With my wife out of town, my son and I needed something special to eat, so I decided to introduce him to Ruth's Chris. He was impressed! "Best steak I've ever had" he beamed. And our service was great!
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Seven of us dined at this restaurant and it was amazing. From the service to the food, we were in awe at how wonderful it was. 500 degree plates melt the butter right in front of your eyes. The steak is juicy and well seasoned.
I'm thrilled you all enjoyed the steak! It was a pleasure having you and your party join us. Thank you for this excellent feedback -- we appreciate it. I look forward to seeing you back next time! Fondly, Ryan Papp, General Manager More
What a major disappointment our evening at Ruth's Chis Steak House turned out to be for my sisters and me. Perhaps our first clue should have been that few people were in the restaurant for dinner. It is a large restaurant and at a guess, I would say that it was less than a quarter full. This restaurant is expensive... More
I'm very sorry the steaks and service were not top notch. This is not the Ruth's Chris standard, and that concerns me. So that I may take steps to ensure your experience is not repeated, I would love to get a few more details about your recent visit to our restaurant. I do hope you'll give me a call at... More
We were accommodated even without a reservation. The entire meal was delicious, from the salads to the melt-in-the-mouth steaks. The service was really good too, although the waitress made errors in the bill, which were quickly corrected. Overall, a very enjoyable meal!
I'm thrilled you had a great meal and awesome service the other night! It was a pleasure having you. We look forward to next time! All the best, Ryan Papp, General Manager More
We had a lovely meal here on Monday night. Service was good with Luis our server. Everyone was friendly. The steak was a 12 oz. sirloin and was prepared perfectly. The plates are heated and keep the food extra warm. Our salad was copious and fresh. The bread pudding was delicious and original.
I'm thrilled you enjoyed the meal from beginning to end! We appreciate your feedback -- it was a pleasure serving you! We hope to welcome you back here soon. Sincerely, Ryan Papp, General Manager More
To be satisfied with one's past success and to consider further effort unnecessary. This is "resting on your laurels." This is a perfect descriptor for this Ruth's Chris. Ours was a most disappointing experience from beginning to end. On a recent trip to Atlanta to enjoy a "sisters' time" weekend, our group of three chose a night out at Ruth's... More
I'm very sorry and concerned to hear about your filets. Your entire dining experience with us is by no means our Ruth's Chris standard, so I would appreciate it if you reached out to me at (404) 223-6500 so we can discuss this situation further. Thank you for your feedback and I look forward to hearing from you soon. Sincerely,... More
I was in Atlanta for a meeting and stayed at the Embassy suites. Breakfast was included and hosted at Ruths Chris Steak House. They were friendly and helpful. One of our party required gluten free food and was catered for without hassle. The morning omelettes were so good. Cooked to order and lovely and fresh.Plenty of fruit yoghurt breads and... More
I'm happy you had a great morning with us! Thank you for your feedback -- we appreciate it. We look forward to having you back for lunch or dinner next time you're in town! All the best, Ryan Papp, General Manager More
I have eaten at Ruth's Chris steak houses before in other states (Hawaii & PA). My husband had never eaten at a Ruth's Chris. I told him how my previous experiences were great. The service was good but the food was so so. His steak was a little over cooked. Neither steak was the melt in your mouth experience I... More
I'm sorry to hear that your experience at our restaurant fell short of your expectations. We are committed to upholding the highest brand standards as set forth by our founder, Ruth Fertel, and I'm disappointed to know that this quality didn't shine through on your recent visit. Should you have any additional feedback, I'd love to personally speak with you... More
Service was slow, food was good, but my steak was overcooked. We had to send the bar even though there were empty tables. The The restaurant seemed very dirty with trash overflowing and our waiter went out for a smoke break..
Thank you for taking the time to reach out, Jim. While I'm happy to know that your overall impression of the food was a good one, I am very disappointed that the rest of your dining experience fell short of your expectations and our highest brand standards. So that I may ensure that what you describe is not repeated, I... More
One of the best burgers you'll find in a hotel, great fries as well, give it a try youll.like it. Service is good and food quality is wonderful.
Wow, Dennis, what a compliment! I'm just thrilled the meal and service were this impressive, and I hope we'll see you again someday for another meal. All the best, Ryan Papp, General Manager More
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