the best Cheesecake I've ever tried. Had a kind of long wait...More

Thank Krystal L
Reviewed 18 March 2017 via mobile

The atmosphere is lovely, the service can be much better. I waited an hour and half for my full course meal. I asked the waitress for a a tropical drink. The waitress brought me a strawberry martini drink instead. Never ask me, once I was...More

Thank Alicia S
Reviewed 18 March 2017

I was surprised that I liked it so much, actually. I don't usually care for chain restaurants but this one was really good. I had the shrimp louie salad and my guy had a burger. We shared a piece of a vanilla and chocolate mousse...More

Thank Tgriff3
Reviewed 10 March 2017

Poor Imitation Cheezecake NOT NY Style as touted but CUSTARD ????? and they dare to call it " Cheezecake FACTORY" Not So!!

Thank fc7286
Reviewed 2 March 2017

Love Love Love The Cheesecake Factory! Bang Bang Chicken and Shrimp is my Favourite. The dynamite shrimp were real tasty. We also had the crab cake bites and they were melt in your mouth. Dessert was heavenly. Salted caramel cheese cake. You have to try...More

Thank Rhonda G
Reviewed 24 February 2017 via mobile

We had an amazing time at this Restaurant. Our waiter (Richard) was soo attended , provided great recommendations .It was Salmon time and what a great on it taste. Richard was so profesional .

Thank Miapr
Reviewed 20 February 2017 via mobile

Went here for a lunch with co-workers. We came for our lunch break expecting it not to be more than 1.5 hours to eat and enjoy. Unfortunately it wasn't so. We ordered our apps and meals at the same time. Apps came out in great...More

Thank Krystle E
Reviewed 8 February 2017

I stopped at this location after doing a little shopping at the mall. I was by myself and expected some of the awkward service that comes when you show up solo for a meal at a restaurant. However, I was pleasantly surprised when I was...More

Thank Icetia2002
Nearby Restaurants
Cooper's Hawk Winery & Restaurant
270 reviews
.15 km away
Maggiano's - Richmond
386 reviews
.40 km away
Texas de Brazil
267 reviews
.40 km away
The Boathouse at Short Pump Town Center
172 reviews
.51 km away
Nearby Attractions
Short Pump Mall
98 reviews
.39 km away
Richmond Funny Bone
32 reviews
.40 km away
Elizabeth Arden Red Door Spa
13 reviews
.40 km away
TGI Fridays
7 reviews
.91 km away
Questions & AnswersAsk a question
Trish S
DO I need reservations for party of 5?
20 February 2016|
Answer Show all 4 answers
Response from mommapiep175 | Reviewed this property |
They don't take reservations. Sorry
Terry W
I would like to know when is the best time to come on a Saturday?
14 July 2015|
Answer Show all 4 answers
Response from IRISHhms | Reviewed this property |
I always think the best time is in between regular mealtimes. For instance, go around 3:00 or 3:30 pm. It's too late for lunch and too early for dinner (for most people), but you probably won't have to wait for a table and... More
Improve this listing

Restaurant Details

Rating summary
  • Food
  • Value
Average prices
Brunch, Breakfast, Lunch, Dinner, After-hours
Restaurant features
Takeout, Seating, Waitstaff, Parking Available, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Outdoor Seating, Television
Good for
Special Occasion Dining, Groups, Child-friendly, Business meetings, Kids
Open Hours
10:00 - 23:00
11:30 - 23:00
11:30 - 23:00
11:30 - 23:00
11:30 - 23:00
11:30 - 00:30
11:00 - 00:30
Location and Contact Information
  • Address: 11800 W Broad St, Richmond, VA 23233-1064
  • Location: United States  >  Virginia (VA)  >  Richmond
  • Phone Number: +1 804-364-4300
  • E-mail