Great food but nothing to eat it with. We ordered over $100 in food to be delivered to a hotel. No utensils, paper plates or napkins were sent so we had to eat everything with our fingers.More
Great food but nothing to eat it with. We ordered over $100 in food to be delivered to a hotel. No utensils, paper plates or napkins were sent so we had to eat everything with our fingers.More
We're so glad you enjoyed our great food, and we are so sorry for the mistakes that were made with your To-Go order. You have every right to be disappointed. Our team should be much more attentive when putting together an order, and we will...More
We went there expecting to get one of our favorite dishes, the chicken & biscuits dinner and found out they had removed it from the menu; very disappointed 😞. Hated to hear that they longer offer this meal; probably will visit a less frequently.More
We are truly sorry that our Chicken & Biscuits was unavailable during your visit. Next time, if anything about your experience can be improved, please let our managers know so we can do our best to make it right. Thank you for your review, and...More
This restaurant has great food and during a visit with another couple, we all enjoyed our food. I had the chicken madeira and my husband had the Cajun Jambalaya Pasta. We also enjoyed the flavored lemonade. And the bread appetizer is just so delicious. As...usual, the food was very good but a visit to the restrooms was just shameful. First off, there are not enough stalls for such a huge restaurant and then the too-small restroom was dirty. My friend and I opted to just skip using this restroom after finding it in a very untidy condition.More
Thank you for bringing this to our attention. We are so sorry for this experience after you had enjoyed a great meal of Chicken Madeira and Cajun Jambalaya Pasta. Our staff should ensure the restroom is thoroughly clean throughout the day. We will address this...More
They amaze me at the size of their menu and the consistent quality of their food. I always choose this when I have an odd timed meal or not sure of the likes of my guests. They seem to always get it right.
Thank you so much for this review, Pat. We're glad you enjoy our food and we look forward to your next visit.
Terrible experience today. Service was very slow. My meal was incomplete and incorrect. Requested additional sauce with my bang bang chicken and shrimp several times. Didn’t receive it until I was leaving. Had to ask for my cheesecake 3 times before I finally received it....My granddaughters shrimp scampi was so salty she couldn’t eat it. Samantha the manager was very rude and unprofessional when I asked to speak with her regarding the terrible service we received. Meal was almost $200 and my granddaughter and I had nothing to eat.More
We are very sorry about the service you received and for the mistakes that were made with your meal. We'd like to speak with you more. Please visit our website’s Contact Us page. Select "General Questions and Comments" from the menu and allow us a...More
Prices went up and they were out of my favorite appetizers. Pasta was bland but my cheesecake was good and server was nice.More
Thank you for your feedback. We appreciate it. We're glad you enjoyed our cheesecake and friendly service. We are sorry you were not satisfied with the rest of your meal. Next time, if there is anything that can be done to improve your experience, please...More
I had dinner at the bar of the Cheesecake Factory at the North Star Mall in San Antonio. The food and service were great. The best was bartender Ivan who was so nice and helpful. Thank you!
Hi Matthew, thank you for your review. We're so happy you enjoyed our great food and bar service. We hope to see you again soon.
Living in the UK we do not have the benefit of dining at the Cheesecake Factory as they haven’t made it over there. Therefore we made a point when we finally got to travel to the US to make it our first proper sit down...dining experience. Unfortunately we were let down by the food and to a point by Customer Service and the lack of items we would have ordered being available but still on the menu. Main problem was one of our meals came out and was cold. The others were fine but obviously I sent mine back while my family ate theirs so the meal was not what it should have been. When my food did arrive back it had obviously just been microwaved as it was the same Burrito I had tried to discover the lack of temperature. Not the servers fault but I feel the establishment should have done more in the way of compensating as our night had been ruined.More
Hi Graham, we are so sorry about the food and service you received and the wait you experienced. We would have felt the same way you did about this visit. Our food and service should be much better. We will address this with our staff...More
We went on a busy Friday evening. The host staff were a bit bland in personalities, but our server was mellow, friendly and professional. All of our food was cooked and prepared accordingly. We had stuffed mushrooms, Dynamite shrimp, and a specialty combination which was...steak Diane and chicken madiera split down the middle with skin on mashed potatoes. We also had the lemon meringue cheesecake and the ultimate margarita. We felt that the cheesecake was too thick instead of being creamy, but otherwise everything was so good! Be sure to ask for a booth if you want to feel more isolated from everyone.More
We're so glad you enjoyed our service and food, especially our dynamite shrimp and lemon meringue cheesecake. Thank you for your review and we hope to see you again soon to enjoy more desserts.
great dishes. Lots of variety and creative! Cheesecake stands alone as amazing !!! Glad my work took us there
Thank you for your review. We're glad you enjoy our food, cheesecakes, and menu options. We look forward to your next visit.
I ordered my meal without onions. Waiter even wrote no onions. There were onions in my Chicken Dijon. I started getting a stomach ache and felt nauseous. I didn’t finish my meal. Took it home to remove the onions. Next time Im sending the plate...back.More
Hello Helen, we would like to speak with you a bit more about your experience. Please visit our website’s Contact Us page. Select “General Questions” from the menu and allow us a few days to get back to you. Thank you.
Today was my first and last visit to the Cheesecake Factory at La Cantera. The service was terrible. My husband and I asked for a table for two and were told it would be about 40-45 minutes. So we decided to wait. We were asked...for our name & phone number so she could text us when the table was ready. Then we were told to stand away from the front area due to COVID which we thought was understandable but stated very rudely. Others were clearly not told to leave as they congregated and made idle chit chat. We walked around the area & came back about 40 minutes later to ask how much longer before our table was ready. The lady then proceeded to tell my husband that she had lost our name and number and we had lost our place in line but we would be helped shortly. We waited another 20 minutes as we watched people enter and exit. Clearly there were table available. So we asked again for our table. We were then told that we would need to wait 1.5-2 hours as there were many other people in line and there had been some confusion. The confusion was clearly on the young lady’s standards in customer service and job duties.More
We are so sorry for this disappointing experience with us. You have every right to feel the way you do. We'd like to speak with you more. Please visit our website’s Contact Us page. Select “General Questions” from the menu and allow us a few...More
I almost hugged my waiter when he told me they had sugar free cheesecake! I havent had processed sugar all year! Every bite was delicious! Thank you Cheesecake factory for not forgetting diabetics!! ❤ reese
Thanks for your review. We're glad you enjoyed our delicious sugar free cheesecake while dining with us. We hope to see you again soon.
The toughest thing about going to the Cheesecake Factory is deciding what to eat from the elaborate menu. While the obvious comes to mind given the name of the restaurant, careful attention must be given to reach desert with room for cheesecake or some other...five-million calorie treat. It is actually quite amazing the variety of sandwiches and simple meals they have to choose from, and while I can't promise it, you might be able to get them to change a recipe to a one-of-a-kind meal just for you. While the store is huge, a wait for a table is never more than 20 minutes, and certainly worth a one-hour wait. Simply talking about the deserts cannot do them justice. Go there ... it will take you about a year to try all the things on the menu, and I just might be selling them short on how many scrumptious products they actually have on the menu.More
Thank you for your glowing review, Richard. We're very happy that you enjoy our expansive menu options and desserts. We look forward to your next visit to enjoy one of our many sweet treats.
The food was very average but the service was really good. My meal of Cajun Chicken littles were not that good. I felt the chicken may not have been cooked all the way. The service and cheese cake were great.More
Hello. We are so sorry your meal was not better than average and we will follow up on this with our team. Next time, please let our managers know if anything can be improved so we can do our best to make it right. Thank...More